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Get Your Head Above the Foxhole :

Get Your Head Above the Foxhole :. How to Stop Reacting to Technology and Start Reaching for Solutions by David Webb and Alan Hale Roanoke County Public Library September 26, 2013. Objective.

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Get Your Head Above the Foxhole :

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  1. Get Your Head Above the Foxhole:

    How to Stop Reacting to Technology and Start Reaching for Solutions by David Webb and Alan Hale Roanoke County Public Library September 26, 2013

  2. Objective

    Technology is constantly changing the way we do reference. Let us show you how to spot trends, develop customer-driven responses, design and publicize the best services and programs, and even find partners to help make it happen.
  3. What We Will Cover About our System and Department Facilities Culture of Learning Customer Driven Response Trend Spotting Class Design Publicizing Charging for Classes Finding Partners Looking Ahead
  4. About Our System and Department Roanoke County Public Library System 6 facilities Part of Roanoke Valley Libraries Consortium County population – 93,000 Metro population – 224,000
  5. About Our System and Department Reference Department 3 full time staff, plus some part time Located on 2nd floor of South County Library Workload

  6. Facilities

  7. Old Computer Lab
  8. Old Computer Lab Pull down screen in the front 12 student computers Instructor’s computer at the front of the room Cramped
  9. New Computer Lab
  10. New Computer Lab
  11. New Computer Lab 18 student computers Smart Board Instructor’s computer at the back of the class Spacious
  12. Gadgets You Need iPad iPhone Microsoft Surface Kindle Fire HD Nook
  13. South County Library
  14. South County Library 77 Computers with SD card readers Tables with plug ins iMac computers
  15. New Glenvar Library
  16. New GlenvarLibrary 29 public computers Ample outlets Up to date computer lab with 13 computers 2 Microsoft Surface tablets to check out for use in the building
  17. Culture of Learning What is it? Why you need it How to develop one How to maintain it
  18. Customer Driven Response Why we do what we do What we do for our patrons How patrons impact what we do
  19. Trend Spotting Our aim Our sources Our product
  20. Trend Spotting People Internet TV/Radio Newspapers/Magazines/Journals
  21. Trend Spotting Scheduling classes Time of day Day of week Time of year
  22. Class Design Our class subjects: iPhone, iPad, Overdrive eBooks, Macs, Excel, PowerPoint, Facebook, Publisher, Pinterest, Photo Editing and more Be specific about the device class is for Use a standard format with a cover page At the beginning of class, have students write what they want to learn Have step by step handouts students can use at home
  23. Class Design Include a lot of graphics in class design. This makes the instructions seem less complicated Actually do every step of the class before you teach it. Use the PC you are going to teach with if possible Evaluate your classes Take notes after each class about what could be improved

  24. Publicizing

  25. Tabletop Squares
  26. Roanoke County Recreation Family Fun Guide
  27. Roanoke County Recreation Family Fun Guide 60,000 printed 50,000 are mailed to the 24018 and 24019 zip codes Sent to previous class attendees 3,000 copies are placed in Kroger racks Distributed to all Roanoke County Public Libraries
  28. Slide Shows in the Library
  29. Library Web Site
  30. Newspaper
  31. Newspaper The advertisement is run for free in the neighborhood newspaper that is inserted into the main newspaper Only distributed in the area around the South County Library
  32. Electronic Message Board
  33. Charging for Classes Reasons we began charging Cost recovery philosophy
  34. Partnering We partnered with Roanoke County Parks and Recreation The way it was before: The library taught its technology classes and Roanoke County taught their own technology classes. These classes were sometimes very similar. The way it is now: The library teaches most of the technology classes.
  35. Partnering Our classes are advertised in the Roanoke County Recreation Family Fun Guide We split the money we make with the library keeping 60% and Parks and Recreation getting 40%
  36. Partnering We started using the same sign up software as Parks and Recreation (We use Class 7.0 SP1 created by The Active Network, Ltd. ) With the software, patrons can sign up from home Reports can be run on class attendance and the amount of money collected
  37. Partnering The Roanoke Valley Computer club uses our computer lab for training They help us by giving our patrons another option for classes
  38. Looking Ahead Expanding class offerings Finding community improvement opportunities Reaching out to the business community
  39. Contact Information David Webb, Reference Librarian dwebb@roanokecountyva.gov Alan Hale, Assistant Reference Librarian ahale@roanokecountyva.gov
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