Year 2006 First Stand Alone Health Insurance Company in India Commenced operations in May 2006
OUR PROMOTERS Star Health and Allied Insurance Companyhas been jointly promoted by eminent Industrialists from India and Foreign Investors. Foreign Promoters constitute Oman Insurance Company & ETA-ASCON Group. ETA ASCON INDUSTRY OVERVIEW.doc Oman Insurance Company is one the leading Insurance Company in the Middle East. Paid up Capital of Star Health is Rs. 303crores.
BOARD OF DIRECTORS • Shri V. Jagannathan Chairman cum Managing Director
BOARD OF DIRECTORS • Mr. Syed Mohamed • Salahuddin Chairman Emeritus Managing Director of ETA Ascon and ETA STAR Group of Companies in Dubai, UAE
Other Board of Directors • Mr. Essa Abdullah Al Ghurair from the prominent Al Ghurair family in UAE • Dr. M.Y. Khan Former Chairman of J&K Bank Chairman, Banking and Advisory council YES Bank • Mr. D.R. Kaarthikeyan Former Chief of Intelligence Former Director, Police Academy Former Director General, National Human Rights Commission
Other Board of Directors (Contd.) Mr. Mohamed Hassan Prominent Educationalist and Industrialist. Mr. V.P. Nagarajan Chartered Accountant, Cost Accountant and Company Secretary by profession. Executive Director of ETA Ascon and ETA Star Group of Companies in UAE.
Health Insurance Our line of business Personal Accident Insurance Travel related insurance (Overseas Medical Insurance)
Health Products • Medi Classic (Individual & Group) • Medi Premier • Family Health Optima • Senior Citizens’ Red Carpet • Diabetes Safe • Super Surplus (Individual & Family Floater) • True Value • Star shri family care & Star shri individual care • HIV Care • All Care • Criticare plus • Health Gain • Star Unique Policy • Star Wedding Gift Policy
Group Policy Benefits • Family Floater cover for Spouse, Children and Parents. • Pre Existing Disease Cover From Day 1 • Waiver of 30 days, 1st Year and 2nd Year Waiting ILLNESS. • Maternity Cover from day 1 up to Rs.50000/- for Caesarian and Rs. 30000/- for Normal delivery. Or With nine months waiting. • New Born Baby cover.
Personal Accident • Accident Care (Individual & Group) • Accident Trauma Care (Individual & Group) • Student Care
Overseas Travel Insurance • Travel Protect for Individual • Family Travel Protect • Student Travel Protect • Corporate Travel Protect (including cover on man days basis)
EXISTINGNUMBER OF OFFICES • ZONAL OFFICES • AREA OFFICES • BRANCH OFFICES • SM STATIONS • 9 • 21 • 180 • 303
More than 180 offices presently operational across the country. • Zonal Offices in all major cities like Delhi, Mumbai, Bangalore, Kolkata, Hyderabad & Chennai. • Fully equipped offices with Insurance Experts & Doctors to handle customer queries& grievances. • 2500 EMPLOYEES • OVER 4500 NETWORK HOSPITAL Our reach
Our Performance • 2006 – 07 : Rs. 22.51 Crores • 2007 – 08 : Rs. 168 Crores • 2008 – 09 : Rs. 520 Crores • 2009 – 10 : Rs. 980 Crores Profits in the first full year of operation (2007-08)
Unique Achievements • Sole Insurer for Rajiv Aarogyasri Community Health Insurance Scheme in Andhra Pradesh State covering 6.55 Crores persons (1.83 Crore BPL Families) With a dedicated team of 3500 persons • Apathbandhu Personal Accident Insurance Scheme covering the BPL families in the State of Andhra Pradesh
Unique Achievements (Contd.) • Insurer for Tamil Nadu Government Employees (13 lakhs) and their families, as the leader with four PSUs and ICICI Lombard as coinsurers. • Kalaignar Insurance Scheme :- 1.4 Crores BPL Families of Tamil Nadu are covered for life saving treatment under the scheme.
Claims management • Cashless-claims settlement - through network hospitals and also other hospitals. • 24 hours In-house toll-free call center • Our Doctor’s presence at the hospital at the time of patient’s admission/during treatment • In-house claims management with adequate doctors etc., • Grievance Handling: A Senior officer reporting directly to Managing Director will look after customer grievances. A dedicated Toll free number would be made available.
Call Center Dedicated member helpline 24 x 7 Nationwide Toll free 1800-425 2255* • 24 X 7days accessible • Electronically supported systems • Managed by professionally skilled manpower • Assistance in information on • Network hospitals • Enrollment status • Support services in an Emergency • Coverage eligibility • Claims- documentation support, query handling • General information on health plan Call Centre
Star Specialties • Innovative Products • 24 X 7 Call Centre, Toll Free Number 1800 425 2255 • Free consultation with Doctors over telephone • Interactive and User Friendly Website with Health tips • Medical Examination at our cost in respect of insured above 50 years of age • No Claim discounts • In house Claim settlement • 24 X 7 processing of claims involving Medical Team