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Money Advice Liaison Group: Empowering People in Debt

Join the Money Advice Liaison Group (MALG) - a non-profit membership organization dedicated to improving the lives of people in debt. We provide an open and non-judgmental forum for discussion, best practices, and joint action between creditors, advisers, and stakeholders. No commercial, regulatory, or political agenda - we seek game-changing solutions. Membership options available for national, business, affiliate, and regional organizations.

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Money Advice Liaison Group: Empowering People in Debt

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  1. 24th January 2019 Bob Winnington, Executive Officer, Money Advice Liaison Group

  2. About MALG • Not for Profit Membership Organisation; Founded over 30 years ago • Working together to improve the lives of people in debt • The ‘missing link’ that ties together all the threads of the money advice journey • Open, non-judgemental, dedicated forum for discussion, best practice, and joint action between creditors, advisers and stakeholders • No commercial, regulatory or political agenda – uniquely place to seek ‘game-changing’ solutions

  3. MALG Membership National Strategic Membership • For national public/third sector organisations and industry bodies including money advice organisations, credit reference agencies and trade associations. National Business Membership • For specialist companies including debt collection agencies, enforcement agents, commercial advice providers, creditors and technology providers.

  4. MALG Membership Affiliate Membership • For charity and cross-sector organisations, regulators and Government departments. Regional Membership • For local branches of money advice organisations, Local Authorities and regional offices of creditor organisations including Strategic / Business members.

  5. MALG Strategic Membership

  6. MALG National Business Membership

  7. MALG Regions

  8. Widening our scope • MALG is now broadening its scope further to increase engagement with sectors such as: • Energy • Water • Telecoms • Local Authorities • Council tax • Parking

  9. Recent and planned developments

  10. Talk Money Conference 2018 • Held at Central Hall Westminster on Wednesday 14th November • Keynote speakers included John Glen, Economic Secretary to HM Treasury, Dame Helena Morrissey and Martin Lewis • Topics included Open Banking, What people want from Debt Advice, The Poverty Premium and Creating a Culture of Quality • For video clips see Talk Money TV on

  11. MALG Meetings 2019 • National Meetings set for • 7th February at Dentons, Fleet Place, London • 11th April at Womble Bond Dickinson, More London • 4th July (+AGM) Venue TBA • 17th October Venue TBA • Plans for the Conference to be announced in Q1 2019 • Potential Round Table event(s) to be considered

  12. Lens of the organisation people products processes results outcomes benefits Lens of the customer Money advice – are we looking at it in the right way?

  13. Money advice – where are we now?The figures • UK personal debt is estimated at 8M in debt • We are currently only reaching around 1.6M of that number • The Bank of England has recently reported the highest rise in consumer credit in a decade • By 2021, people will be worse off in real terms then they were in 2003 • It is estimated 1 in 8 has some form of problem debt

  14. The future – beyond immediate challenges • How are we planning to build capacity? • How are FCA authorised organisations looking to invest? • What can we do together to tackle Problem Debt? • Is technology an enabler or a solution? • How far down the tech route can we foresee? • What are the opportunities for innovating around Artificial Intelligence and Big Data? • Will we see debt advice specialists in collection departments?

  15. MALG South West Region Launch 2019 • Inaugural meeting today hosted by South West Water at the Bournemouth Water offices • Further meetings to be held in Exeter and Bristol / Bath in 2019 • Other potential venues for 2020 and beyond? • Need to form a South West Region Committee • Do you want to be involved?

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