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Village Agents

Village Agents

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Village Agents

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  1. Village Agents Gloucestershire County Council in partnership with Gloucestershire Rural Community Council Rosie Callinan – Village Agent Project Manager

  2. Gloucestershire • 2-tier local authority • 6 district councils • Population 600,000 • 22% of population 60+ • Largely rural, 2 main towns • Some high levels of deprivation • Poor transport links

  3. The Village Agent Concept Rurality research commissioned by CAREdirect Gloucestershire in 2002/03 • to identify how older people living in rural areas gain information and access to services • 160 people aged 60+ surveyed • 83% preferred to approach someone within the community for help and advice

  4. What is a Village Agent? • Becomes a trusted member of the community • Provides high quality information • Facilitates access to services • Carries out a series of practical checks • Facilitates community building • Identifies unmet need within communities • Paid for 10 hours per week

  5. Village Agent parishes • Pilot aimed at rural isolation • Locations chosen to complement existing services • Population density • Amenities - (MAIDeN ‘Survey of facilities in Gloucestershire’) • Deprivation scores – OPDM • Initially 95 parishes - Jan 2008 - 162

  6. Tools • Training programme • Publicity materials • Laptop • Mobile telephone • Mobile internet access • Adult Helpdesk • Robust line and performance management

  7. Parish Councils Churches Community/district nurses Existing social clubs Drop-in sessions Meals on wheels rounds First steps • Recruitment • Becomepart of the community • Focus groups and questionnaires

  8. Electronic Gateway referrals 1. Agent completes Gateway referral form via secure log in 2.Outline of need

  9. Electronic Gateway referrals 3.Electronically sent to partner agency • 4. Partner agency • makes contact • defines need • provides service • brief follow up 5. Individual record for Agents 6. Monitoring data in Excel

  10. Countywide holistic working 40% queries are sent to partner agencies • Social Care 4% • Health 16% • County Council 13% • Police 2% • Fire and safety 5% • District Council 9% • Voluntary Agency 8% • GRCC 2% • Energy Efficiency 4% • HIA 7% • DWP 8% • Well being/support 22%

  11. Unmet needs • North Cotswolds bus route • Tai Chi classes • Library clubs • Forest of Dean – walk leaders • Floods • Lunch clubs/pub clubs • Bereavement days etc • Social isolation – ‘that little bit of help’

  12. Our success so far… 30 Village Agents • 20,000 contacts and 2,500 Gateway referrals in 2007 • Library clubs, Tai Chi classes, social/lunch clubs, liaising with transport providers, smoke detectors etc • Partner agencies working closely together and piloting use of Gateway referral system • Evaluation • baseline survey • 640 questionnaires, 30 public focus groups, to be repeated • 3 focus groups with partner agencies • Website – www.villageagents.org.uk

  13. Achievements – rural isolation • In Village Agent parishes • Contacts to Adult HelpDesk increased by 43% • SW and OT referrals increased by over 50% • End of pilot questionnaire will find out if accessibility to services and well being has increased • Focus groups demonstrating high regard for service by older people

  14. Current position • Agents cover 30% of older rural population. • Cost per Gateway equates to approx £75 • Cost per contact (including Gateways) equates to approx £12 per contact • GCC (and PCT) committed to continuation funding

  15. Developments • Community Agents – Jan 2008 • 6 county wide Agents • minority ethnic communities • All age groups – whole community??? • Childrens Centres • Extended Schools

  16. Transforming Social Care LAC (DH)(2008)1 Introduction Consultation response to Our health, Our Care, Our say • Access to support when they need it, quickly, easily and fit into their lives • Make provision for a range of needs – focus on using preventative approaches • Emphasis on enablement and early intervention to promote independence

  17. Any Questions?rosie.callinan@gloucestershire.gov.uk