Individualized Plan of Care (IPOC)

1. Individualized Plan of Care(IPOC)

2. What is an IPOC? Individualized Plan of Care • For patients whose frequent visits need multidisciplinary care planning • For families needing guidelines • To be used for future ED visits or admissions

3. Purpose of an IPOC • To create a consistent formatted guideline for staff in addressing patient’s complicated needs • To provide an avenue for clear communication of plan to ensure proper care of patient • To provide consistency in handling patient needs • To provide multidisciplinary expertise • To alleviate staff dissatisfaction and improve patient satisfaction

4. IPOC Plan

5. What to do next? • If you have any patients that fit the IPOC criteria: Notify IPOC team members

6. Design team members • Will review and create plan of care

7. Delivery Team

8. Adjunct Members Acts as advisor to design team

9. Trigger • Entry of patient’s medical record number in ER • Carelink pages the Administrative Supervisor • “IPOC Alert” with MR last 4 digits • AS locates patient and/or confirm entry to ED • AS retrieves plan from AS “Q” drive • Delivers and reviews plan with the unit Supervisor will round and check on patient and staff regarding issues or successes of plan

10. IPOC Process Flow Map

11. Review of IPOC after Discharge • Design Team will meet with Unit staff, AS and other disciplines involved • Questionnaire will be filled by staff prior to meeting with team • Team will revisit plan, make changes with staff input. • Team will save plan for next visit

12. IPOC Questionnaire

13. Where do you fit in? • Help identify patients needing plan (referral) • Utilize plan intervention in your daily work • Assist with passing of important information to next level of care at discharge or transfer • Provide feedback and suggestions to improve care

14. Goal • Improve staff and patient satisfaction • Provide consistency in providing quality patient care • Provide a positive family experience

15. Questions: Contact

16. Questions?