Moore Money Banks and E-Commerce

1. Moore Money Banks and E-Commerce what we can do for you

2. Ethics Training • Customers need a bank they can trust • Ethical bank = loyal customers • Loyal customers = moore money! E-Banking requires uncommon ethics

3. The International Charter • An internationally accepted accrediting organization • Assigns certifications to businesses based on ethical standards that the business must live up to • A business must apply for its certifications with ICharter and undergo comprehensive analysis

4. The Certifications you will need • IC9200 • DHP3003 • EG9001 • EAS-405 • All must be obtained for a respected business to operate electronically

5. The IC9200 Initial certification that complies with the standards of the DHP3003, EG9001 and the EAS-405. Quick way for users to verify a businesses online trust

6. TheDHP3003, Data Handling Protocol 3003 Verifies: • A Company will notify a user whenever it collects personally identifiable data. • Have a comprehensive online privacy policy to notify the customer of data collection and use. 3. Recognize that personally identifiable and financial data is more critical to the user than site statistics and therefore kept in a more secure area. 4. Informing users of the purpose of the information collected. 5. Inform users whether or not information will be shared with other companies and organizations. 6. Notifying the user of the use of persistent identifiers (Web Cookies) placed on their system by the Company web site. 7. A Company must not send unsolicited communications resulting from providing information on their site. 8. A Company shall not collect personally identifiable data from any persons under the age of 13. 9. A Company must give the option to the user to opt out of any mailing list that the user had joined. 10. A Company must make clear whether the user has access to the personally identifiable information that has been gathered to review and correct if needed. 11. A Company shall delete/destroy personally identifiable data about a user upon formal request by the user to do so. 12. Upon the termination of the company all financial data held by the company that will be of no further use to the relevant authorities or liquidators must be comprehensively destroyed. http://www.icharter.org/standards/dhp3003/

7. The EG9001, Ethical Governance 9001 Verifies: 1. A Company will not trade or encourage any company, organization or company which fails to respect the basic constructs of Human Rights, as defined by the Universal Declaration of Human Rights. 2. Hold paramount the safety, health and welfare of the public in the performance of their professional duties. 3. Perform services only in areas of their competence. 4. Issue public statements only in an objective and truthful manner. 5. A Company will not knowingly carry out violation of intellectual property rights.6. A Company will not carry out aggressive e-marketing campaigns.7. A Company will not use harmfulness imagery, including pornography, to promote their goods or services8. A Company shall act in professional matters for each client as faithful agents or trustees. 9. A Company must promote greater consumer awareness of services and product's use and availability.10. A Company shall encourage the staff members to operate to the highest standards, and acknowledge that, on occasions, some may fail to do so and have a willingness to address this.11. A Company shall have an induction programme for staff members which incorporates ethical standards and seeks to integrate them into all aspects of induction.12. A Company shall provide provision of training and guidance for key partners, suppliers and service providers to build awareness of the Company's ethical ethos and practice. http://www.icharter.org/standards/dhp3003/

8. The EAS-405, Ethical Advertising Standard 405 Assembly of 24 article code of Advertising Conduct available in full at http://www.icharter.org/standards/eas405/ Covers the responsibility of a business to Decent, Honest, Truthful and Substantial advertising online and off Article 1All advertising should be legal, decent, honest and truthful.Every advertisement should be prepared with a due sense of social responsibility and should conform to the principles of fair competition, as generally accepted in business.No advertisement should be such as to impair public confidence in advertising. ________________________________

9. Banking Systems

10. Importance of Improving • Moore Money Bank Has a Fragile System Due to: • Insufficient Capital • Limited Institutional Capacity • Ineffective Bank Supervision • Misallocation of Resources

11. Where to Improve • Overall More Attractive Appearance • Installation of Improved Electronic and Mechanical Systems • Secure high-speed computer network • Fast bill counters/verifiers • Installation of ATM • Creation of a web site • Improve Security • Become FDIC Insured

12. Electronic Systems • For The Employees • New Computers • High-speed Computer Network • Improved User-Friendly Database For Account Information • Scanners • Checks • Signature Cards • Loan Documents • Any Archival Documents

13. Electronic Systems • For The Customer • ATM Machines • Faster than human tellers • Off-hour service • Website For Online Banking • Lookup for Electronic Archive • Pay Bills • View Account Activity • New Account Creation • Brokerage Information

15. Mechanical Systems • For The Employees • Check Encoders • Currency Counters • Counterfeit Verifiers

16. Security • Electronic Vault Doors • Use of High Security Fingering Print/Retina Analysis to Open Vault • Vault Door Can Only Be Opened During Bank Hours • Drive-up Window Systems • Teller Drawers With Dual Combination/Key Locks

17. Why Become FDIC Insured? • FDIC Insured Banks Get More Business • Bankers Want to Know Their Investments Are Safe in Event of Bank Failure

18. Why Become FDIC Insured?

19. Modern FDIC InsuredVs. Moore Money Bank

20. Effects of Improvements • More Customers • More Business = More Money $$$ • Faster/Easier Transactions • ATM Machines • Online Banking • Improved Equipment Used By Tellers • Higher Security • Safer Environment For Customers and Employees • More Computer Supervision For Sensitive Information and Currency ________________________________

21. Pros and Cons

22. Why E-Commerce • The world is “wired” together. • Almost everyone has access to the internet nowadays. • More accessibility for people far and wide, and ease of making financial transactions from the comfort of ones own PC.

23. A few statistics: • 5% of unique visitors to sites ultimately become customers; • 1.6% of visits result in purchases; • Portal sites directly drive less than 30% of online retailing revenues; (Global Electronic Commerce, Westland)

24. On-Line Banking • Many internet users do their banking from home, due to ease of use. • Banking services such as ATMs, debit cards, stored valued cards, and home banking via the PC are less expensive than the traditional bricks and mortars bank.

25. A few cons “Internet banking is viewed as vulnerable in several important areas, with issues related to security most important to both customers and bankers. For sound reasons, the Internet was perceived as an unsafe medium for valuable and sensitive information contained in business transactions.” “Another important serious area of concern for Internet banking has been the lack of organization and control over the internet itself. No one owns the internet; therefore no one controlled it and ultimately, no one was responsible for making sure it does not fail or become congested.” (Global Electronic Commerce, pg 96) ________________________________

26. Questions?