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Customer Service

Customer Service . Hunter E . Wordle. Argumentive Impatient Leave-me-alone Irritable/Moody Insulting Complaining Domineering/Superior Suspicious Slow/Methodical Dishonest. Types of Customers. How to handle the customer.

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Customer Service

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  1. Customer Service Hunter E

  2. Wordle

  3. Argumentive • Impatient • Leave-me-alone • Irritable/Moody • Insulting • Complaining • Domineering/Superior • Suspicious • Slow/Methodical • Dishonest Types of Customers

  4. How to handle the customer Argumentive: Be polite to the customer, ask simple, polite questionsImpatient: Agree on things right awayLeave-Me-Alone: Let the customer be by themselvesIrritable/Moody: Stay positive Insulting: Don’t get mad be neutral and don’t have bad body languageComplaining: Respect them and listen to what they wantDomineering/Superior: Be polite and let them have their saySuspicious: Demonstrate good customer serviceSlow/Methodical: Don’t over whelm the customer Dishonest: Don’t jump to quick conclusions

  5. A: “Hello Mr. Kim, my products are in quarantine right now, how long will it be in quarantine?” B: “It will be in quarantine for about 3 to 5 days.” A: “Why do food products have to be quarantined?” B: “It is to make sure that there are no diseases or other problems.” A: “OK, fair enough. Please call me when the quarantine is finished.” B: “Sure.” Customer Service Dialogue

  6. A: “What is the next step after the quarantine?” B: “There will be an inspection of the items.” A: “What do they inspect?” B: “Make sure the product matches the ingredients.” A: “Thank you.” B: “You’re welcome.” Dialogue (continued)

  7. Citations https://www.google.com/search http://www.wordle.net/

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