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The SDSU Reference Design Project

The SDSU Reference Design Project. October 5, 2012 Presented by Linda Salem Associate Librarian San Diego State University Special Libraries Association 2012 Fall Seminar Marina Village Conference Center San Diego, CA. Design Opportunity. PHOTO OF EMPTY SPACE.

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The SDSU Reference Design Project

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  1. The SDSU Reference Design Project October 5, 2012 Presented by Linda Salem Associate Librarian San Diego State University Special Libraries Association 2012 Fall Seminar Marina Village Conference Center San Diego, CA

  2. Design Opportunity PHOTO OF EMPTY SPACE

  3. What is your design question?

  4. What is your design question? What actions can we take to optimize use of the reference collection?

  5. Original QuestionCollection Centric What actions can we take to optimize use of the reference collection?

  6. Reconsider your question Rewrite it – User-Centric Examples User-Centric Design Question

  7. User-Centric Question What do students and faculty need from collections, services and facilities to improve their learning and research?

  8. Design Opportunity Original Project: Re-carpet and repaint the reference area in six months. User-Centric Project: Redesign reference services and the reference area to benefit student learning.

  9. Design Opportunity PHOTO OF EMPTY SPACE

  10. Librarian Expertise Apply professional expertise, standards and values to the user-centric design question.

  11. SDSU Librarian Service Values We believe our service design can improve student learning and faculty research.

  12. We believe SDSU users need strong subject expertise and strong generalist knowledge in librarians.

  13. We believe there is a subtext of instruction each time we help users.

  14. We believe in helping as many people as possible while maintaining high quality service.

  15. We believe in providing custom help and taking our work where users are, at study tables in the library, or out of the library.

  16. We believe in continuous improvement to create services that are responsive to users’ needs as class sizes and modes change.

  17. Service Design User Access to Reference Librarian Help – FTF@Desk, EREF, Chat, SKYPE, 24/7, SMS Support by Course – Instruction Sessions & Support Pages Guides to Subject Research Resources & Reference Blog Posts Tutorials on Information Literacy Topics Accessible and Relevant Collections Help from Academic Mentors & Library Interns

  18. Facilities Design PHOTO

  19. Relocated ½ of Collection and Added 100 Seats RELOCATED 1/2 OF COLLECTION ADDED 100 SEATS PHOTO

  20. Flexible Seating and Study Areas….

  21. Collections, Individual Study…

  22. GROUP STUDY TABLES HAVE MOBILE DEVICE READY PRESENTATION SCREENS. PHOTO Mobile Device Ready Presentation Screens at Computer Ready Group Study Tables

  23. Added Computer Ready Group Study Tables Near Librarians

  24. Centrally Located Reference Help

  25. Added Book Eye and Copier Scanners

  26. Ongoing needs… More Student Seating Academic Mentor Supervisor To Assess Use of Presentation Screens and Group Study Areas More Tutorials

  27. Contact information: PHOTO Linda Salem lsalem@mail.sdsu.edu 619-594-5148

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