Download
city of west covina n.
Skip this Video
Loading SlideShow in 5 Seconds..
City of West Covina PowerPoint Presentation
Download Presentation
City of West Covina

City of West Covina

2 Vues Download Presentation
Télécharger la présentation

City of West Covina

- - - - - - - - - - - - - - - - - - - - - - - - - - - E N D - - - - - - - - - - - - - - - - - - - - - - - - - - -
Presentation Transcript

  1. City of West Covina Green Line Evaluation

  2. Presented By California State Polytechnic University, Pomona Graduate Students Ana Rosales Enrique Salgado Shannon Williams Alicia Velazquez Joanne Coletta Jim Jobst Leticia Llamas Kelly McDonald Dr. Sandra Emerson Green Line Evaluation

  3. Background & Context Presented by: Joanne Coletta

  4. Needs to Be Met By the Program Green Line Evaluation

  5. Project Description • Target Population • Program History, Funding & Issues • Program Implementation & Rationale Green Line Evaluation

  6. Project Description Green Line Evaluation

  7. Project Description • Program History • Funding • Issues Green Line Evaluation

  8. Program Implementation & Rationale Green Line Evaluation

  9. Study Questions & Criteria Study Designs & Methods Presented by: Leticia Llamas

  10. Study Questions What is the one thing we should know about the city & Green Line? What is the one thing you would like to know by the end of the project? What are important criteria & what kind of evidence do you need?

  11. Criteria Diversity Shift in Patron Needs Quality and Viability Impact on Quality of Life Impact of Service on Business

  12. Study Designs & Methods Ridership Survey Records Analysis Field Observation

  13. Study Designs & Methods Records Analysis • Data Reports from Contractor • Budget & Expenditure Reports from City

  14. Study Designs & Methods Ridership Survey • Demographics • Purpose of Travel • Satisfaction with Service • Areas for Improvement

  15. Study Designs & Methods • Activity Within The Bus • Bus Stop Conditions Field Observation

  16. Records Analysis Presented by: Enrique Salgado

  17. EXTRABOLATED DATA RED/BLUE 1997-98 1998-99 1999-00 2000-01 2001-02 Ridership (average/m0) 12773.58 11339.33 13075.50 11415.34 9931.34 % Change from prior year n.a. -11% 15% -13% -13% COSTS ($) $506,957 $487,707 $516,209 Average Cost/Mo $42,246 $40,642 $43,017 Cost/Rider/Mo ($) $3.23 $3.56 $4.33 Cost/Hour/Mo ($) $42.50 $35.69 $32.85 GREEN Ridership (average/mo) $7,073.07 COSTS ($) $272,409.55 Average Cost/Mo $22,700.00 Cost/Rider/Mo ($) $3.21 Cost/Hour/Mo ($) $42.33 Cost Comparison Green Line Evaluation

  18. Red/Blue Ridership Trend Green Line Evaluation

  19. Green Ridership Trend Green Line Evaluation

  20. Field Observations and Quality of Service Findings Presented by: Alicia Velazquez

  21. Research Questions • Bus users • Schedule • Bus Condition • Drivers Green Line Evaluation

  22. Description of Findings (Users) On Average: 10 users per bus ride (Adults: 2, Youth: 7, Seniors: 1, Disabled: 0) Green Line Evaluation

  23. Description of Findings (Schedule) 31 Trips: 54% = on schedule, 45% = off schedule (2 min) Green Line Evaluation

  24. Description of Findings (Conditions) Green Line Evaluation

  25. Explanation of Findings (Bus Stop Conditions) Lark Ellen/ Francisquito max rating: 4 Shadow Oaks/ Nogales max rating: 5 Sentous/ Valley max rating: 5 Green Line Evaluation

  26. Description of Findings Courtesy of Drivers * 3 – Does Not Necessarily Denote a Problem. Green Line Evaluation

  27. Field Observations Presented by: Enrique Salgado

  28. Field Observations Rider Traffic Weekend Weekday 147% more Green Line Evaluation

  29. Field Observations Noise Levels Morning Mid Day Afternoon and Evening Green Line Evaluation

  30. Field Observations Driver Courtesy Morning Mid Day Afternoon and Evening Green Line Evaluation

  31. Customer Survey Presented by: Kelly McDonald

  32. Interviews with Staff Review of Records Customer Survey Development Focus Group With Commission Subcommittees Field Observations The Survey Green Line Evaluation

  33. The Survey Two Surveys – User & Non-User Demographics (Ranges) Purpose of Trip – Spending (Ranges) Satisfaction & Alternatives or Why Not Using Green Line Evaluation

  34. Implementation Implementation Conduct the Survey Data Analysis The Bait Green Line Evaluation Green Line Evaluation

  35. Customer Satisfaction Green Line Evaluation

  36. Suggested Improvements 31.3 % Bus Schedule 7.8 % Stop Locations 7.8 % Transfers 6.3 % Driver Courtesy 39.1 % No Comment Green Line Evaluation

  37. Where Are Riders Going? 32.6 % Senior Center Green Line Evaluation

  38. Where Are Riders Going? 34.2 % Shopping 15.9 % Westfield, Eastland, & Fashion Square Green Line Evaluation

  39. Data Suggests Boarding - Departure Incidental shopping at South-end outlets Estimated Spending Transfer to Other Lines Green Line Evaluation Budget Project

  40. Summary Achieving Objectives Some Improvements - High Satisfaction As Defined - Highly Effective Service Green Line Evaluation Budget Project

  41. Respondent Description & Inferences Presented by: Shannon Williams

  42. Description of Customer Survey Respondents • 102 Respondents • Mix of Youth, Adults, & Seniors Green Line Evaluation

  43. Characteristics of Customer Survey Respondents Customer Survey Respondents by Age Categories Green Line Evaluation

  44. Customer Survey Respondents by Gender Green Line Evaluation

  45. Customer Survey Respondents by Income Groups Green Line Evaluation

  46. Respondent’s Use of West Covina Transit System Green Line Evaluation

  47. Customer Survey Inferences Satisfaction regarding bus safety differences by age categories Green Line Evaluation

  48. Satisfaction with bus schedule differences by age categories Green Line Evaluation

  49. Open-Ended Survey Suggestions for Improvements Bus Schedule Bus Stops • More often • Travel in both directions • Coordinate with FHT • More stops • Information on connections • Shelters • Visible bus signs • Transfer Politeness • Slowing down at stops & waiting Green Line Evaluation

  50. Alternative transportation if no transit by age groups Green Line Evaluation