1 / 36

Enhancing Library Publishing with Community & CMSs

Learn how to quicken publishing cycles, boost teamwork, and improve content relevance in libraries using Wikis and CMSs. Explore challenges, strengths, and solutions to enhance community relations.

tender
Télécharger la présentation

Enhancing Library Publishing with Community & CMSs

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Wikis, CMSs, & Community Enhancing Publishing in Libraries by Michael Ritchey (Twitter: mtritchey)

  2. Today’s Lesson • Overview of FamilySearch services • Challenges & strengths in 2006 • Solution Concept & Requirements • Quicken publishing cycle • Multiply content output • Boost teamwork, morale, community relations • Improve content design, quality & relevance

  3. Some Background on Our Perspective • Family History Library & Research Support • Research Support: 50 questions/day by phone & e-mail • 80% of questions answered by volunteers • Our volunteers & customers are senior citizens • 2006: Customer Relationship Management (CRM) • CRM model: customer’s question routed to an agent • 4500 family history centers worldwide • CRM model is not scalable to help family history center volunteers • 2006: Knowledge Management System (KMS) • KMS closed to volunteers; obsolete content

  4. Challenges

  5. Challenge: Advise Genealogists Worldwide

  6. Challenge: cover more places Research advice on FamilySearch Internet, 2006

  7. Challenge: cover more languages Research advice on FamilySearch.org about countries in their native language, 2006

  8. Challenge: Update content faster Research advice on FamilySearch.org revised 2001-2006.

  9. Challenge: connect customers with experts How do I find birth records from Brazil? Sounds tough! I dunno (Yawn!) I wish I had someone to help!

  10. Our time-tested model Implement old idea Achievedenial Fail

  11. 2006 Revelation: Headquarters can’t do it alone. Is there a better way?

  12. Our Strengths as an Organization Expert staff

  13. Expert staff World-renowned record collection Our Strengths as an Organization

  14. Expert staff World-renowned record collection 60,000 volunteers Our Strengths as an Organization

  15. Cover more places Cover more languages Update content faster Connect customers with experts Expert staff World-renowned record collection 60,000 volunteers Solution: Community! Challenges + Strengths = Community Strengths Challenges

  16. Selling the concept: Wikipedia

  17. Selling the concept: Wikipedia • 8thmost popular Website • Content written by community • 3,000 new entries per day • Most errors corrected in 5 mins. • 11 edits per article

  18. Requirements

  19. Requirements • Open source • WYSIWYG authoring tool (yo mamma) • Article history/version control • Limit visibility of some articles • Volunteer authoring • Easy interlinking • Admin can lock down a page (Home page) • Notifications • System deployable by non-engineers!

  20. Solutions

  21. First solution: Plone CMS

  22. FamilySearch Wiki: Plone site Questions of concurrent authoring scalability

  23. 2007 MediaWiki iteration

  24. Quicken the Publication Cycle

  25. Challenge: Update content faster Every revision required input from • Director (approval) • Publication strategist • Usability specialist • Technical writers • Editors • Correlation • Software engineers

  26. Update content faster on a wiki Shortens the publishing cycle… …from months to minutes. • Get an idea • Add it to the wiki • Get input • Iterate

  27. Multiply Content Output

  28. Multiply Content Output • 800  19,000 docs since 2007 • 82,000 edits in 2009 (as of 10/04/09) • Top contributors have 10k-16k edits ea. • 2009 edits = 719,000,000 characters • 6,900 characters/edit avg. • Top pages have 300-500 edits • Reference librarians writing 22,000 hours/year

  29. Boost Teamwork, Morale, Community Relations

  30. Teamwork, Morale, Community • Collaborative projects • Unfettered Subject Matter Experts (SMEs) • SMEs reach out for project help • Collaboration between community vols. & staff • Weekly user group/community meeting on Adobe Connect

  31. Improve Quality & Design

  32. Quality • Footnotes • Bylines • Change history • Discussion pages • Patrollers • Moderators • Watch lists & change notifications • Members are Pit Bulls • Community Meeting

  33. Learnings • Relinquish control • Initiate projects with small teams; require 70% consensus for redesign • Govern by social constraints, not system constraints • Let community try any miscreants • Invest lots of time w/ community • Share success metrics to win support & resources • Empower, train & support volunteer project leaders

  34. Today’s Challenges (Got advice?) • Not getting 25% of librarians’ time • Wiki mgrs. spread too thin to manage content dev • Empower & train community as project mgrs. • Experimenting w/ right mix of project mgmt. vs. production • Democracy  design paralysis. Limit re-work! • Projects: Small team makes initial design; later design changes require 70% consensus.

  35. Conclusion: We are smarter than me! • The job is too big for Headquarters • Volunteer communities can do big jobs • Success = community collaboration

  36. wiki.FamilySearch.org Twitter: @mtritchey

More Related