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Using Human Instincts in the World of Work Andrew O’Keeffe Hardwired Humans

Using Human Instincts in the World of Work Andrew O’Keeffe Hardwired Humans. Common Frustrations for Leaders. Silos and internal competition Feedback and managing poor performers Implementing change is difficult Power of the informal grapevine Performance appraisal system. Human Nature.

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Using Human Instincts in the World of Work Andrew O’Keeffe Hardwired Humans

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  1. Using Human Instincts in the World of WorkAndrew O’KeeffeHardwired Humans

  2. Common Frustrations for Leaders • Silos and internal competition • Feedback and managing poor performers • Implementing change is difficult • Power of the informal grapevine • Performance appraisal system

  3. Human Nature What are our natural behaviours that make us human?

  4. Hardwired Human Instincts Emotion Before Reason First Impressions to Classify Source: Nigel Nicholson, London Business School, Managing The Human Animal, and Harvard Business Review July–August 1998

  5. Stimulus Good Bad Source: Andrew O’Keeffe, Hardwired Humans

  6. Quick to Judge – a Teacher Evaluation after a full semester (13 teachers) Accepting Active Anxious Attentive competent Confident Dominant Empathetic Enthusiastic Honest Likeable Optimistic Professional Supportive Warm Source: Nalini Ambady and Robert Rosenthal, “Half a Minute: Predicting Teacher Evaluations From This Slices of Nonverbal Behavior and Physical Attractiveness” in Journal of Personality and Social Psychology 1993, Vol 64. Mo 3, 431-441

  7. Quick to Judge – a Teacher Evaluation after a full semester (13 teachers) Accepting Active Anxious Attentive competent Confident Dominant Empathetic Enthusiastic Honest Likeable Optimistic Professional Supportive Warm 30 seconds Source: Nalini Ambady and Robert Rosenthal, “Half a Minute: Predicting Teacher Evaluations From This Slices of Nonverbal Behavior and Physical Attractiveness” in Journal of Personality and Social Psychology 1993, Vol 64. Mo 3, 431-441

  8. Quick to Judge – a Teacher Evaluation after a full semester (13 teachers) Accepting (0.6) Active (0.89) Anxious Attentive competent Confident Dominant Empathetic Enthusiastic Honest Likeable Optimistic Professional Supportive Warm 30 seconds Source: Nalini Ambady and Robert Rosenthal, “Half a Minute: Predicting Teacher Evaluations From This Slices of Nonverbal Behavior and Physical Attractiveness” in Journal of Personality and Social Psychology 1993, Vol 64. Mo 3, 431-441

  9. Quick to Judge – a Teacher Evaluation after a full semester (13 teachers) Accepting (0.6) Active (0.89) Anxious Attentive competent Confident Dominant Empathetic Enthusiastic Honest Likeable Optimistic Professional Supportive Warm 30 seconds 15 seconds Source: Nalini Ambady and Robert Rosenthal, “Half a Minute: Predicting Teacher Evaluations From This Slices of Nonverbal Behavior and Physical Attractiveness” in Journal of Personality and Social Psychology 1993, Vol 64. Mo 3, 431-441

  10. Quick to Judge – a Teacher Evaluation after a full semester (13 teachers) Accepting (0.6) Active (0.89) Anxious Attentive competent Confident Dominant Empathetic Enthusiastic Honest Likeable Optimistic Professional Supportive Warm 30 seconds 15 seconds 6 secs Source: Nalini Ambady and Robert Rosenthal, “Half a Minute: Predicting Teacher Evaluations From This Slices of Nonverbal Behavior and Physical Attractiveness” in Journal of Personality and Social Psychology 1993, Vol 64. Mo 3, 431-441

  11. Being Understood Good Idea Bad Idea Source: Andrew O’Keeffe, Hardwired Humans

  12. Being Understood 2 seconds = Good Idea Bad Idea Source: Andrew O’Keeffe, Hardwired Humans

  13. Being Understood 2 seconds = First 7 Words Good Idea Bad Idea Source: Andrew O’Keeffe, Hardwired Humans

  14. Hardwired Human Instincts Emotion Before Reason First Impressions to Classify Loss Aversion Source: Nigel Nicholson, London Business School, Managing The Human Animal, and Harvard Business Review July–August 1998

  15. Change Bad Good Source: Andrew O’Keeffe, Hardwired Humans

  16. Change Bad Good Source: Andrew O’Keeffe, Hardwired Humans

  17. Hardwired Human Instincts Confidence Before Realism Emotions Before Reason Contest and Display First Impressions to Classify Social Belonging – Family of 7 and Clan of up to 150 Loss Aversion Hierarchy and Status Gossip Empathy and Mind Reading Source: Nigel Nicholson, London Business School, Managing The Human Animal, and Harvard Business Review July–August 1998

  18. Continuing Your Learning Journey • Hardwired Humans book • Subscribe to free monthly newsletter • Next zoo program Taronga Zoo, Sydney 30 April – 1 May • Accreditation in Hardwired Humans Taronga Zoo, Sydney plus 2 – 3 May andrewo@hardwiredhumans.com 0412 616 047 www.hardwiredhumans.com

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