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Ticket Tracking System Team MSC

Ticket Tracking System Team MSC. Sam Harrington Colton Manville Michael Slezak. Overview. System that will help IT personnel manage tickets. Any user submits ticket IT employee confirms ticket IT manager assigns ticket IT employee submits completion IT manager approves completion.

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Ticket Tracking System Team MSC

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  1. Ticket Tracking SystemTeam MSC Sam Harrington Colton Manville Michael Slezak

  2. Overview • System that will help IT personnel manage tickets. • Any user submits ticket • IT employeeconfirms ticket • IT manager assigns ticket • IT employee submits completion • IT manager approves completion

  3. Overview • Roles: • User: general user that will submit tickets and review progress of own tickets. • IT employee: Can view list of tickets, own tickets, approve tickets, and request completion. Also inherits all of user’s permissions. • IT manager: Can assign tickets, approve completion, and inherits all of user’s and IT employee’s permissions. • Web admin: Responsible for creating and deleting users.

  4. Solution • Developed using PHP, MySQL, Javascript, and jQuery. • Why? Website creates a centralized location for all users to report to. No installation of software (except browser…)

  5. Prototype • Shows main pages of the project. • Does not take into account user roles so we will be able to see all pages despite the user role. • All pages are static.

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