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12th ITS World Congress San Francisco, USA November 9, 2005

Mobility Services for All Americans: Unmet Mobility Needs and ITS Solutions Gwo-Wei Torng, Mitretek Systems Yehuda Gross, USDOT Brian Cronin, USDOT. 12th ITS World Congress San Francisco, USA November 9, 2005. Presentation Outline. Human service transportation challenges Federal initiatives

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12th ITS World Congress San Francisco, USA November 9, 2005

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  1. Mobility Services for All Americans:Unmet Mobility Needs and ITS SolutionsGwo-Wei Torng, Mitretek SystemsYehuda Gross, USDOTBrian Cronin, USDOT 12th ITS World CongressSan Francisco, USANovember 9, 2005

  2. Presentation Outline • Human service transportation challenges • Federal initiatives • ITS Solutions • Findings

  3. Challenges

  4. The Results • Poor quality of transportation service • Confusing customers and providers • High cost and underutilized capacity

  5. Two USDOT-led Initiatives • United We Ride (UWR) • Mobility Services for All Americans (MSAA)

  6. United We Ride • 11 federal departmental partners • Five interim areas of focus

  7. Mobility Services for All Americans • Goal – better service with less $$$ • Vision – single point of access for all • ITS focused

  8. Before After ITS Role • ITS is an enabler to facilitate coordination and enhance accessibility

  9. From Technology Perspective Technology deployment sequencing

  10. What Have We Done Finding the pieces

  11. Unexpected real-time travel (mobility) needs Affecting all TD population Barriers facing providers/brokers Manual scheduling, dispatching & routing Inability to track/manage fleet in real time Barriers facing customers 24 – 48 hr advanced reservations required Inefficient operations Unmet mobility needs Example ITS enhanced operationsAVL/MDTAutomated scheduling and dispatching Advanced communication systems ITS enhanced customer service Real-time reservations (Internet/IVR) Automated call-back (confirmation)

  12. Findings • Most applicable ITS technologies • Proven with wide deployment • More fixed-route applications • Largely fleet management focused • More stakeholder outreach and technical assistance needed • ITS Architecture and related standards • Key non-ITS factors

  13. Field Evidence • Logical phasing of ITS deployment for greater benefits • Characteristics of users and operations impact technology effectiveness • Training and technical assistance • Initiative has catalyzed private industry activities

  14. Based on these Findings…… • Adopt two-phase approach • Model system design • Model system deployment • System design includes: • Establish public-private partnership • Make necessary institutional arrangements • Complete local coordinated transportation model designs

  15. Thank You Questions and Discussions www.its.dot.gov/msaa www.unitedweride.gov Yehuda Gross ITS Transit Program Manager ITS Joint Program Office USDOT 202-366-1988 Yehuda.gross@fhwa.dot.gov Gwo-Wei Torng Lead Engineer ITS Division Mitretek Systems 202-488-5714 Gwo-wei.torng@mitretek.org

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