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Calls

Calls. Your Phones & Your Financial Statement Spend Less - Get More. Chip King Owner, CallRevu Chip@CallRevu.com. 2. Seems like it used to be so easy!. Pick One!. 90-120 Days Online. Visit 2. Call 7 .

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Calls

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  1. Calls

  2. Your Phones & Your Financial Statement Spend Less - Get More Chip King Owner, CallRevu Chip@CallRevu.com 2

  3. Seems like it used to be so easy!

  4. Pick One! 90-120 Days Online Visit 2 Call 7 With Information at their fingertips….Our customers can choose from a “safe” distance! Our Phones are now the ELIMINATOR! And the Odds are against us

  5. $300 Per Car Sold?

  6. What happens next will drive your profitability! Can I Be Your Customer?Can I Remain Your Customer?

  7. So lets look at where the money goes…. The Million Call Study

  8. Of Over a Million Calls– 325,000 ask for New Cars

  9. What Percent of the 130,000 Callers Did We Help Eliminate Us With Bad “Mechanics”?

  10. On the connected 194,000– Contact Information is not gathered on over half

  11. How many of the 125,000 callers with no contact information gathered did we help Eliminate us with poor skills??

  12. With the Odds against us on every call…how critical is our follow through?

  13. What is the status of your CRM Adherence? What does it cost to use, and more importantly…Not To Use???

  14. What We’ve Learned About Sales CallsDealership averages show the salesperson or BDC collects a first and/or last name less than 60% of the timeOnly 20% to 60% of sales calls get entered into the dealer’s CRMBetween 30% and 40% of Sales Dept calls never reach an agent.70% of sales calls are made from mobile phones

  15. No matter the size of your Sticks and Bricks…Your Virtual Dealership dwarfs it! How have you adjusted?Your “Virtual Dealership” and it’s personality is now the key to short and long term profitability.

  16. Consistency Between Virtual Experience and Dealership Experience • Empowerment of Virtual Leaders • Enthusiasm Trumps Training!! • Process Match, CRM Adherence • Continuous Contact • The “Hand Off” from Internet and Phone to Floor • Confirmation

  17. Post Sale Calls are 20 to 1 0ver Pre-Sale Calls on a retained customer---- Your Phone Persona will drive Fixed and Variable Retention! What they say about you is more important than ever

  18. You have always fixed what have measured…..

  19. You have always fixed what have measured…..

  20. You have always fixed what have measured…..

  21. You have always fixed what have measured…..

  22. Can I Be Your Customer?Can I Remain Your Customer? • $300 Per Car Sold? • $100 Per Phone Opportunity? • Before you spend another Ad Dollar should you capture all the leads you have first?

  23. Measure It and Fix It!! • Answer the Phone! • Fix the Mechanics • Staff efficiently • Phone Center? • Visibility? Avoid Sophie’s Choice • Know NOW what you need to know and react • Train to Specifics and Train a Trainer • Train your Customer! • Bring consistency between your Virtual and your Floor • FIX YOUR CRM!!!

  24. To BDC or Not to BDC?

  25. Thank You for Coming I welcome questions at Chip@CallRevu.com & 855-855-CHIP Slide deck available upon request.

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