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Team Dynamics

Team Dynamics. Team Stages, Dynamics & Theories. ATP: pg. 30 Term 4 Duration : 1 week – team dynamics 1 week – conflict management What must be done: Stages of team development /building a team Description of team dynamic theories

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Team Dynamics

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  1. Team Dynamics M Melanie Lewis MCED June 2012

  2. Team Stages, Dynamics & Theories • ATP: pg. 30 • Term 4 • Duration: 1 week – team dynamics 1 week – conflict management • What must be done: • Stages of team development /building a team • Description of team dynamic theories • Use the theories to analyse specific business – based case studies M Melanie Lewis MCED June 2012

  3. M Melanie Lewis MCED June 2012

  4. Different stages of team development • Forming (getting to know each other) • The team members do not have clarity on the purpose, objectives and aim of the team • Need clarity about the roles they need to play • Not willing to cause conflict M Melanie Lewis MCED June 2012

  5. Different stages of team development • Storming (true character shows) • Team members fight for the role they want to play • Clarity of purpose is given • Different ideas of team members begin to show • May be power struggles for leadership position M Melanie Lewis MCED June 2012

  6. Different stages of team development • Norming (settling and reconciliation) • Members form agreement and consensus • Roles and responsibilities are clear • Team makes big decisions • Processes, working style and respect develop • Conflict may occur despite commitment and unity M Melanie Lewis MCED June 2012

  7. Different stages of team development • Performing ( working as a team towards goal) • Members start helping each other • Conflict disappears • Problems solved • Goals achieved M Melanie Lewis MCED June 2012

  8. How can this be tested? • Test/Exam • Section A type question – Multiple Choice • The stage in team development where teams work together effectively as a unit is called: a) forming b) storming c) norming d) Performing (2) • The stage in team building when members resist working together: a) norming b) storming c) forming d) Performing (2) • Section B type question Question: Explain the four stages of team building, including examples of how team members behave in each of the stages. (4x3=12) M Melanie Lewis MCED June 2012

  9. Activity 1 • Instructions: 1. Participants to form groups of 4 2. Each group to discuss and scribe answers to the following questions: 2.1 Why does the team have a captain and a vice- captain? 2.2 Why do the team members play in certain positions? 2.3 Describe the skills that your dream team in your chosen sport would have. 3. Groups to present to Plenary. M Melanie Lewis MCED June 2012

  10. Belbin’s Role Theory • Meredith Belbin • Nine roles – based on interaction btwn team members • Success: behaviourvs Skill • Three categories: • Cerebral-oriented roles • Action-oriented roles • People-oriented roles M Melanie Lewis MCED June 2012

  11. Belbin’s Role Theory Attention to detail High standards motivator Gives shape to team Achievement driven Extrovert Explores opportunities Networker Expert Focused Driven by standards Leader Sets agenda Creative & imaginative Problem solving Listener Diplomatic Helps team to gel Strategist Sees the big picture Disciplined Reliable Practical and efficient M Melanie Lewis MCED June 2012

  12. Jungian Theory Jungian learning styles describe four main dimensions: (1) Extroverted/Introverted, (2) Sensation/Intuition, (3) Thinking/Feeling & (4) Judging/Perceiving. M Melanie Lewis MCED June 2012

  13. Jungian Theory Developed by one of the fathers of psychoanalysis, Carl Gustav Jung Dynamics of this theory: • Certain personality types follow certain behaviour patterns • Persons are born with a preference to certain attitudes which they carry through adulthood • Other attitudes can be used, but we are more at ease with our inherent ones M Melanie Lewis MCED June 2012

  14. Jungian Theory • Extrovert/Extravert • Expresses lots of energy in the outside world Or • Introvert • Energy lived out mainly in the internal world of a person Or • Sensing • Believes information from the outside world Or • Intuition • Believes information perceived from an own imaginative world Or • Thinking • Decisions are made based on logical reasoning Or • Feeling • Person bases decisions mainly on emotions Or • Judging • Acts strictly according to plans made Or • Perceiving • Willing to improvise and make alternative plans M Melanie Lewis MCED June 2012

  15. Extraverted Learning Style People with an extroverted learning style prefer collaborating with others. M Melanie Lewis MCED June 2012

  16. Introverted Learning Style Introverted learners prefer solitary study sessions. M Melanie Lewis MCED June 2012

  17. Sensing Learning Style Sensing learners are practical, realistic and focused on the external world. M Melanie Lewis MCED June 2012

  18. Intuitive Learning Style Intuitive learners enjoy abstract thought, daydreaming and imagining the future. M Melanie Lewis MCED June 2012

  19. Thinking Learning Style Thinking learners are interested in logic, reason, structure and function. M Melanie Lewis MCED June 2012

  20. Feeling Learning Style Feeling learners are interested in personal relationships and feelings. M Melanie Lewis MCED June 2012

  21. Judging Learning Style Judging learners are organized, decisive and have strong opinions. M Melanie Lewis MCED June 2012

  22. Perceiving Learning Style Perceiving learners tend to be curious and enjoy working on many projects at once. M Melanie Lewis MCED June 2012

  23. MTR –I (Management Team Role Indicator) Approach M Melanie Lewis MCED June 2012

  24. Margerison-McCann Profiles M Melanie Lewis MCED June 2012

  25. GROUP CONSENSUS Dynamics of Group Consensus: • A process of group decision making • Strive towards agreement • Based on collective intelligences to find effective solutions • Time consuming but positive for the individuals and team atmosphere

  26. Group Consensus Process: • Define the problem/s • Discuss and consider each proposal to involve all members • Set priorities • Test whether all agree, if not, discuss again • Group makes a decision and plans action/s • Test proposed plan, explore further if some members still do not agree, re-assess

  27. Principles of Group Consensus • When each member participates the team takes better decisions and it forms better group relationships • It makes use of the principle of group synergy where the group decision is always better than that of the input of the brightest member

  28. How will it be tested? • Test/Exam • Section A type question – Multiple Choice The resource-investigator is a team role where the team member who fulfils the role explores opportunities and goes out to bring in new ideas by networking with others. Which team dynamics theory includes this team role? a) Belbin’s role theory b) MTR-I approach c) Margerison McCann profiles • Jungian theory (2) The team dynamics theory which looks at people’s preferences to certain attitudes and functions with which they are more comfortable is: a) Belbin role theory b) Jungian theory c) MTR – I theory D Margerison – McCann profiles (2) M Melanie Lewis MCED June 2012

  29. How will it be tested? Matching Question: Match the role name in column A with the product that the role produces from column B. One word or term: Use the team roles according to the Belbin theory to supply one word or term for the following definitions: • The individual clarifies group objectives and promotes decision-making to get the task done. • The individual driven by professional standards and an expert in some field. • This team individual gives attention to detail and motivates the group to keep to due dates. M Melanie Lewis MCED June 2012

  30. How will it be tested? • Section B Type Questions Short answer questions • Name the three roles you consider most important for team success from the Margerison-McCann profiles. (3) • Explain what each of the roles likes to do and how it contributes to successful outcomes of the team. (9) M Melanie Lewis MCED June 2012

  31. Activity 2 • Instructions: • Participants to work in groups of 4. • Half of the groups to work on scenario 1. Half of the groups to work on scenario 2. • Answer the scenario questions applying the four team dynamic theories. • Record your answers on flip chart paper. • Each group to provide feedback to plenary. M Melanie Lewis MCED June 2012

  32. Scenario 1 The executive management team of Sunshine Chemicals meets on a monthly basis to evaluate the implementation of strategy and to revisit the business model. He starts the meeting with an overview of how the business has performed and then usually hands over to an outside facilitator to facilitate the session. The observations of the facilitator after a few of these meetings are: The CEO dominates the discussions completely. The CEO only listens to the Financial manager. The Production manager is the only female and hardly contributes to any discussions, but takes a lot of notes and listens attentively to what everyone says. The Human Resources manager tries to draw the Production manager into the discussions. • What kind of role is played by the CEO? • What kind of role is played by the HR manager? • Is the facilitator part of the group? If so, what kind of role is he playing in the group? • How would you describe the role of the Financial Manager taking into account the job that he has to perform in the company? • Which roles do you think is key to the success in any group? M Melanie Lewis MCED June 2012

  33. Scenario 2 At Orion Meat Wholesalers a successful sales team with a happy customer base is what drives the turnover. The Managing Director knows from her years of experience in the industry that besides having all the qualities of being a good salesperson, it is very important for the sales team to work together as a group. In the absences of group cohesiveness, the environment becomes competitive and could even turn nasty. Sales people are often very territorial and many times a deal is clinched because you were in the right place at the right time. On the downside, many sales can fall through the cracks because a particular sales representative was not available. For all these reasons the MD wants to build a strong team, who can work together, take on different roles and responsibilities and drive the turnover with passion and commitment. Using any of the four theories discussed, write a report to the MD where you advise her how she should go about selecting her sales team in order to ensure that the necessary cohesion will happen and the team will work together to drive the company objective. M Melanie Lewis MCED June 2012

  34. Acknowledgements • Business Studies CAPS document • DBE power points • http://psychology.about.com/od/educationalpsychology/ss/jung-styles_9.htm 13.06.2012 • Via Afrika Text Book • Focus Text Book • Platinum Text Book M Melanie Lewis MCED June 2012

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