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TRAINING FOR INDEPENDENT TRAVEL AGENTS PowerPoint Presentation
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TRAINING FOR INDEPENDENT TRAVEL AGENTS

TRAINING FOR INDEPENDENT TRAVEL AGENTS

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TRAINING FOR INDEPENDENT TRAVEL AGENTS

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  1. TRAINING FOR INDEPENDENTTRAVEL AGENTS

  2. Hotel Introduction • Different sources to help book hotels • Different hotel booking engines on website.

  3. Hotel Categories • Garden View • Mountain View • City View • Partial Ocean View • Ocean View- Be Careful! • Ocean Front • Beach Front

  4. General Hotel Information • Hotel Ratings • Deluxe or Luxury: 4 or 5 star hotel similar to a Ritz Carlton or Hyatt Regency • First Class: 3 Star hotel similar to a Holiday Inn • Tourist or Budget: 1 or 2 star hotel similar to a Ramada or Super 8 • Types of Hotels • Airport • Downtown/Convention • Motels • Resort Hotels • Condos • Bed and Breakfast • Hostel-Europe

  5. Hotel Rates Factors to affect rates • Property location • Room Location • Room size • Number of people in room-extra fees possible • Efficiency/studio/suites • Meals • Availability • Season-high vs low • Day of week- weekend vs mid-week • Length of stay

  6. Agent Rates • Call direct • ichotels.com- Comfort Inns, Quality Inns, etc. • agentnet.com/ccra • starwood hotels (Sheraton): education rate

  7. Booking Hotels • Use our IATAN/IATA/CLIA/ARC #33530556 • You book you get 50% of commission • Hotels booked individually typically not pre-paid • Most hotel reservations require a credit card guarantee..some 1 night deposit • Room description/views can be “creative” • Maximum # of guests may apply/additional rates.

  8. Client Information Needed • Name for the reservation • Number of guests and ages • Location of hotel • Check-in/check-out dates • Number of nights • Type of room • Bedding • View • Smoking/non-smoking • Special requests • Applicable discounts/coupons or negotiated rates • Government rates are usually non-commissionable • Frequent stay number • Credit card to guarantee reservation

  9. Documenting the Reservation • Reservationist’s name-Phone • Print copy- email • Date and time of reservation • Name of hotel, address, phone # • Dates of check-in/check-out • Type of room • Rate plus taxes • Note any rate changes during the stay • Guarantee for late arrival or one night deposit • Confirmation # • Cancellation Policy • Send in a Booking Form

  10. Resources • Script • Park/Fly Hotel Packages • May need to call the hotel directly for these rates • International Holidays: www.internationalholidays.com username: 33530556 password: kprice or call them at 1-800-245-1573 • Hotel Directory: phone numbers • Agent Net: www.agentnet.com contact the Pulaski office for username & password. • Website for preferred suppliers.