2. Interoperability Connectors for Microsoft System Center Kevin Muldoon Senior Program Manager Microsoft MGT308

3. Agenda • Challenges Addressed / Key Capabilities • Why Interop • Architecture • Operations Manager 2007 R2 Connectors • Product eatures • Universal Connector • Demo • Release Candidate Available • Roadmap

4. System Center Interoperability • Utilize multiple tools to manage IT environments • Management cannot see health of IT investment in one place • Administrators need to be experts in multiple technologies to handle issues from different sources • Help desk tickets manually transcribed to incident management systems Challenges Addressed Connector for HP OpenView Connector for IBM TEC • Interoperate with enterprise management & incident management systems • Forward alerts from SCOM 2007 R2 to enterprise management & incident management systems to create events and incidents • Inter-twining of tools/processesto produce an effective, efficient solution Key Capabilities

5. Interoperate with other Enterprise Management and Ticketing systems Integrate alerting data and asset information into their Enterprise Operations workflow Ability to receive inbound alert, asset, and health data Why Interop for System Center? OpsMgr SvcMgr CfgMgr Interoperate with other Enterprise Management and Ticketing systems Interoperate with other CMDB’s and Ticketing systems Interoperate with other CMDB’s and Ticketing systems System Center Interop

6. Manager of Managers Integration • Provide alerting data from Operations Manager into the top level Enterprise Management System • Enables creation of tickets on 3rd party systems upon incident detection • Sync of alert information between both systems • Provide ticketing data from Service Manager into the Enterprise level ticketing system

7. Common across System Center Cross Platform & Interop Microsoft is active on the OpenPegasus steering committee Our commitment to using open source technology System Center Interop Architecture OpsMgr SvcMgr WS-Man WS-Man WS-Man (OpenPegasus) CIMOM (OpenPegasus) OpsMgrProviders ConnectorProviders OSResources TEC, OVORemedy, Universal

8. Systems Center Interop Architecture Flow Operations Manager Public APIs, i.e., GetMonitoringAlerts OpsMgr SDK Connector Service

9. Systems Center Interop Architecture Flow Operations Manager Public APIs, i.e., GetMonitoringAlerts OpsMgr SDK Connector Service WinRM Open Pegasus

10. Systems Center Interop Architecture Flow Operations Manager Public APIs, i.e., GetMonitoringAlerts OpsMgr SDK Connector Service winrm invoke CreateEvt http://schemas.microsoft.com/wbem/wscim/1/cim-schema/2/SCX_Connector @{<alert/event details>} –r: https://<remote system>:1270 -u:<User> -p:<Password> WinRM Open Pegasus

11. Systems Center Interop Architecture Flow Operations Manager EMS APIs Public APIs, i.e., GetMonitoringAlerts OpsMgr SDK Interop Provider Connector Service winrm invoke CreateEvt http://schemas.microsoft.com/wbem/wscim/1/cim-schema/2/SCX_Connector @{<alert/event details>} –r: https://<remote system>:1270 -u:<User> -p:<Password> WinRM Open Pegasus

12. System Center Operations Manager 2007 R2 Connectors

13. Operations Manager 2007 R2 Connectorfor Enterprise Management Systems (EMS)

14. Operations Manager 2007 R2 Connector for Incident Management Systems

15. Operations Manager 2007 R2 Universal Connector

16. Systems Center Interop Architecture Flow Universal Connector Custom Integration Logic Public APIs, i.e., GetMonitoringAlerts Integration Adapter OpsMgr SDK Connector Service Interop Provider winrm invoke CreateEvt http://schemas.microsoft.com/wbem/wscim/1/cim-schema/2/SCX_Connector @{<alert/event details>} –r: https://<remote system>:1270 -u:<User> -p:<Password> WinRM Open Pegasus

17. Operations Manager 2007 R2 Universal ConnectorProcessing flow • New alert forwarded to remote system in either XML or Unix Property file format • Provider on remote system creates a file (xml or property file) in a specified directory (%ProviderInstallDirectory%\UnvEvents\FromOpsMgr) • Customer’s integration picks up file from specified directory and inserts data into customer’s application • Customer’s integration creates a file in a specified directory with specific data to update Operations Manager alert, i.e.. TicketID, owner, custom fields (%ProviderInstallDirectory%\UnvEvents\%ManagementGroup%) • Universal Provider picks up Customer’s integration file and sends it back to Operations Manager to update alert

18. demo Operations Manager 2007 R2 Universal Connector

19. Release Candidate Available • Operations Manager 2007 R2 Connector for IBM Tivoli Enterprise Console • Operations Manager 2007 R2 Connector for HP OpenView Operations for Unix • Operations Manager 2007 R2 Connector for HP OpenView Operations for Windows • Operations Manager 2007 R2 Connector for BMC Remedy ARS • Operations Manager 2007 R2 Universal Connector RC Kit Available • Download available at Connect Site under the System Center TAP/Beta (https://connect.microsoft.com/Downloads/DownloadDetails.aspx?SiteID=446&DownloadID=18150)

20. Operations Manager 2007 R2 Interop ConnectorsTechNet Forums • Interop – General • http://social.technet.microsoft.com/forums/en-US/interopgeneral/threads/ • Interop – Tivoli Enterprise Console Connector • http://social.technet.microsoft.com/Forums/en-US/interoptivoli/threads/ • Interop – HP OpenView Operations Connector • http://social.technet.microsoft.com/Forums/en-US/interophpoperationsmanager/threads/ • Interop – BMC Remedy ARS Connector • http://social.technet.microsoft.com/Forums/en-US/interopremedy/threads/ • Interop – Universal Connector • http://social.technet.microsoft.com/Forums/en-US/interopuniversalconnector/threads/

21. System Center Interop RoadmapSystem Center Service Manager

22. System Center Interop RoadmapSystem Center Operations Manager

23. System Center Interoperability • Microsoft • Partners • CA • EMC • IBM • Infront • iWave • Quest • Opalis • Seamless SCOM SCSM SCCM HP OVO / OM IBM TEC BMC Remedy BMC Remedy HP Service Manager MS Project Uni-versal HP Service Manager IBM Netcool MS Visual Studio TFS MS Dynamics EMC Smarts CA Uni-center CA Spectrum HP CMDB BMC Atrium CMDB BMC Event Mgr BMC Patrol CA CMDB IBM Netcool HP Service Desk HP Service Center CA Service Desk Alarm-Point

24. question & answer

25. Required Slide Speakers, TechEd 2009 is not producing a DVD. Please announce that attendees can access session recordings at TechEd Online. Resources • www.microsoft.com/teched Sessions On-Demand & Community • www.microsoft.com/learning • Microsoft Certification & Training Resources • http://microsoft.com/technet • Resources for IT Professionals • http://microsoft.com/msdn Resources for Developers www.microsoft.com/learning Microsoft Certification and Training Resources

26. Track Resources • Key Microsoft Sites • System Center on Microsoft.com: http://www.microsoft.com/systemcenter • System Center on TechNet: http://technet.microsoft.com/systemcenter/ • Virtualization on Microsoft.com: http://www.microsoft.com/virtualization • Community Resources • System Center Team Blog: http://blogs.technet.com/systemcenter • System Center Central: http://www.systemcentercentral.com • System Center Community: http://www.myITforum.com • System Center on TechNet Edge: http://edge.technet.com/systemcenter • System Center on Twitter: http://twitter.com/system_center • Virtualization Feed: http://www.virtualizationfeed.com • System Center Influencers Program: Content, connections, and resources for influencers in the System Center Community. For information, contact scnetsup@microsoft.com

27. Required Slide Complete an evaluation on CommNet and enter to win!

28. Required Slide © 2009 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.