STUDENT Organization Training

1. STUDENT Organization Training Box Office - Module 1 Introduction

2. Learning Objectives - 1 of 1 • At the conclusion of this module you will: • Understand the services offered by the Box Office System • Have a general knowledge of the reason behind the Box Office System • Understand the different type of tickets • the system can produce • Understand the forms to be • completed and the • deadlines

3. What is the Box Office System? – 1 of 1 • WCSU developed the Box Office System as means to address Connecticut state law that require pre-printed and pre-numbered tickets to control admission to student events where an admission fee • is charged. • The system maintains all financial records and maintains the patron file of all customers. • The system assumes all responsibility for • the collection of fees and transfers • those fees to the organization • (less any costs). Press Enter to Continue

4. Box Office Services – 1 of 3 • The Box Office System provides ticket and sales support for all events where there is an admission charge, raffle tickets, trip sales and sign-ups, and any other program that needs ticket support. • Box Office personnel will sell the tickets and • handle any paperwork that needs to be • distributed with the tickets (travel due • warning and emergency contact • forms). Press Enter to Continue

5. Box Office Services – 2 of 3 • Tickets are sold at the WCSU Box Offices and on-line. WCSU students tickets are not made available on-line since IDs must be verified. As with any tickets purchased on-line, there are web fees associated with the purchase. • Tickets can be consigned to a student leader for • direct sales by the student. This method is • mainly used for raffle tickets. The • student is responsible for the tickets • and all money collected (see • Consigned Tickets). Press Enter to Continue

6. Box Office Services – 3 of 3 • Tickets can be consigned to a student leader for • direct sales by a student. This method is mainly used for raffle tickets. The student is responsible for the tickets and all money collected (see Consigned Tickets). Press Enter to Continue

7. Where are the Box Office Located? – 1 of 2 • There are permanent box offices on campus located at the Information Desks of the Midtown Student Center and Westside Campus Center • Day of show box offices are located in the Visualand Performing Arts Center and the O’NeillCenter that operates during productionsheld in those venues Press Enter to Continue

8. Where is the Box Office Located? – 2 of 2 • Temporary box office services will be provided at most campus locations for time of event sales, including Berkshire Gym, Warner Hall, Ives Concert Hall, Ives Concert Park and any residence hall • A temporary box office can also be set-up for • off campus events Press Enter to Continue

9. Forms of Payment • The Box Office System accepts the following forms of payment: • Cash – at all locations • Credit Cards – at all campus locations • ConnectCash – accepted only at theInformation Desks Press Enter to Continue

10. Box Office Fees • There are fees associated with the Box Office system: • Student organizations pay a ticket printing fee of $.15 on all tickets sold and consigned tickets returned • An hourly labor expense for the Box Officepersonnel selling tickets or ushering an event • Credit card fees associated with our acceptance ofcredit cards; no fee for Connect Cash • The event/performance set-up fee iswaived for student organizations Press Enter to Continue

11. Buyer Types • The Box Office system tracks the type of purchaser, i.e. WCSU student, general public, senior citizen, child, non-WCSU student, etc. through the use of buyer types. When completing the ticket request form there will be a place to indicate the type of buyer and the amount to be charged for theticket for each type. Press Enter to Continue

12. Consigning Tickets • Under certain conditions, student leaders may receive tickets to sell which are not paid for. This is called Consigning Tickets. The person who consigns the tickets is responsible for returning the money for all tickets sold and returning all unsold tickets. If any unsold tickets are not returned, the student is responsible for the value of ticket. • See the Box Office staff to receive • consigned tickets. Press Enter to Continue

13. Box Office Settlement • Events and raffles are usually settled within 7 business days of the event or the raffle drawing • Trips are settled within 7 business days of the end of the trip or after the trip is sold out • Student organizations will be emailed a copyof the settlement form and the funds willbe transferred to the account indicatedon the Ticket Request form Press Enter to Continue

14. What’s Next– 1 of 1 • Now that you have a general understanding of the Box Office system go through the module(s) for the type of tickets the organization needs: • 2 – Event Tickets • 3 – Raffles • 4 – Trip Tickets • 5 – Settlements • 6 – Staffing Request Press Enter to Continue

15. Module Review – 1 of 1 • All student organizations must adhere to State of Connecticut and University policies related to ticket sales • The box office system handles tickets for events, raffles and trips • Ticket request forms should be submitted at • least two weeks before tickets go on sale • Settlement occurs within 7business days Press Enter to Continue

16. For Further Information Contact Paul M Simon, Ed.D. Director of Campus & Student Centers and Auxiliary Services Simonp@wcsu.edu Midtown - Student Center 220 203-837-8520 Westside - Campus Center 300 203-837-8494 Press Enter to End