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Microsoft Exchange Hosted Encryption

Microsoft Exchange Hosted Encryption. Implementation & Support process. Step 1 – Partner Completes a review of the Encryption service and is familiar with activating the feature for the customer.

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Microsoft Exchange Hosted Encryption

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  1. Microsoft Exchange Hosted Encryption Implementation & Support process

  2. Step 1 – Partner Completes a review of the Encryption service and is familiar with activating the feature for the customer. Step 2 –Partner completes and submits a Encryption provisioning order via the SPLA ordering portal. (http://provisioning.frontbridge.com/spla.aspx) Step 3 –Partner receives a “provisioning complete” confirmation from Microsoft. Step 4 –Partner completes customer activation portion of the implementation checklist to include: - Provide customer review of Encryption service and configuration process. Implementation Process Overview

  3. Before provisioning the first customer • Partner should complete the Encryption service overview • Partner should know where to configure the Encryption feature in the policy filtering section of the Admin Center

  4. Implementation checklist Pre-activation Provisioning Customer activation

  5. Customer activation • Partner provides customer with a review of the Encryption service • Partner assists customer with Encryption configuration process

  6. Encryption materials you should have • Implementation and support overview (PPT) • Encryption service overview (PPT) • Implementation checklist (Doc) • Filtering administrator guide (Doc)

  7. Encryption support process (see Filtering support process) Step1 – Partner provides initial support to customer Service questions Encryption change management requests Tools available are: Admin Center Administrator guide Step2 – Provide basic troubleshooting of issues that require escalation Confirm whether or not issue is related to Encryption service Identify scope of issue Recreate issue when possible Step3 – If necessary escalate to Microsoft support support@frontbridge.com 1-866-346-6100 Toll free USA +1-204-927-2580 Direct dial Support Process Overview

  8. Admin Center Web-portal URL http://admin.global.frontbridge.com Admin Center resources Administrator guide 24-Hour Technical Support support@frontbridge.com 1-866-346-6100 toll free from USA +1-204-927-2580 Direct dial Need more help?

  9. Thank you

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