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Microsoft Exchange Hosted Encryption

This guide details the implementation and support process for Microsoft Exchange Hosted Encryption. It outlines the steps for partners to complete a review, provisioning order, and customer activation. Key stages include familiarization with the encryption service, the submission of orders via the SPLA portal, and providing customer support during configuration. Partners are equipped with necessary resources such as implementation checklists and troubleshooting guides to ensure a smooth activation process and to address any issues that may arise.

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Microsoft Exchange Hosted Encryption

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  1. Microsoft Exchange Hosted Encryption Implementation & Support process

  2. Step 1 – Partner Completes a review of the Encryption service and is familiar with activating the feature for the customer. Step 2 –Partner completes and submits a Encryption provisioning order via the SPLA ordering portal. (http://provisioning.frontbridge.com/spla.aspx) Step 3 –Partner receives a “provisioning complete” confirmation from Microsoft. Step 4 –Partner completes customer activation portion of the implementation checklist to include: - Provide customer review of Encryption service and configuration process. Implementation Process Overview

  3. Before provisioning the first customer • Partner should complete the Encryption service overview • Partner should know where to configure the Encryption feature in the policy filtering section of the Admin Center

  4. Implementation checklist Pre-activation Provisioning Customer activation

  5. Customer activation • Partner provides customer with a review of the Encryption service • Partner assists customer with Encryption configuration process

  6. Encryption materials you should have • Implementation and support overview (PPT) • Encryption service overview (PPT) • Implementation checklist (Doc) • Filtering administrator guide (Doc)

  7. Encryption support process (see Filtering support process) Step1 – Partner provides initial support to customer Service questions Encryption change management requests Tools available are: Admin Center Administrator guide Step2 – Provide basic troubleshooting of issues that require escalation Confirm whether or not issue is related to Encryption service Identify scope of issue Recreate issue when possible Step3 – If necessary escalate to Microsoft support support@frontbridge.com 1-866-346-6100 Toll free USA +1-204-927-2580 Direct dial Support Process Overview

  8. Admin Center Web-portal URL http://admin.global.frontbridge.com Admin Center resources Administrator guide 24-Hour Technical Support support@frontbridge.com 1-866-346-6100 toll free from USA +1-204-927-2580 Direct dial Need more help?

  9. Thank you

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