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Implementing Shared Services

Implementing Shared Services. Presented By: Emily Costello, AICP, Senior Planner, Office of Smart Growth. June 11, 2013. What Are Shared Services?. There is not a single definition of “shared services.”

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Implementing Shared Services

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  1. Implementing Shared Services Presented By: Emily Costello, AICP, Senior Planner, Office of Smart Growth June 11, 2013

  2. What Are Shared Services? • There is not a single definition of “shared services.” • Loosely, shared services are those delivered to or received by more than one government entity. • Shared services can be delivered through various legal arrangements. • Commonly shared services in the DVRPC region: • Police • Firefighting • EMS • Public works • Code enforcement • Trash/recycling • Water/sewer

  3. What Are the Benefits of Shared Services? • Money saved / revenue generated • Direct cost savings for existing services • Avoidance of future costs through planning and efficiencies • Increased aggressiveness and competition for outside funding • Higher level of services provided • Provision of new service where none previously existed • Elimination of service duplication • Provision of additional services within a given budget

  4. When Should Shared Services Be Used? • Economy of scale provides benefits • Best realized when sharing capital-intensive services (IT services, courts administration, etc.) • Cost sharing (equipment, specialized services) • Excess capacity exists • Underutilized equipment or resources • Rarely is staff time underutilized

  5. Aligning Service Type with Delivery • Labor intensive services are best delivered directly by the municipality • Police foot patrols • Sports/youth activities • Buildings/grounds maintenance • Capital intensive services are best delivered through a shared method • Police investigations, lab services • Inspections • Cultural programming • Courts

  6. Types of Shared Service Agreements • Informal working relationships • Enhanced shared service agreements • Service recipients have a formal/ongoing say in the provision of the service • Participating municipalities each provide one or more services in order to create mutual dependencies • Standard shared service agreements • Formal third party entity provides the service • Regional agency provides the service • Higher governmental authority (usually county or state) provides the service • Cooperative • Contract • Centralized • Service Transfer

  7. Shared Services Education • MIT #25: Implementing Shared Services • Lists known shared services by county • Provides state-specific legal framework, resources, case studies • Outlines the basics of feasibility studies and municipal performance management • Implementing Shared Services: Best Practices and Case Studies • Forum held on Friday, June 7th from 8:30am - noon • 55 people registered • Speakers discussed legal/management issues and presented case studies

  8. Shared Services Forum Speakers • Joanne Walker, Esquire • Regulatory Framework and Legal Issues Around Shared Services in PA and NJ • Chad Bruner, County Administrator ; Heather Simmons, County Freeholder • Gloucester County Case Study • Stephanie Teoli, Middletown Township Manager Joanne Walker, Esquire • Bucks County Consortium, Delaware Valley Insurance Trust, Towns Against Graffiti • John C. Fry, Program Director, Government Solutions, Revelstone • Best Practices: Selecting the Right Strategy

  9. Shared Services: Lessons Learned • Formalize shared service agreements. • Cost savings should not be the only goal. • Data collection is mandatory. • Those with specialized knowledge must be included. • Be creative when looking for funding.

  10. Contact Information Thank You! For more information: Emily Costello ecostello@dvrpc.org or 215.238.2865

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