1 / 21

Towards smart governance: M obile governance in India

Towards smart governance: M obile governance in India. Kavita Bhatia Additional Director, Department of Electronics & IT. Evolution of e-Government in India. National e-Governance Plan. Vision of NeGP. “Make all Government services accessible to the COMMON MAN IN HIS LOCALITY,

tomai
Télécharger la présentation

Towards smart governance: M obile governance in India

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Towards smart governance: Mobile governance in India Kavita Bhatia Additional Director, Department of Electronics & IT

  2. Evolution of e-Government in India

  3. National e-Governance Plan

  4. Vision of NeGP “Make all Government services accessible to the COMMON MANIN HIS LOCALITY, through Common Service Delivery Outlets and ensure EFFICIENCY. TRANSPARENCY & RELIABILITY of such services at AFFORDABLE COSTS to realise the BASIC NEEDS of the common man” May 2006

  5. NeGP: Overview of Framework Standards Core Policies Technical Assistance CSC NeGP SWAN SSDG Awareness & Assess. R&D SDC Org. Structures HRD

  6. Why Mobile? ICT connectivity in India • Total population: 1.2 billion (2011) • Total telecom subscribers: 910.14 million (Nov 2013) • Total wireless subscribers: 881.13 million • 40.6% rural • Overall wireless teledensity: 73.69% • Urban: 144.46% • Rural: 42.43% • Total Internet Subscribers: 198.39 million (June 2013) • 176.5 million through wireless • 8 Wireline Telecom Service Providers and 13 Wireless TSPs Source: Telecom Regulatory Authority of India (2013)

  7. India’s Estimations for Broadband Growth Active Internet Users Overall Internet Users Mobile Internet Users Active Internet User Pattern Source : IMRB

  8. Policy directions  In cognizance of massive reach of mobile phones “Public services under all projects would be delivered through mobile devices as well” Prime Minister’s Committee on NeGP, chaired by the PM,23.11.2011 The Framework for Mobile Governance notified in The Gazette of India, February 2012

  9. Mobile Seva Centralized Mobile Service Delivery Gateway (MSDG) for all Govt. Depts: to deliver public services over mobile devices through SMS, USSD, Voice/ IVR, m-apps for integration with common e-gov infra Unique,1st nationwide m-initiative 1-stop shop for all mobile services Centrally hosted core infra on cloud Depts. need not invest in own m-platform Depts. can onboard very quickly

  10. MSDG architecture

  11. MSDG –Operational Channels Mobile AppStore launched in Jan_2012 289 live m-apps developed & hosted; >1,53,307 downloads Most popular apps: Aadhaar-Enrollment Status, RTI-Directory, EVM-Tracking  http://apps.mgov.gov.in SMS Gateway launched in Jul2011 PUSH SMS: 968 Depts. integrated; 729 m+ transactions, 75m+/month PULL SMS: Short codes 166 & 51969, and long code 9223166166 obtained by DeitY; 291 services integrated! Real-time status 24x7 on mgov portal ( www.mgov.gov.in) & regular posts on social media ( www.facebook.com/DIT.MGOV, @mgovindia, http://www.youtube.com/channel/UCXJD3ciK4vBDklnn3O3pv4Q ) M-payment solutions available through cards, net-banking & IMPS USSD & IVRS Services available to the departments

  12. Fast Onboarding: self-registration for govt. depts.

  13. 24x7 portal (mgov.gov.in)

  14. AppStore (apps.mgov.gov.in)

  15. Massive and Growing Impact!

  16. Independent Evaluation Undertaken in June 2013 by Narsee Monjee Institute of Management Studies (NMIMS) Mumbai • For 78% respondents, Mobile-Seva has brought in efficiency. • For 90% respondents, Mobile-Seva has led to better citizen interface. • For 90% respondents, Mobile-Seva has simplified their procedures. • For 78% respondents, Mobile-Seva has resulted in cost savings • Mobile-Seva’s participatory-design, performance & reliability, and team’s responsiveness have been highly appreciated.

  17. User Feedback “…greatly helped us in the recent Assembly elections. We have been able to map and track valuable and critical equipment (EVM) and the voters have benefited from the accurate mapping of polling station locations made possible …" Election Commission of India --- "We have been able to reach a vast cross section of citizens using the PUSH SMS channel of MSDG, and also, citizens have been able to reach us quickly using the PULL SMS channel of MSDG." Information Technology, HimachalPradesh “We are using DeitY Mobile Seva Services for sending advisories to farmers. We have started sending introductory and welcome messages to farmers and I must say their services are helping us to great extent in reaching farmers with the help of SMSs. Thanks for your support.” – Dept of Agriculture & Cooperation --- “…After having used MSDG platform for last 8-10 months, UIDAI, as end user, is satisfied with the pull services and will be open to deploy more such services through it. … As a special mention, we are very much pleased with the enthusiasm and commitment of the support team which is very responsive, communicates well and always available.” – UIDAI

  18. User feedback (2) "It's a new process, we didn’t have any alternate for communication before. It has helped..." "We have 225 gram panchayats under us, and thus scores of people that we need to communicate to. Instead of sending letters that used to get lost, we are able to send a message to all of them quickly." "Benefits of this service are multipurpose, every department should definitely use it.“ - Zila Panchayat, Sheopur --- "This initiative is a futuristic initiative and needs no recommendation. All departments should fall in line automatically. They should not wait for anyone to recommend. ...Good initiative.” DIRECTORATE OF WHEAT RESEARCH "Revenue collection has improved as payments happen on time due to reminders we send. Also, number of complaints have reduced drastically because we are able to send information about shut downs in a timely fashion“ - MP Vidyut Vibhag Bhopal --- "All kinds of appreciation not only from candidates but also from participating departments.“ - Rajasthan Public Service Commission, Ajmer

  19. Haryana – Status Push SMS integration: • 11 accounts (departments/ agencies) with a total of 13.3 lakh+ SMSes • Most prolific users: Agricultural Meteorology CCS (Haryana Agricultural University), Department of Information Technology (Haryana), Dakshin Haryana Bijli Vitran Nigam, Uttar Haryana Bijli Vitran Nigam Pull SMS integration: • 14 services but with only 970+ SMSes pulled • Most used: DHBVN (Dakshin Haryana Bijli Vitran Nigam) and UHBVN (Uttar Haryana Bijli Vitran Nigam) Mobile Apps: • 5 live apps • Most downloaded: MunicipalCorporationGurgaon (488)

  20. m-Governance Mobile Seva [India]

  21. Thank You! kbhatia@gov.in

More Related