1. Personal Competence Social Competence Self-Awareness Empathy Self-Regulation Social Skills Motivation

2. Social Competence Wielding effective tactics for persuasion Influence Communication Conflict Management Leadership Change Catalyst Building bonds Collaboration & Cooperation Team Capabilities Social Skills

3. Social Skills Adeptness at inducing desirable responses in others • Influence: • Wielding effective tactics of persuasion • Skilled at winning people over • Fine-tune presentations to appeal to the listener • Use complex strategies like indirect influence to build consensus & support • Orchestrate dramatic events to effectively make a point

4. Persuading TIPS #7

5. Persuasion, a definition: • The conscious manipulation of face-to-face communication to induce others to take action

6. An Effective Persuader • Uses a positive, tactful tone • Presents ideas one at a time • Presents strong evidence to support position • Tailors argument to the listener • Appeals to the subject’s self-interest • Make a logical argument • Uses emotional appeals

7. Role Playing Aka practice

8. Round 1 Debbie Persuader Chris Persuadee Observer Pat Round 2 Round 3 Debbie Persuader Debbie Persuader Chris Persuadee Chris Persuadee Observer Observer Pat Pat

9. Instructions - 4Timing • You will have 10 minutes for each round … • 8 minutes discuss the situation • 2 minutes for the observer to provide feedback

10. Questions

11. An Effective Persuader • Uses a positive, tactful tone • Presents ideas one at a time • Presents strong evidence to support position • Tailors argument to the listener • Appeals to the subject’s self-interest • Make a logical argument • Uses emotional appeals

12. Modeling Exercise …Getting a professor to change a grade

13. I need 2 volunteers “Dale” & “Professor Hatch”

14. Instructions • While “Dale” & “Professor Hatch” conduct their meeting, the rest of us will play the role of observers, using the worksheet for observers. • “Dale” & “Professor Hatch” will have about 10 minutes to conduct their meeting. • This will be followed by class discussion.

15. An Effective Persuader • Uses a positive, tactful tone • Presents ideas one at a time • Presents strong evidence to support position • Tailors argument to the listener • Appeals to the subject’s self-interest • Make a logical argument • Uses emotional appeals