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Tightening the Feedback Loop

An updated presentation giving some tips of giving and receiving effective feedback

thekua
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Tightening the Feedback Loop

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  1. Tightening the Feedback Loop patrick.kua@thoughtworks.com http://www.thekua.com/atwork @patkua

  2. Tightening the Feedback Loop patrick.kua@thoughtworks.com http://www.thekua.com/atwork @patkua

  3. CollaborationCulture

  4. Situation A (avoid)

  5. !

  6. Situation B (escalate)

  7. ! ?

  8. ?! !

  9. ! !!

  10. We can get better at... Giving Feedback

  11. Write down a piece of feedback you want to give to someone Exercise 1

  12. Giving effective feedback should...

  13. Strengthen Confidence or Improve Effectiveness for the recipient

  14. Write down a piece of feedback you want to give to someone Exercise 1 How did you do?

  15. Feedback Retrospective Prime Directive Regardless of what we discover, we understand and truly believe that everyone did the best job they could, given what they knew at the time, their skills and abilities, the resources available, and the situation at hand.

  16. Focus on Behaviours

  17. “You hate pairing” “I can’t work with you anymore” “You think you’re so good!”

  18. Behaviours Attitude Values

  19. “You hate pairing” “I can’t work with you anymore” “Yesterday, when we paired on that story, you laughed at my suggestion on doing X. I felt quite upset and belittled” “You think you’re so good!”

  20. <Specific time> “Yesterday, when we paired on that story, you laughed at my suggestion on doing X. I felt quite upset and belittled” <Observed behaviour> <Perceived Impact>

  21. <Specific time> <Observed behaviour> <Perceived Impact>

  22. Feedback Formula <Specific time> <Observed behaviour> <Perceived Impact> [Suggested Solution]

  23. Some tips...

  24. Make it a conversation

  25. Feedback Formula <Specific time> <Observed behaviour> <Perceived Impact> [Suggested Solution]

  26. Feedback Formula <Specific time> <Observed behaviour> <Perceived Impact> “Let’s discuss!” [Suggested Solution]

  27. Give feedbackearlier Feedback Time Event 3 Event 1 Event 2

  28. Give feedbackearlier Feedback Feedback Feedback Time Event 3 Event 1 Event 2

  29. Create Safety

  30. Give feedback in private

  31. Ask if you can give feedback

  32. “Can I give you some feedback?” “Is now a good time?”

  33. Not Too Much

  34. First you ignored what I said And then... And then... And then... And then you shook your fist And then you said that And then you raised your voice And then... And then... And then... And then...

  35. First you ignored what I said And then... And then... And then... And then you shook your fist And then you said that And then you raised your voice And then... And then... And then... And then...

  36. Write an improved version of the feedback you previously wrote down Exercise 2

  37. We can get better at... Giving Receiving Feedback

  38. This is why you don’t get much feedback

  39. I should talk to them about this...

  40. But I don’t know how they’ll react

  41. Maybe I’ll see how it goes

  42. Break the cycle

  43. Nobody gives me feedback

  44. Ask for feedback

  45. Don’t Defend

  46. But... But... But... But... And then... And then... And then... And then...

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