pRESENTING …

1. pRESENTING…

2. Patty’s Management and Human Resources Plan Tuvraen Gill Iqra Malik Mehakdeep Dhot

3. Table of Contents • Management Plan • Mission Statement • Company Values • Company Goals • Organizational Structure • Management Style • Human Resources Plan • Recruiting • Selection • Training and Development • Dealing with Turnover

4. Management Plan

5. Mission Statement “Our vision is to ensure the highest form of customer service to all of our treasured clientele and provide a diverse assortment of goods and services while maintaining 100% customer guarantee by performing all duties with a keen and passionate desire to help others.”

6. Company Values • Accountability • Community • Consistency • Efficiency • Respect • Safety • Service Excellence

7. Company Goals • To promote a profitable business activity that meets consumer needs • To ensure 100% customer satisfaction • To increase efficiency • To gain competitive edge

8. Organizational Structure Patty’s President Vice President Vice President Vice President Manager Manager Manager Cook Cashier Sanitary Worker

9. Management Style • LEADERSHIP APPROACH • Democratic Leadership Style: • Clear expectations regarding the employees’ job performances • Will allow employees to give feedback about their work to improve the store • MOTIVATIONAL APPROACH • Transformational Leadership Style: • Individual oriented style • Motivate by encouragement and attention rather than by threat or intimidation • Rewards employees with benefits and compensation packages • Reprimand them for any wrongdoings by taking them aside and talking to them

10. Human Resources Plan

11. Recruiting • Newspaper Ads • Patty’s will be using Newspaper Adds as their main method of recruiting for these reason: • Cheaper • Almost everyone reads newspapers • Easier to reach a specific amount of people in one area • Get results much faster • People expect to find job advertisements in newspapers, so they know where to look • Flexibility of add size and placement • In order to recruit employees, many different methods will be used to ensure that Patty’s is able to reach all possible applicants. These methods include: • Flyers • Newspaper adds • Adds on Bulletin boards • Online websites (ex. Job hunters, Face book) • Yellow pages

12. Recruiting SUNSHINE Here is what we would put in the newspaper for the Cashier Job Ad: French Debate Moved to Wednesday Over Habs Game Employment Wanted Cashier at Patty’s Responsible for the money in the cash register and must account for it at the end of their shift. Cashiers are required to attend to customers with exceptional customer service skills as well as be a superb team player. Contact Us – (905)-123-4567 Bruce Campion-Smith and Richard J. Brennan Staff Reporters OTTAWA—In Canada, hockey trumps politics every time. And don’t the politicians know it. Certain to come out on the losing end in a battle for television viewers, political parties have agreed to move the date of Thursday’s French language leader’s debate — and avoid a conflict with a Montreal Canadiens’ playoff game. In Canada, hockey trumps politics every time -- and politicians know it. MIKE CASSESE/REUTERS

13. Recruiting Here is another ad we can post online and put up in our store:

14. Recruiting • Job Description ~ Cashier • Greeting customers entering patties • Managing the cash register (i.e. receiving payment, issuing change, identifying prices of goods/products etc.) • Maintaining clean and orderly checkout areas • Resolving customer complaints • Answering customers' questions, and providing information on procedures or policies • Record totals of transactions

15. Selecting • Pre-Interview: • All applicants must submit a resumé • Primary check will select only the top fifteen applicants based on their resumé • References and credentials listed will be verified for authenticity before interviewing candidate   • Thoughts to keep in mind during the interview: • Does this person seem confident? • Are they able to respond to all the questions? • Does this person seem easy to get along with? • Are they tolerant, slow to anger, tactful, empathic, and caring? • Is this person capable of representing Patty’sproperly?

16. Selecting • Interview Questions: • Why do you want to work here? • How would you describe yourself; your likes and dislikes? • What are your weaknesses? • How would you handle a furious customer? • How would you handle a situation when you ask to do a task that you don't understand? • What would you do if you knew a co-worker was being dishonest? • Are you willing to be flexible?

17. Training and Development • Trainees can shadow experienced employees and practice on designated orientation day • Further training by allowing them to try themselves • May change their position based to something that plays on their strengths Sample Employee Performance Appraisal

18. Training and Development Orientation Day 9:00 am – 9:30 am ~ Arrival 9:30 am – 10:00 am ~ Introductions 10:05 am – 10:45 am ~ Discussion on uniform, pay and training 10:50 am – 11:40 am ~ Fill in forms (taxes, personal details, etc.) 11:40 am – 1:00 pm ~ Lunch 1:10 pm – 1:45 pm ~ Tour of Patty’s 1:45 pm – 2:30 pm ~ Uniform Fitting 2:30 pm – 2:50 pm ~ Questions 2:50 pm – 3:00 pm ~ Dismissal

19. Training and Development • Possible Employee Reward System • Incentive Pay • Provides our employees with the opportunity to earn competitive total compensation when performance meets and exceeds goals • Long Term Incentives • Granted to eligible employees to both reward and retain key employees who have shown sustained performance and can impact long-term value creation at Patty’s • Recognition Programs • Designed to reward and recognize strong performers

20. Dealing with Turnover • Dismissals: • Will be given 3 warnings upon misbehavior • Will be expected to leave quietly and immediately upon the 4th offense • Questions: • Why have you decided to leave Patty’s? • What did you like and/or dislike about Patty’s? • Have you decided to leave because of a new work opportunity? • What could your manager do to improve his/her management style and skill? • Do you feel like you had the resources and support necessary to accomplish your job? If not, what was missing? • What would you recommend to help us create a better workplace? • Would you recommend Patty’s as a good place to work for your family and friends?

21. Thank-you