1. Facilities Management Overview for Resource Mgrs Paul Smith

2. Facilities Management • Background Information • What is Facilities Management? • Initial Impressions of Estates? • Assessment of FM’s success so far? • Plans going forward

3. Background Information • Resulting from SPR • Go live 1 August 2011 • Recruited FM’s Internally and Externally

4. What is Facilities Management? • The British Institute of Facilities Management says • Facilities management is one of the fastest growing professions in the UK. Facilities managers are responsible for many of the buildings and services which support businesses and other types of organisation. • At the University of Bristol we • ...contribute to the delivery of strategic and operational objectives. On a day to day level, effective facilities management ensures Estate Operations provide a safe and efficient working environment...

5. What is Facilities Management? • Other key points of the FM industry • Integration of the planning and management of a wide range of services both ‘hard’ (e.g. building fabric) and ‘soft’ (e.g. catering, cleaning, security, mailroom, and health & safety) to achieve better quality and economies of scale • Cost-cutting initiatives of the 1970s and 1980s drove the requirement • FM sector worth £40bn to £95bn to UK economy • Formation of the BIFM in 1993, followed by the development of specialised training and a formal qualification

6. Objectives

7. Structure

8. FM in Estates Housekeeping • FM team the point of contact for occupiers • Independent Facilities managers Sustainability Porters FM Capital Projects Maintenance Health & Safety Capital Maintenance & Infrastructure Space & Asset management

9. Initial Impressions of the Estate? Great properties with great work being done. But... Roof leaks, blocked toilets and “too hot” complaints are too common “poor responsiveness by maintenance” “Maintenance leave jobs unfinished”

10. Initial Impressions of the Estate? a culture of questioning the need to complete statutory maintenance Poor housekeeping in some offices

11. Initial Impressions of Estates? Service Levels for response and completion were not measured. http://www.bristol.ac.uk/safe/Bursar/BuildingServices/sla/sla.pdf

12. Assessment of FM’s success so far? • Focus on Customer service delivery • Improved relationships with Estates and occupiers • Greater transparency of Estates process • Response of Reactive maintenance now meeting 80% for most jobs

13. Plans going forward • Review performance targets after 1 year • Implement CAFM system • Increase in Customer satisfaction • Internal team recruited • Head of FM starts 15/8 • Faculty mgrs meetings • FM’s & Maintenance Zones • Establish Performance targets • FM Service Level Agreement Nov 2011 • Langford FM start Nov 2011 • Occupier handbook Dec 2011 • Report management info to Users • Helpdesk reports from Maintrix • Compliance statement

14. In other News • Parviz Partow, Director Of Operations retiring in August • Recruiting a Head of Reactive Maintenance