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Suffolk BC forum

Suffolk BC forum

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Suffolk BC forum

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  1. Suffolk BC forum Willis BC/DR Experience 6th December, 2013

  2. Risk Appetite - BC • Need to set own risk appetite to give clear indication on scope eg : • We plan for the loss of Ipswich office • We plan for the loss of London office • We don’t plan for the loss of both at the same time • Mumbai operation have gone from single office to : • three offices in different parts of the city • contracted third party recovery site • improved home working capability • We don’t plan for the long term loss of all three office and recovery site at the same time

  3. Risk Appetite – IT DR • Critical IT systems centralised • Operational efficiencies – maintenance, support, upgrades etc • Data resilience – infrastructure, management, etc • Recovery – backup systems, data replication etc. • Recovery plans • Applications have published recovery objectives • Three tier approach for recovery – High/Med/Low • Email increasingly seen as needing faster recovery given global nature of our business

  4. Willis BC/DR experience • Have well developed and tested BC/DR plans for major global offices • Contracted or designated recovery sites for all offices • Major offices have annual recovery site exercises • Automated messaging system (SMS, voice, email) with annual testing • Annual IT DR recovery site exercise • Large scale remote working capability • Sized for 2000 concurrent remote users • Largest test (for London Olympics) 1009 concurrent remote users • Daily average 100-150 in UK • Over 500 concurrent users on Mon 28 Oct for storm – had sent emergency message out on Sunday night to all UK Associates.

  5. Willis BC/DR experience • Requirement to update BIAs to reaffirm our recovery plans/capability • Previous BIAs indicated 24-48 hrs recovery – no financial trading systems like banks or call centres for High St insurance companies • BIAs confirmed recovery sizing • No. of seats at recovery site • Remote working capacity • Reaffirmed overall recovery period • BIAs confirmed desire for faster email recovery • Fitted with other IT projects for data centre and Email upgrades • Fully fault tolerant – no SPoF systems, infrastructure, building/ environment • Resilient - system capacity, fail over, hot swap etc • Data replication to provide full recovery within hours.

  6. We are looking to avoid this……

  7. Business Continuity in Action?