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Empowering SRJC with Technology Solutions: Addressing Administrative and Instructional Challenges

This program aimed at Santa Rosa Junior College (SRJC) focuses on managing and supporting technology, addressing administrative and instructional challenges. It includes equipment acquisition and installation, administrative computing support, networks, technology training, and more. The initiative distinguishes between support and training, provides flexibility in response, and offers different support levels. Key benefits include a single point of contact, problem ownership, addressing needs effectively, building a database for planning, and user status tracking. The training programs are designed to be flexible, diverse, and realistic, catering to different user needs and times. With various resources and elements, like coordination, human resources, funding sources, and leveraging existing assets, the program aims to centralize training activities effectively, meet long-standing user needs, and enhance overall technology integration on campus.

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Empowering SRJC with Technology Solutions: Addressing Administrative and Instructional Challenges

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  1. Managing the Magic Supporting Technology at SRJC

  2. Technology Challenges - Administrative Issues • Technology Planning • Technology integration into campus • Equipment acquisition installation, & support • Administrative Computing Support • Networks , LANS/WAN, the Internet /intranet • Technology training for faculty & staff

  3. Technology Challenges - Instructional Issues • Providing appropriate technology & facilities for instruction • Distance Education - the formats • Educational technology for classrooms, labs and libraries • Integrating the Network, Web & Instruction • Training faculty and support staff

  4. Technology Training & Support • Distinguish between support and training • Develop a plan that provides flexibility of response • Provide appropriate level of resources, human, technical, and financial.

  5. Four Support Levels • Level One : Help Desk • Level Two : Referral • Level Three: Training & Special Projects • Level Four : Institutional Review (ITRG)

  6. Key Benefits • Single point of contact • Establishes ownership for problems • Requires the institution to address support & training needs • Builds database for future planning • Allows user to track status • Requires institution to define functions and responsibilities

  7. Training Programs • Training must be flexible to meet user needs & time, especially faculty. • Variety of formats, times, and places • Define the initial level of training needs and be realistic. • Identify necessary resources to support program

  8. SRJC - Training Program Elements & Resources • Coordination & oversight • Human resources • Physical location (C.A.T.E.) • State Funding Source (T.T.I.P.) • Leverage existing resources • Linkage to Help Desk

  9. Key Benefits • Establish a clear focus for training activities • Provides a flexible approach • Coordinate all existing training resources through new program • Address long-standing needs of campus users

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