Presentation f or:

1. Presentation for: Prepared for: Company Confidential

2. The Premier Executive Team • Mark BriggsChairman and CEO • Previous experience: • CEO of ClientLogic, a $450 million BPO in the customer care and fulfillment space with 13,000 employees, 42 facilities, and operations in 12 countries. • CEO of Intelligent Electronics, a $4 billion PC distributor • CFO and later COO of Ingram Micro and predecessor Ingram companies. Ingram Micro is the largest distributor of microcomputer products globally with revenues of $20 billion+. • Jeff MichelPresident and COO • Previous experience: • COO of ClientLogic. • COO of Alliance Data Systems, an $800 million BPO in the private label credit card and merchant bank card business. • CIO and later COO of Electronic Payment Service (Mac Network), one of the largest ATM networks in the United States. • Took JC Penny & Sears from Catalogue to internet and established their 1st Call Center operations. • President of JC Penney Telemarketing, a 12,000 person – 16-site call center network • Patrick SullivanSenior V.P. of Operations • Previous experience: • Senior Solution Delivery Officer at ClientLogic, overseeing 8 of the 16 North American call centers. • Vice President of Call Center Operations for the following companies: OfficeMax, Alliance Data Systems, and JC Penney Company • Director of JC Penney Call Center in Nashville, oversaw a 425 position, 1,250 person call center • Controller of the JC Penney Telemarketing Division • Steve Kawalick CFO • Previous experience: • General Counsel / CFO at the International Operations of ClientLogic. • Led the legal negotiations in the largest and most significant outsourcing transaction with British Telecom valuing over $450 Million • Grew the International business from $66 Million in 2000 to $179 Million in 2003. • Served as Corporate Counsel, Assistant Secretary and General Counsel at Intelligent Electronics (NASD:INEL) Company Confidential

3. Project Management Process Premier's Experienced, Proven Management Team: • Flexible, agile Management • Has implemented literally hundreds of new client programs offshore • Understands the importance of governance in the outsource relationship • Has successfully assisted and served dozens of clients whose functions were previously performed internally and improved upon their processes substantially in each such situation • Possesses literally over 135 years collective experience in leadership within the BPO and Outsourced Services industry Premier's Business Model: • Premier BPO’s model replicates your model in mirror image fashion • Premier BPO conforms our delivery model to your every requirement and will not deviate therefrom • Extensive Expert Process Improvement and Process Leadership improves our Client’s BCP Planning, Operational Performance and “Learning Curves” in implementation and ongoing performance of all outsourced programs • US Ownership, US Based Account Management and US Based Project Management ensures Western excellence in quality • US Based Leadership Team directs every aspect of Premier's offshore Operational Project Management team. Company Confidential

4. Vision & Mission Vision Premier BPO was founded in 2003 by a group of BPO Industry veterans who shared a vision that not only is offshore outsourcing the growth opportunity of the future but the types of services provided are far more value-added in nature. At that time BPO was moving from simple data entry and tier 1 tech support to higher end services such as claims processing, billing support services, HR and accounting, market research, and hundreds of other business functions. Premier BPO was founded to provide those higher value added services which have proven to far exceed IT outsourcing. Moreover, the talent and capabilities of offshore professionals and agents have also far exceeded all expectations. Mission To provide the most effectual outsourced services and solutions for Call Center and Customer Facing services as well as Back Office functions with the optimum excellence in quality at a value proposition which is second to none. Company Confidential

5. Contact Center Services: “The Premier Way” PROVEN CUSTOMER EXPERIENCE:ENHACING THE RELATIONSHIP WITH YOUR MOST VALUABLE ASSET - THE CUSTOMERPremier BPO understands that the customers of Just Energy are your most valuable asset. We ensure that both your brand and that most valuable asset is maintained, protected, enhanced and grows by taking orders, answering questions and first call issue resolution with the highest degree of accuracy, timeliness, empathy, efficiency and excellence in quality. PROVEN SALES – CENTRICITY AND PROCESS IMPROVEMENT Premier BPO converts prospects to sales, saves sales and turns problem calls into new sales opportunities. Moreover, as proven, seasoned professionals with extensive leadership experience, Premier BPO expertly enhances execution of your processes by informing your team of any difficulties in a timely fashion, thereby increasing customer satisfaction, loyalty and profitability. PROVEN CAPABILITYWhether through our inbound call center services, where we apply our proven up-sell and cross-sell capabilities, or through outbound call programs, Premier BPO will meet or exceed your sales goals. Premier BPO collaborates with your sales and marketing departments in order to totally immerse our Agents in your product and service offerings and programs, including features, pricing , culture and sales points with the highest level of intimacy thereby achieving an unparalleled understanding of those products and services. Our professional sales staff applies that knowledge to significantly enhance the customer experience. Premier BPO’s sales style is informational, empathetic and helpful in nature and is designed to convert new customers and maintain existing customer satisfaction, thereby not only building and increasing sales but substantially enhancing your Brand with our optimum excellence in customer facing quality. Through these sales strategies, Premier BPO will be a source of income for your company. No longer must customer service be relegated to a pure “cost center “status. Premier BPO, as a valued, experienced and proven extension of your staff, will be a profit center. Company Confidential 5

6. Right Shoring of Processes NorthAmerica Project and Account Global Management PAKISTAN Philippines High quality Customer Care/Tech Support in Voice Based Programs and BPO A/R. A/P, HR, Customer Service, Voice Based Programs, Technical Support and Telesales China A/R. A/P. Billing Services, Business Process and Back Office Functions Premier provides End-to-End solution for North American companies going offshore. Company Confidential

7. Membership and Awards Company Confidential

8. ROI Example (with only ten agents) Total Annual Savings of $268,400.00 Per Year • *Conservative estimate of $330 infrastructure costsFOR PURPOSES OF THIS ILLUSTRATION: • Rent calculated @ $1.25/ft/month based on 65 sq ft per workstation = $80 • PC with software, phone, headset calculated @ $100 • Utilities calculated @ $25 • Depreciation on facility and equipment calculated @ $125 NOTE: This ROI Estimate is an example only, and while all figures provided are accurate, there may be other factors which will raise or lower the Onshore (Client) costs. Company Confidential

9. Service Offerings Company Confidential

10. Service Offerings Company Confidential

11. Service Offerings Company Confidential

12. Languages We Support • English • Spanish • Middle East, East Asia • Arabic • Bengali • Farsi (Persian) • Hindi • Kashmiri • Pashto • Punjabi • Pahari • Sindhi • Urdu Company Confidential

13. Languages We Support • English • Spanish • Asia-Pac Region • Chinese (all dialects) • Cantonese • Chinese • Filipino • Japanese • Korean • Malaysian • Mandarin • Spanish • Tagalog Company Confidential

14. Why Premier BPO • Why Outsource with Premier BPO? • Premier BPO provides low-cost, low-risk strategies for deploying your additional resources – without the normal employment constraints (i.e., No medical, workers comp, unemployment, etc. expenses0 • Premier BPO improves efficiency and productivity by delivering a service with world-class practices • Premier BPO delivers accuracy- accurate information, on-time which is compliant to all legislation • Premier BPO’s services are end-to-end F&A from Transactions to General Ledger to Management of accounts • Premier BPO provides SCALE- Switch-on, switch-off – flexible resources only when you need them • Premier BPO’s Business Insight Process Improvement- delivering top-line value and excellence in quality • Premier BPO’s Unparalleled, Proven Level of Leadership Experience- Over 135 years experienced C-Level team, with successful service delivery – for a diverse range of services with a large number of very satisfied Fortune 500, Inc. 500 and other industry leading companies. Leadership is of supreme importance • Premier BPO is US Owned, US Managed and US Operated- US-based organization with several outsourced Centers of Excellence Managed & Operated by US-based management • Large variety of diverse success stories – please visit (www.premierbpo.com) to view our Case Studies Company Confidential

15. Financial Functions • Outsourcing Finance Service & Solutions: With particularly high costs associated with staffing and the regulatory need for accounts to be filed, Finance can seem like an unavoidable overhead. We can provide an equally skilled team that can operate some or all of your finance functions at a lower cost. Premier’s outsourced finance services can cover any area of your finance functions, from bookkeeping and tax returns to credit control. Why Outsource Finance Services & Solutions? • Focus on core business activities • Allow for company growth without the requirement for additional staff • Ensure business continuity by clearly defining processes and procedures that may not have been previously considered • Ensure stable cost for the service as this is agreed upfront, making forward planning and budgeting easier • Make better business decisions by having more comprehensive and actionable management Information • Significantly reduce costs for recruitment and staffing. Highly qualified financial professionals are available at a fraction of the cost • Improve compliance adherence along with customer and vendor relations • Improve cash flow and reduction in spending for compliance related activities Company Confidential

16. Financial Functions: Why Premier BPO? • Why Outsource with Premier BPO? • Premier BPO provides low-cost, low-risk strategies for deploying your additional resources – without the normal employment constraints (i.e., No medical, workers comp, unemployment, etc. expenses0 • Premier BPO improves efficiency and productivity by delivering a service with world-class practices • Premier BPO delivers accuracy- accurate information, on-time which is compliant to all legislation • Premier BPO’s services are end-to-end F&A from Transactions to General Ledger to Management of accounts • Premier BPO provides SCALE- Switch-on, switch-off – flexible resources only when you need them • Premier BPO’s Business Insight Process Improvement- delivering top-line value and excellence in quality • Premier BPO’s Unparalleled, Proven Level of Leadership Experience- Over 135 years experienced C-Level team, with successful service delivery – for a diverse range of services with a large number of very satisfied Fortune 500, Inc. 500 and other industry leading companies. Leadership is of supreme importance • Premier BPO is US Owned, US Managed and US Operated- US-based organization with several outsourced Centers of Excellence Managed & Operated by US-based management • Large variety of diverse success stories – please visit (www.premierbpo.com) to view our Case Studies Company Confidential

17. Financial Functions(Continued) • Premier’s Outsourcing Finance Services and Solutions include, but are not limited to, the following: • Finance and Accounting • A/R, A/P • Invoicing • Collections • Order Management • Payroll • Expense Management • Warranty Registration • Freight Bill Processing • Claims Processing Company Confidential

18. Financial Functions(Continued) Premier Accuracy, Efficiency and Effectiveness- “The ultimate harbinger of success” Premier BPO's Accounts Payable, Accounts Receivable and other Financial Services Outsourcing Solutions Provide Centralized Control Over Receivables and Other Best Practices Premier BPO's substantial experience, resources and proven best practices in financial management offer our Clients a comprehensive set of Accounts Payable/Receivable management solutions Premier maintains a strict system of internal accounting controls and procedures that ensure transactions are authorized, accurately recorded and reported properly to include, but not limited to, the following: • Periodic Audits • Written Policies/Guidelines • Careful Selection and Training of Qualified Personnel • Detailed Review Procedures • Time-tested Goals to Ensure Optimum Integrity • Strict compliance to Client’s model, requirements and directions Company Confidential

19. Financial Functions(Continued) • Proven Benefits for Our Clients: • Improved Cash Flow:Identify, monitor and reduce delinquencies and minimize bad debt through extensive experience. Fewer accounts being sent to third party collections reduces the percentage of past due balances vs. total amount due • Reduced Costs: Reduced costs per dollar collected by leveraging global labor pools rather than expensive in-house employees and their associate costs (rising salaries, insurance, taxes, benefits, unemployment, etc.) • Reduced Expenses through capital avoidance associated with the development, deployment, and maintenance of collections systems and infrastructure • Improved Customer Loyalty: Apply training and quality assurance processes and a problem solving approach to sustain customer loyalty. Both corporate-specific and client-specific quality teams help support this process Company Confidential

20. Financial Functions(Continued) • Accounts Receivable (A/R), Collections and Accounts Payable (A/P) Methodology: • The Accounts Receivable and Accounts Payable Department of Premier BPO possesses a thorough knowledge of and experience in SAP R/3 software, providing an overall system for planning, controlling and monitoring • Premier BPO vigilantly and aggressively monitors the printing, mailing and electronic delivery of Accounts Receivable and Accounts Payable documents. • Premier BPO's experience in invoice design, formatting, composition and printing provides mass customization of the invoice document according to the dictates of the client who, at whatever level they choose, is always involved in directing every stage of the process • Invoices and other documentation are custom formatted, according to pre-defined business rules and client's requirements, resulting in a document unique to each customer Company Confidential

21. Process Flow – Accounts Payable Company Confidential 22

22. Financial Functions(Continued) • Key Roles- Accounts Receivable/Collections: • Premier's collection agents ensure receipt of payments within the time limit set by the terms specified at the time of clients contract with the customers. We manage collection of accounts receivable; current or aged pursuant to client policies, carefully analyzing accounts receivable and identifying uncollectible accounts (bad debt) • Premier maintains accounts receivable process cash receipts and adjustments • The Premier philosophy is that one of the key roles of Collections Department is to recover all outstanding receivables. Collectors have to ensure receipt of payments within the time limit set by collections policies which consist of various collections documents and desk instructions and may vary from time to time Company Confidential

23. Financial Functions(Continued) Methods of Payment Offered: • Premier BPO offers a variety of modes of payment, including, but not limited to, the following: • Check Payments • Electronic Payments • Credit Card • Other payment modalities • Transaction Management: CHECK PAYMENTS: All payments made in the form of checks will be delivered directly to the client's Lock Box address and retrieved by courier service which then delivers the payment to the bank's processing center where they are scanned and uploaded to the bank's website in order for Premier to download the payment and, simultaneously, forward the remittance for posting Company Confidential

24. Financial Functions(Continued) ELECTRONIC PAYMENTS: Premier also has the capacity to receive electronic payment of invoices in ACH and WIRE formats. Premier can establish an e-mail address to which remittance information can be sent and suggests that this method be used in providing payment detail for electronic funds transfers. Delivery of the remittance information to this address will ensure that EFT and ACH payments for your accounts are credited immediately. The client will send the invoice details for credit to the proper invoice. CREDIT CARD PAYMENTS: If a customer submits payment by credit card, their account is setup accordingly and, as soon as the invoice is generated, the system directly charges the customer's credit card through Payment Tech (service used by the client to settle credit card transactions). Payments on all credit card transactions are received within 48-72 hours. Company Confidential

25. Model Work-Flow Company Confidential

26. Model Work-Flow Premier BPO Client Company Confidential

27. Case Study: Cass Information Systems • Table of Contents • About Our Client • Programs Supported • Program Overview • Savings • Substantial and Significant Process Improvements Company Confidential

28. Case Study: Cass Information Systems About Our Client: Our client is a leading provider of transportation, utility, and telecom expense management and related business intelligence services, disbursing $32 billion annually on behalf of its clients. The client’s business is focused on invoice processing, auditing, and payment services. Company Confidential

29. Case Study: Cass Information Systems Programs Supported: Data Entry - Freight Bill Processing: − Entering information from the prepared group ticket. − Entering the correct batch total amount and the carrier’s “Remit to” address. − Entering correct data from the F/B, and/or B/L which can include: o I/O codes o Accessorial Coding o Account Codes o Commodity Codes o Codes specified by the client’s instructions. − Rejecting bills that do not conform to the customer’s instructions. − Balancing the $ amount of each F/B with the total batch amount. Company Confidential

30. Case Study: Cass Information Systems Program Overview: − Training: two weeks long. − Train-the-Trainer activity completed in the US, in September, 2010. − Premier’s trainers trained the resources for the pilot program in China. − The pilot project was launched with 7 FTEs (Full Time Employees). − The 8 week pilot program was a great success. The solution executed by the offshore team not only saved the client substantial capital, but also significantly improved and substantially enhanced the overall quality of service levels. − Premier BPO significantly increased accuracy and markedly decreased error rates. Company Confidential

31. Case Study: Cass Information Systems Savings: − Hourly cost per associate to our client is at least a 50% reduction as compared against the client’s previously deployed internal house support staff. − Hourly cost is based on an all-in pricing model which includes: 1. Telecommunications and Connectivity 2. Account management and supervision 3. Recruiting, hiring, and training 4. Quality Assurance 5. Additional trained associates to assist with one-time-only projects, or backlog 6. Rent, equipment, utilities, etc. 7. Overstaffing to ensure that demand is met at all times Company Confidential

32. Case Study: Cass Information Systems Substantial and Significant Process Improvements: − Increased Volume of Work Flow: Within 90 days of starting the pilot program, the client agreed to transition twice the original volume of work to be executed by Premier BPO. − Increase in Assigned Functions: In January, 2011, the client also decided to outsource additional functions to Premier BPO. − Continued Satisfaction: The client continues to be elated with Premier BPO’s accuracy, low error rate, and low attrition rate. − Increase in Service Hours: Because of the arrangement with Premier BPO, the client’s transactions processing function is now up-and-running 24 hours a day. Company Confidential

33. Case Study: Medical Management Company ProcessES EXECUTED • Data Entry • Coding • Payment posting • Accounts Receivable • Medi-Cal (California) • Medicare • Worker’s Comp • First Program assigned to Premier BPO in August: • Data Entry • By October, CLIENT added: • Added Accounts Receivable • Nine Months later, CLIENT added: • Added Coding functions • Two months subsequently, CLIENT: • Doubled A/R staff to include HMO • Increased A/R staff to include their Workers Compensation Program Company Confidential

34. Case Study: Medical Management Company How the PREMIER’s Process works • Workflow: • Scan work into our workflow system • Route work to stations in our office or overseas • Outsourced staff log entered into our billing systems via T- 1s, just like other CLIENT’s in California • Telecommunications: • Dial a local number to talk to the remote office • Cost is included in the hourly rate • Management: • Cannot manage the outsourced staff but can manage the workflow • Receive daily productivity reports and error rates by section • Communicate directly with managers for outsourced staff • Cost of managers is also included in hourly rate • "Team Approach" between our staff and overseas staff Company Confidential

35. Case Study: Medical Management Company Economies Realized • Hourly cost is about 60% of our direct labor cost plus • Hourly cost of direct labor includes: • Telecommunications • Management oversight • Recruiting • Training & re-training • Rent, equipment, utilities, etc. • CLIENT plans to eventually downsize its rentable space when current lease is up due to the success of Premier BPO outsourced solution: • Significant additional savings for rent, equipment, etc. • When non-labor costs are added, realization of a 50% cost savings is achieved. Company Confidential

36. Case Study: A leading Cable Company CRM – Real Time Account Updates • Customer account maintenance and updates • Customer account name/address changes and updates • Customer account rate code additions and deletions • Customer account equipment additions and deletions • Customer account billing and collection adjustments • Return mail activities, including updating addresses and names • Customer Pay-Per-View audits, updates, and deletions • Internal account maintenance and adjustments • In house credit maintenance • Non-pay disconnects • Cash reconciliation to ensure money deposited in bank account reconciles with payments posted in the billing system • Provide support for both voice and cable/satellite services Company Confidential

37. Case Study:Call Center Services: Overview • Premier BPO understands how important Customers are for your Business. • Our dedicated, career Call Center Agents build your Brand Impression through • Exceptional Customer Experience and Superior Response. • Premier BPO has designed Call Center solutions that help businesses keep pace with latest market trends and changing customer demands. We understand that, in this era of technology and innovation as well as fierce competition to achieve market share. exceptional customer care and engagement is indispensably vital for the growth and survival of businesses. • Premier BPO Knows the art of Customer/Brand loyalty • And have decades of superior, proven results to prove it. • Premier BPO’s well planned, optimally implemented, customized solutions empower our CLIENT’s to move well beyond mere traditional execution of customer service. We ensure implementation of innovative approaches built around your customer needs in order to deliver value-added services across all functions of customer relationship management. • Premier BPO's suite of Call Center Services includes, but are not limited to the following solutions: • Customer Care (see preceding slide) • Technical Support (see preceding slide) • Outbound Sales Support • Inbound Sales Support • Taking and Completing Orders • 24/7 Help Desk Services • Overflow Call Management • Web Chat • Web Collaboration • Web Abandonment Prevention (“Save the Sale”) • Lead Generation Company Confidential

38. Case Study:Call Center Services: Overview • Premier BPO has proven support for Leading Brands of various industries by focusing on Customer Experience, Engagement and Growth. • With over 135+ years of proven, collective experience among our four member Leadership Team in Business Process Outsourcing, Customer Experience/Call Center Operations, Premier BPO has supported many leading brands with our customizable solutions, innovative strategies and support tools. We are proud to serve our Fortune 500, Inc. 500 and other Industry Leading Client’s in almost every business from Automotive, Construction, Transportation and Tele-Communication Logistics to Finance, Software, Foreign Exchange Market Support, Insurance and Healthcare to E-Commerce. • The proven of provided by Premier BPO drive PROCESS EFFICIENCY, SUPERIOR SERVICE and EXCELLENCE IN QUALITYwhile SUBSTANTIALLY reducing Operational Costs. • Premier BPO’s suite of integrated Customer Experience/Call Center solutions and full complement of Back Office solutions leverage and optimize your business’ service delivery models with customer friendly practices and optimum excellence in quality to deliver the superior Client/Customer experience. Company Confidential

39. Case Study:Leading Software Company Started the pilot project with 6 FTEs providing 24X7 technical support. The project gradually ramped up to 11 FTEs Premier’s Tech Department maintained 93% quality which exceeded the target of 90% benchmark set by the CLIENT Based on excellent quality and exceeding the SLA targets the CLIENTadded 10 FTEs to provide sales functions The sales project was ramped up to 14 FTEs after 2 months Just like the technical support project Premier BPO exceeded the CLIENT’sexpectation by achieving 87% in quality while the benchmark was 80% We are currently handling Tier 1 (Front End Technician) & Tier 2 (Critical Issues Solution Provider) Support to the CLIENT All new hires for the project go through an extensive 3 months training program designed by the CLIENT All the KPIs and SLA requirements defined by the CLIENTare met and, in most instances were exceeded, by Premier BPO Company Confidential

40. Case Study:BitDefender • CLIENT’s operations were grown rapidly because the CLIENT wisely decided to outsource its English speaking Customer Service, American/ UK and Canadian Help Desk/ Call Center functions as a means of meeting staffing requirements that were difficult to achieve at their headquarters. • As the CLIENT’s's call center was based in Europe it was to serve US and Canadian customers during their day time because of the time zone difference as US and Canada day time is night time in Europe • Premier BPO proposed an outsourcing solution that assisted the CLIENTin overcoming its staffing challenges and meeting its growth and revenue expectations with minimum cost, improved quality and reduced turnover. • Premier BPO provided complete coverage, expanded services, increased customer satisfaction, decreased cost, lowered turnover & risk for Telephone and Chat Support for : • Technical Support • Customer Service • Sales Inquiries • HARD, QUANTIFIABLE BENEFITS • Staffing US daytime functions that are difficult to achieve in Europe was easily achieved • Fixed cost per hour for daily operations • Reduced cost for recruiting and training together with improved agent retention • Variable costs became predictable fixed costs Company Confidential 40

41. Case Study:BitDefender (Continued) “SOFT” BUT clEARly Quantifiable BENEFITS • Outsourcing functions of the Call Center Team empowered the CLIENTto continue to grow customer base and revenue without expanding facilities and infrastructure • Our solution freed up Management time for business improvement rather than facilities development, travel time between centers and other expenditure of time and capital which had previously been a financial and process drain for the CLIENT • Significantly improved the quality, education, loyalty and attendance of Agents and enhanced retention • Substantially reduced attrition • Increased quality of service levels to optimum levels of productivity and success • Created a disaster recovery and redundancy center as a redundant solution totally prepared for any emergency event Company Confidential 41

42. Case Study:NCD Financial Pilot started with 15 Sales Agents Successful Implementation & Execution led to the very early addition of other functions - Customer Service, Retention, Collections, Quality Assurance and other process functions were added Program grew to over 120 highly effective and productive FTEs Sales conversion improved by 15 percent in 6-9 months CLIENT tested several other competitors through external pilot programs and, at every turn, with every other proposed vendor, the solution provided by Premier BPO was affirmed as superior and continued to be a far more successful solution than that of the competition Company Confidential 42

43. Premier BPO Global Connectivity Company Confidential 43

44. Process Flow (Example) Company Confidential 44

45. Premier SECURITY at all Centers of Excellence • Premier BPO fulfils allData Security Standards for PCI Attestation and Compliance • Accessing system through secured VPN insures CLIENTdata stays on thier Servers • All Agents must have Photo IDs in their possession at all times • Entrances are strictly secured with computer controlled badge scans for both entrance andexit • A finger print scanner is employed at the Center of Excellence site • Agents are strictly prohibited from duplicating any work product at their performance stations • All external devices such as USB, DVD and disk drives are strategically disabled • Access to the Internet is provided for business purposes only and the access to the internet will be logged and monitored. Personal access is strictlyprohibited • All paper is required to be shredded and no paper is ever allowed to be removed from or carried out of the operations room Company Confidential 45

46. Expect Exceptional Service AndExceptional Value Company Confidential