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COMPETENCE

COMPETENCE. HOW DO WE KNOW WHEN WE GET THERE? SUSAN THOMAS ART MA POLQM QUALITY FORUM OCTOBER 2013. COMPETENCE. OBJECTIVES Definition of Competence The Learning Model Assessment Levels Assessment Tools. COMPETENCE. DEVELOP OVER TIME Knowledge Training Experience Competence

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COMPETENCE

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  1. COMPETENCE HOW DO WE KNOW WHEN WE GET THERE? SUSAN THOMAS ART MA POLQM QUALITY FORUM OCTOBER 2013

  2. COMPETENCE OBJECTIVES • Definition of Competence • The Learning Model • Assessment Levels • Assessment Tools

  3. COMPETENCE DEVELOP OVER TIME Knowledge Training Experience Competence LEARNING ORGANIZATIONS ARE HIGH IN COMPETENCE

  4. COMPETENCE FUNDAMENTAL TO PROFESSIONALISM KNOWLEDGE, SKILLS AND … • Abilities or Attitudes • Synergy

  5. COMPETENCE IS … THE WHAT … WHERE … WHEN … WHY … HOW …

  6. THE LEARNING MODEL THE CONSCIOUS COMPETENCE LEARNING MODEL • UNCONSCIOUS INCOMPETENCE • CONSCIOUS INCOMPETENCE • CONSCIOUS COMPETENCE • UNCONSCIOUS COMPETENCE • COMPLACENCY

  7. ASSESSMENT LEVELS ASSUMPTIONS: • EXPECTATIONS DEFINED/ MEASUREABLE • TRAINING FACILITATES COMPETENCE • COMMITMENT TO SELF ASSESSMENT, SELF-DIRECTED LEARNING AND NEW SKILLS DEVELOPMENT

  8. ASSESSMENT LEVELS NOVICE • RULE-BASED BEHAVIOUR • SELF ASSESSMENT/COMPETENCE ASSESSMENT BASED ON CONFORMING TO RULES

  9. ASSESSMENT LEVELS EXPERIENCED BEGINNER • INCORPORATES CONTEXT, ENVIRONMENT, LIMITED EXPERIENCE, SITUATIONAL LEARNING • CONCERNED ABOUT LOOKING STUPID/MAKING MISTAKES • COULD BE DEEMED ‘MARGINALLY’ COMPETENT

  10. ASSESSMENT LEVELS INITIAL COMPETENCE • FOCUSES ON PROCESS AND TASKS • HEAVY CONSCIOUS INVOLVEMENT

  11. ASSESSMENT LEVELS PROFICIENT • PERCEIVES SYSTEM AS A WHOLE • SYNERGY • INCORPORATES CRITICAL THINKING, PROBLEM SOLVING; INTEGRATES JUDGEMENT

  12. ASSESSMENT LEVELS NOVICE EXPERIENCED BEGINNER INITIAL COMPETENCE PROFICIENCY EACH STAGE HAS ITS OWN COMPETENCE OBJECTIVES

  13. ASSESSMENT TOOLS FOR ASSESSMENT AND REASSESSMENT • MEASURE OBJECTIVES ACROSS FULL SCOPE OF EXPECTATIONS…KNOWLEDGE, SKILLS, ABILITIES • USE ACTION WORDS • NOT JUST TASKS

  14. ASSESSMENT TOOLS CSLI GP-21 Policies, Processes and Procedures for Competence Assessment and Re-assessment KNOWLEDGE TRAINING EXPERIENCE COMPETENCE

  15. ASSESSMENT TOOLS QUIZZING – VERBAL AND WRITTEN • THEORY • TECHNIQUE/SKILLS • INTERPRETATION • PROBLEM-SOLVING/CRITICAL THINKING • INTERPERSONAL SKILLS • SAFETY/QUALITY/ENVIRONMENT/SYSTEM

  16. ASSESSMENT TOOLS DIRECT OBSERVATION CHECKLIST • LEARNER, TRAINER, ASSESSOR • EXPLICIT BEHAVIOR-ORIENTED OBJECTIVES • MEASURABLE • SAFETY

  17. ASSESSMENT TOOLS MONITORING RESULTS, REPORTS, RECORDS, RESPONSE TO ISSUES • QC, EPT • RE-TESTING OR BLIND SAMPLES • NON-CONFORMIING EVENTS • MAINTENANCE RECORDS

  18. SUMMARY WHAT? WHERE? WHEN? WHY? HOW? IT’S A LOT OF WORK TO DO RIGHT … BUT COMPETENCE ASSESSMENT IS A KEY DRIVER OF QUALITY!

  19. THANK YOU!

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