Membership Orientation

1. Membership Orientation Over 1,600 Members Strong! Rental Property Owners Association & Real Estate Investors of Michigan

2. Orientation Outline • History of the RPOA & REI • Today’s Mission & Goals • RPOA Benefits & Services • REI Benefits & Services • Board & Committees

3. History of the RPOA & REI • 1968 RPOA Founded in 1968 • Reason: Governmental Affairs • 1981 RPOA Incorporated as Non-Profit • Purpose: • Promote and Improve Rental Property. • Promote Interest of Rental Property Owners. • Educate Rental Property Owners. • Promote and Preserve Free Enterprise. • 1998 Full-time Director & Staff Hired • First Strategic Plan Developed • 2003 REI Membership Created • Reason: To Expand Services & Benefits for Non-Landlords

4. Winner ofThree National Awards The RPOA has won three awards from the National Real Estate Investors Association: • Merit Award for Governmental Affairs • Overall Award of Excellence, Associations Over 1,000 Members • Merit Award for Outreach & Public Relations

5. Mission & Objectives • Mission: The RPOA/REI is a nonprofit business association whose mission is to support and facilitate its members’ success in real estate investment and management. • Goals to achieve this mission: • Promote a local and statewide business climate that is conducive to sustaining profitability and the effective management of real estate investments; • Promote a positive image of the real estate investment industry; • Encourage professionalism within the membership; • Provide members with opportunities and services to enhance their skills and profitability.

6. Technical Assistance Non-Legal Help with: • Evictions • Small Claims • Collections • Tenant Screening • Fair Housing • Advertising • Real Estate Transactions • Website Assistance • and More… 1-800-701-7762 Have your member number ready!

7. Limited Legal Assistance Telephone Answers to Common Legal Questions: • Evictions • Trusts • Housing Code Violations • LLC & Corporations • Lead Paint Hazards • and More… 616-458-7800 Have your member number ready! Pawlowski & Reens Ask for: George Pawlowski or Bill Reens

8. RPOA Lead Outreach Services • Regulation Assistance • Grant Program Assistance • Lead Safe Work Practices Training • Renovation, Repair, & Painting Training (RRP) (New April 2010!) Richard TenHoor 616-454-3385 Look for scheduled classes!

9. Rental Management Forms • Free Online! • Hard Copy at Reasonable Prices in the Office! • Applications • Leases • Disclosures • Inventory Checklist • Pet Agreements • Eviction Forms • and More… www.rpoaonline.org

10. Real Estate Investment Forms • Free Online! • Hard Copy at Reasonable Prices in the Office! • Purchase Agreements • Land Contracts • Disclosures • Memorandums • Assignments • and More… www.reiofmi.org

11. Group Health Insurance Great Benefits! • Plan A • $10 Co-Pay Generic Prescriptions • $20 Office Co-Pay • Plan B • Lower Premiums • Plan C • MSA • 2 Options for Enrollment: • Within 30 Days from Date of Joining RPOA or REI • November Enrollment

12. Special Group Rate Aflac offers the RPOA better rates than most associations. Get cash payments for accidents and other health related events. Call Leah Turner at 616-634-2168

13. Rental & Investment Fact Sheets • Free Online! • Hard Copy in the Office! • Detailed information or instructions for various rental and real estate investment issues. • Land Contracts • Demand for Possession for Non-payment • Subject To Deals • Wholesaling • and More! www.rpoaonline.org

14. 2010 Annual Conference & Expo DeVos Place, Grand Rapids, Michigan March 13 & 14 , 2010 Wealth Building Summit for Landlords & Real Estate Investors Lou Brown How to Make $20,000 Per Month More in This Market & Grant Money Secrets for Selling Fast! Jeffrey Taylor How to Fill Vacancies in 72 Hours! $69 Members $89 Non-Members (Before February 16, 2010) More! 4 Concurrent Breakout Sessions 8 Luncheon Roundtables Over 30 Exhibitors! Sponsored by: Landlord’s Supply, LLC Two Day Conference for the Price of One!

15. Tenant Screening Services Members Have Two Options! Decision Reports Order Decision Reports via telephone, fax, email or in person from the RPOA. (No need to review the details; reports rated based upon RPOA developed criteria.) • Credit Reports • Members can pull Credit and Criminal Reports from their own office locations! • (Member reviews the details and makes their own decision based.) OR

16. Tenant Screening Services • Credit Reports • What you get: • Members can pull credit and criminal reports from their own computers at their own offices anytime and have immediate access to reports. • Ability to look at all the detail on a report, including but not limited to social security mismatches, total indebtedness, trade line detail, collection information, court eviction information, etc. • Primary Eligibility Requirements: • Must be a member in good standing, complete an application and contract for services, own a computer with internet access, and pay for--and pass--a physical inspection of the member’s office location.

17. Tenant Screening Services • Decision Reports • What you get: • A choice between a Decision Report based upon a credit report alone or one based upon a credit report and a criminal report. • A report showing, at minimum: • Name and social security number. • Notation of “Pass” or “Fail” on three different levels of criteria: Loose, Moderate and Strict. • Primary Eligibility Requirements: • Must be a member in good standing and complete an application and contract for services.

18. Tenant Screening Services Pricing for Various Choices • Credit Report • $150 One-time Inspection Fee (For Commercial Locations) OR • $150 Annual Inspection Fee (For Non-Commercial Locations) • $12 Single Individual • $18 Single w/ Criminal • $18 Husband & Wife • $30 Husband & Wife w/ Criminal • Decision Report • (Based Upon Credit Report) • $12 Single Individual • $18 Husband & Wife • Decision Report • (Based Upon Credit & Criminal Report) • $18 Single w/ Criminal • $30 Husband & Wife w/ Criminal

19. Credit Card Services • The RPOA offers access to credit card services for members for a small service fee of 10% of the transaction. The service can be used to: • Collect Past Due Rent • Collect Judgments • Collect Damages • Collect Money for Repairs During the Tenancy

20. Appliance Dolly Rental Rent an appliance dolly for the very low cost of just $6.00 per day.

21. Notary Service The RPOA has several Notaries on staff to notarize your important documents…FREE!

22. The Voice Monthly Magazine Featuring: • Legislative News • Latest in Industry Management Practices • Articles on Creative Investment Strategies • Updates on Laws • Local Activities • and More! Delivered to Your Door!

23. Professional Certification • Professional Housing Provider (PHP) Designation consisting of 16 courses. 15 Approved for REALTOR Continuing Education Look for Upcoming Classes & Events Online

24. Other Educational Opportunities Other Special Presentations, e.g.: • Pest Management • Appealing Tax Assessment • Landlord Basics • Reading Credit Reports • And More!

25. Annual Conference & Expo Nationally Acclaimed Real Estate Gurus & More… Coming March 13, 2010! Scott Scheel Robyn Thompson Nick Sidoti Wendy Patton Vena Jones-Cox Robert Shemin Omar Periu Mike Butler Don DeRosa Don Beck

26. Networking Opportunities • Roundtable Breakfast Forums • Each Friday Morning (rpoakentcounty) Helping Each Other Learn and Making Deals Happen!

27. Miscellaneous Office Services • The RPOA also offers services to help members deal with day-to-day needs, including: • Copying • Faxing • Online Access • Envelopes and Stamps • Meeting Space

28. Three Powerful Websites www.rpoaonline.org www.mirentalguide.com www.tenanthistorywebsite.org

29. Other Member Benefits Local Discounts • Discounts at various retail and service locations, including: • Rylees Ace Hardware • CleanAir Treatments • Grand Rapids Carpet & Furniture Cleaning • Indoor Climate Solutions • Koetsier Realty • Pawlowski & Reens • Sun Rentals • ProSource Wholesale Floor Covering

30. Board & Committees The Organization… • Board of Directors • Programs & Education Committee • Membership Development Committee • Governmental Affairs Committee • Public Relations Committee • Services & Publications Committee Be a Part of the Action!

31. Board of Directors Responsibilities: • Strategic Planning • Finances • Policy and Practices • Executive Director Review • Representing the Organization Be a Part of the Action!

32. Programs & Education Responsibilities: • Educational Programming • Annual Conference • Success Seminars

33. Services & Publications Responsibilities: • Websites • Publications • Development and Modification of Services, including Legal and Technical Assistance, Forms, and Group Health Plan

34. Membership Development Responsibilities: • New Member Recruitment • Development of Members for Boards & Committees • Oversight of Affiliate Benefits & Services

35. Governmental Affairs Responsibilities: • Local Government Issues • State Government Issues • Federal Government Issues through NaREIA

36. Public Relations Responsibilities: • RPOA-REI Member Image • Community Awareness • Disseminating Information to Important Audiences, including the General Public, Governmental Officials and Other Leaders

37. Contacting the RPOA-REI Contact Numbers: • 1-800-771-7762 • 616-454-3385 • Fax 616-454-6163 • contactrpoa@rpoaonline.org Always Have Your Member Number Handy!