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“Listening & Feedback in Organizational Relationships ” –Ch 2

“Business and Professional Speaking”. “Listening & Feedback in Organizational Relationships ” –Ch 2. Ashley Ferguson. Listening Efficiency Statistics. “80% of people…rated their listening ability as average or below average,” ( DiSanza, J and Legge , N. 2009, 17). Microsoft Clip Art.

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“Listening & Feedback in Organizational Relationships ” –Ch 2

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  1. “Business and Professional Speaking” “Listening & Feedback in Organizational Relationships” –Ch 2 Ashley Ferguson

  2. Listening Efficiency Statistics • “80% of people…rated their listening ability as average or below average,” (DiSanza, J and Legge, N. 2009, 17). Microsoft Clip Art

  3. Listening Efficiency Statistics cont… • University of Minnesota Study • “Short term listening efficiency (the ability to recall major details of a 10-minute presentation) at only 50 percent,” (DiSanza, J and Legge, N., 2009, 17). Microsoft Clip Art

  4. Listening Efficiency Statistics cont… • “Long-term listening efficiency (the ability to recall major details after several months) sank to 25 percent,” (DiSanza, J and Legge, N., 2009, 17). Microsoft Clip Art

  5. Recall Listening Four Steps • Receiving • Attending • Assigning Meaning • Remembering http://technomarker.typepad.com/

  6. Motivation to Listen Focus on Content Rather than Delivery Defer Judgment Take Advantage of Thought Speed uwadmnweb.uwyo.edu

  7. Four Listening Patterns Small Mental Departures Tangent Private Argument http://flow4theworld.com/ Large Departures

  8. Listen For Meaning Take Notes Microsoft Clip Art

  9. Empathic Listening Attitude Acceptance Providing Feedback Microsoft Clip Art

  10. Developing an Attitude of Acceptance Content Information Individual Experiences Emotions Microsoft Clip Art

  11. Provide Feedback Confirmation • Direct Recognition • Agreeing with Content • Endorsing Emotions/Experiences Microsoft Clip Art

  12. Rejection Direct Recognition Disagreement with Content Emotional/Experiential Qualifiers Microsoft Clip Art

  13. Disconfirmation Avoiding Involvement Tangential/ Irrelevant Remarks Imperviousness Disqualification Microsoft Clip Art

  14. Effective Listening Straightforward Vital for Shared Meaning Cost Effective Increases Organizational Productivity Microsoft Clip Art

  15. References DiSanza, J and Legge, N. (2009) Business and Professional Communication: Plans, Procedures, and Performance. Pearson Education, Inc. (17-27)

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