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2 01 5. Design principles according to Jobs Australia. What’s still not right. Lack of collaboration Employer awareness and service, changing labour market Screen-based service delivery Reporting, contract compliance Activation emphasis of the system

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2 01 5

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  1. 2015 Design principles according to Jobs Australia

  2. What’s still not right • Lack of collaboration • Employer awareness and service, changing labour market • Screen-based service delivery • Reporting, contract compliance • Activation emphasis of the system Need for contracting that supports innovation and flexible response with less red tape

  3. Design principles • Co-production • Recognising motivation and motivators • Using the information highway • Contracting for innovation

  4. TACSI Family by Family project

  5. Attitude/motivation types ♦Drivers: highly motivated ♦Struggling: highly motivated but less confident ♦Drifting: not sure what job or how to look for work ♦Disempowered: lost all confidence in themselves and their skills ♦Selectives: highly motivated but limits on what they’d accept; ♦Dependents: limited in the types of jobs they will consider ♦ Cruising job seekers are relaxed about being unemployed, do not want work in a full-time or permanent job and are not looking for work ♦Withdrawn job seekers 2002 research by Colmar Brunton for DEEWR:

  6. What makes people tick?

  7. HOME PAGE • Supported access (providers) or self-accessed • Personal information profile • Authorisation for information access • Resume • Qualifications • Citizenship info • Service entitlements • Income reporting • Employment and training history • Milestones • Progress • Service feedback and requests for assistance Coordinating case management and services Entitlements • NSA, DSP, etc • Job capacity assessment • Activity requirements • Housing assistance • Family Payment • Child Care assistance • etc • Job Services/ Disability Employment Services • Public housing • Immigration Dept • Health • etc

  8. Maps and apps

  9. Opening up the ES market Could include employer initiatives including SE

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