1. Engineering Support Services Resilience & London Fire Brigade Martin Audis, Operations Manager – Mobile Assets

2. National Resilience Contract • 16 Year Long Term Capability Management • Contract management delivered by DCLG (formerly Firebuy) • Assurance delivered by National Resilience • Interacts with 46 Fire and Rescue Authorities • Divided into 9 regions in England & Wales • Deliver regional and national availability • KPI driven

3. Proven Performance • Equipment where it’s needed, when it’s needed: • Support Equipment – not day to day operational • Regionalised distribution • Support package • Supply chain management • Nationally and regionally managed to give best value

4. Proven Fire Service Model • 325 chassis based equipment – MAN & Iveco • 154 modular units ISO containers • Circa 175,000 assets • Support at local, regional and national incidents. Level 2, 3, and 4

5. Incident Response

6. Exercise Participation • Babcock has developed a strategy and process to assist Fire and Rescue Services in both exercise and incident situations. • To test the processes Babcock have deployed to multi agency exercises in: • Holland • Merseyside • Hampshire • Gloucester • Bristol • Warwickshire • Support to over 70 exercises per annum – stores and asset support.

7. Current Resilience Stock Holding

8. The Figures • Annual inventory checks on 402 units and associated assets • Managed & tracked assets of around 109,000 • 84,000 assets serviced & tracked annually • 7,600 radiation instrument calibrations • 6,000 portable appliance tests • 60 regional FRS kit exchanges • Coordinated specialist suppliers servicing & certifying over 4,000 assets

9. Operational Advantages • Non-core assets held in accessible managed locations • Equipment delivered JIT to pre-determined locations • Equipment stored at strategic locations • Fast recovery from incident • Central stock of replacement items instantly available • Equipment volumes scalable from unaffected regions, dependant on incident

10. London Fire Brigade Contract 10 Engineering Support Services

11. LFB Contract Overview • London Fire Brigade approached Babcock to take over their fleet & equipment repair & maintenance contract in November 2012 • The previous contractor was put into administration due to financial difficulties • Babcock were awarded the interim 18 month contract • The contract is currently being re-bid for a 21 year term

12. LFB Service Requirement Customer • 509 vehicles & vessels • 39 vehicle categories • 50,000 equipment items • 893 equipment types • 113 sites Performance Management • Availability • Defect Clearance • Scheduled Compliance • Customer Service • Technical support

13. Service Overview 13 Mobile Maintenance Vans 12 Drivers Park Royal Service Desk • Supporting the UK’s largest fire & rescue service • 5,800 firefighters at 113 Stations across London Ruislip & Swan Island Equipment Workshop Vehicle Workshop Stores Back office

14. One-Stop-Shop Service Desk Service Delivery • London Fire Brigade • Site Provision • Defects request • Vehicles • Equipment • Boats • POMs request • Supply Chain • OEM’s • Independents • Specialists • Workshops • Ruislip • Park Royal • Camberwell • Swan Island • Mobile Maintenance Units • Delivering: • A One-Stop-Shop from Park Royal 24/7 • Dedicated resources • Menu of suppliers • Use of onsite staff/dealer networks • Service Provision • Maintenance programming • Scheduled maintenance • Defect resolution • Spares / POM’s / consumables / tyres management • Vehicle refurbishing • Equipment /vehicles collection & delivery & disposal

15. Ruislip Workshop • Open 6 days / weekMon – Fri : 6am - 10pm Sat : 6am - 3pm • Vehicle Workshop43 technicians • Vehicle Stores10 staff • Equipment Workshop 7 technicians • Technical Stores 7 staff (drivers/stores) • Each department has tailoredt-card boards to monitor their specific KPI’s

16. Delivering Asset Availability • Over 12,000 coded defects rectified to date • Reducing quantity of coded defects • Over 2,000 vehicle service events completed • Over 2,500 equipment service events completed • Delivered through: • A responsive Babcock team • A responsive supply chain