RCG Integrated Banking Solution

1. RCG Integrated Banking Solution

2. Zone 1Smart Classify Identification • Technologies adopted • Facial Recognitions • High Performance Cameras • Highlights • Brand New Services, State-of-the-art Technology • Enable banks to provide personalized and privileged Services which meet customers’ needs. • Integrate with CRM, enhance Customers Relationship.

3. Smart Classify Identification System In this zone, Smart Classify Identification System consists of a CCTV camera and RCG Facial Recognition System (FxAlert). A conventional camera commonly used in many of the offices for security purpose, is installed right at the entrance area. The camera captures facial images when customers walk pass the entrance area, the captured facial images will then be processed by the system. After the processing, customers are classified into 3 categories, namely “New Customers”, “Standard Customers” and “Premium Customers”. Based on the classifications, the Customer Services Representative (CSR) can provide customized and personalized services tailored for each customer’s needs. This represents the foremost technology in the banking sector. Imagine when a new customer coming in, the system can process the identification smartly and your CSR can approach the new customer and provide him/her with prompt and tailor-made services. What about when a Premium customer walks in? The system can show customer’s name, last access time and the services subscribed. By then, your CSR can approach him/her and say: “Good Morning, Mr. Smith! How are you? ” A simple greeting means a thousand words of your cordial services provided to your customers. Smart Classify Identification system can assist customer services representatives to provide personalized and privileged services to your valuable customers.

4. Welcome to RCG Bank. Our bank adopted different biometric system to provide services with enhanced security. The Smart Classify Identification system automatically classified customers into 3 categories, namely New Customers, Standard Customers and Premium Customers. Touch on the LCD Display. Your face will be shown in the system. If the system can recognize the customer, the customer name and account type will be shown on screen.

5. If the customer is a Premium Account holder, The screen will appear in Green, Customer name and Account type will be shown on screen. Touch on the LCD Display, systems indicate that Premium Account is verified When a person is not yet our customer, the screen will appear in red. Customer Service Representative can approach the new customer and introduce the services to him/her. After a person has joined our bank as new customer, you can then add him/her into our VIP database. Guide through the customer to zone 2

6. Zone 2Intelligent Enrollment Kiosk • Technologies adopted • Facial and Fingerprint Recognitions • RFID Cards • Highlights • Provide fast and efficient banking services • Provide electronic and paperless transaction • Shorten waiting time • Enhanced security with transactions being verified by biometric technology • Provide a terminal that extends the web services

7. Intelligent Enrollment Kiosk provides 2 functions: 1) Enabling premium customers to request bank services; 2) Registration for premium customers. Different from the traditional kiosk which only provides the information and prints out waiting token, our Intelligent kiosk can pre-process transaction requests and verify customers’ identities by using biometric information. Requests are streamlined and distributed to different departments based on the account type and status. The kiosk can shorten customers’ waiting time, provide efficient and paperless electronic services to your customers as well as ensure your customers to enjoy services with superior user experiences. Let me show you how to enroll as a new premium customer. Scenario Mr. Smith goes to the bank, he wants to change some US dollars for his trip. He goes to the kiosk, requests the services, the amount will then be deducted from his bank account. He is requested to present his premium bank card, which is a RFID card that stores the biometric and account information for verifying his identity. After the verification process, Mr. Smith receives a token, he can then sit back and enjoy his Starbucks Coffee and music. After few minutes when the transaction is completed, the teller approaches him for the money and the receipt. Mr. Smith checks the receipt and verifies again by using his fingerprint and facial image. With that, the transaction is completed.

8. Welcome to Join RCG Bank VIP services! To enjoy our service, we will add your personal information into our system. It is fast, easy and takes you just few minutes to complete the enrollment. Let me show you. Press Premium Account Enrollment First of all we must input the account number, Bank staff will use his/her facial image and fingerprint to login the system. Bank staff will use his/her facial image and fingerprint to login the system. Press “Next”

9. The Staff will enter the account number of the client and verify his/her personal information. Your personal information will be shown, let’s move on, if the information is correct. Press Start Then staff compares those information with those on user’s ID card. Enrollment terminates if personal information is invalid. Check the ID and confirm whether it is correct. Your personal information will be shown, please check if it is correct. It is correct so let’s move on. Press “Next”

10. Then we can start the enrollment process, if all the information is correct. User is requested to scan his/her fingerprint for four times during the enrolment. Press your fingerprint onto the reader for 4 times. Your fingerprint templates are recorded, we can move on to the facial recognition enrolment. Bank staff will enter the account number of client and verify his/her personal information. Your personal information will be shown, please check if it is correct. It is correct so let’s move on. Press “Next”

11. To enroll your face, your facial image will be captured for 4 times, the system will take four shots. Look at the Camera and press “record” for 4 times. OK it is done for the facial enrollment. Press “Next”

12. After you have enrolled your biometric features, all the templates will be saved in a RFID card. The card is encrypted with public key infrastructure (PKI). The data stored is protected with high level of security, so don’t have to worry about any misuse of your personal information. Show your card onto the card reader That’s it, Welcome to RCG bank and you can enjoy our foremost banking services! Wait for the program to be completed, and restart to the standby mode.

13. Zone 3 Bank Vault Area Access Kiosk • Technologies adopted • RFID • Fingerprint recognitions • Facial Recognitions • Interactive Kiosk • Highlights • Keys versus Biometrics • Password versus Biometrics • Double verifications of biometric information which enhanced Security • Interactive Kiosk which provides more information to the customer.

14. Bank Vault Area Access Kiosk Bank Vault Area is the place that requires highest security protections. Customers store their most valuable assets here, the bank must provide heightened security to safeguard customers’ properties. Traditionally, passwords or keys are used for security protections for the safe. However, is it really safe enough? Passwords can be forgotten, and keys can be pirated. Out integrated solutions seize the advantages of Biometric technology, where your body features will be performed as a “Key” to unlock the safe. To enhance security, double-factor verifications are used, customers are requested to verify their facial images and fingerprints to get access to the Vault Area. Moreover to unlock the safe, fingerprint verifications of both the customer and bank manager are required. The double verifications help to increase the level of security.

15. Here is the RCG Bank Vault Access Kiosk. To access our Vault Area, you are required to go through the triple-factor verifications to verify your identity. Here is the welcome screen. Touch the screen to move to next Step.

16. Firstly, you are asked to present your card onto the Card reader. Present the RFID card onto the card reader.

17. Secondly, you are asked to verify your identity with your fingerprint. Present your finger onto the fingerprint reader.

18. Lastly, you are asked to verify your identity with your facial image. Look at the Camera and verification starts.

19. The system will start to locate your personal particulars from our database. When all 3 factors are matched with one single record, your information will be shown in details on the screen. For example, message shows the rental period of your safe box. To display the location of your safe box, press the button, or you can press logout to quit. Press Safe Box Location button to move on.

20. Then system indicates the location of your safe box. You can access your safe box with the help of our service manager. Shows the Animation. When you reach the safe, for security reasons the system requires the next level of verifications to unlock your safe. The system requires verifications of 2-person’s fingerprints, one from the safe owner, the other one from the service manager, to unlock the safe. Our product S903 supports A+B access mode, which is especially designed for this kind of high security applications.

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