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AMI Meter Installation Training: A continuing journey

AMI Meter Installation Training: A continuing journey. Malcolm Jolly Team Leader, Innovation GippsTAFE Noel Sutcliffe Team Leader, Gas & Telecommunications.      “We may run, walk, stumble, drive, or fly, but let us never lose sight of the reason for the journey ”. Background.

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AMI Meter Installation Training: A continuing journey

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  1. AMI Meter Installation Training:A continuing journey Malcolm Jolly Team Leader, Innovation GippsTAFE Noel Sutcliffe Team Leader, Gas & Telecommunications      “We may run, walk, stumble, drive, or fly, but let us never lose sight of the reason for the journey”

  2. Background • AMI meters are known as smart meters • They measure usage at regular intervals • Provide benefits for customers and suppliers

  3. Installer Job Profile • Specialised knowledge and skills • Restricted entry requirements • Entrants often not familiar with meters • Pressure • Cost of getting it wrong can be fatal

  4. The Existing Situation • Number and time • Media attention • Safety • Added scrutiny

  5. The Existing Situation Installer training at GippsTAFE’s Chadstone campus

  6. The role of GippsTAFE’s Innovation Department If you only have a hammer, you tend to see every problem as a nail. - Abraham Maslow

  7. Understanding the challenges through observation, analysis and evaluation • Current course structure • Classroom & workshop sessions • Resources • Understand the needs of industry, the trainers and the students

  8. Understanding the challenges through observation, analysis and evaluation • Understanding current restrictions • Identify barriers • Responding to industry feedback on materials

  9. Wider consultation • TAFE management perspective • SMEs and trainers • Industry • Students • Wide ranging engagement

  10. Wider consultation

  11. Structural issues and responses • Time poor trainers need more time in the workshop • Move large sections of the theory to online • Greater co-ordination of the verification of student entry qualifications and existing competencies and aptitude • Collaborative approach with industry • Poor retention • Expose potential students to the online training prior to commencement

  12. Resource issues and responses • Existing resources losing currency • Update existing resources to reflect current practice • Existing resources static and unsuitable for online • Enhanced with trainer voice (interim measure) • Trainers coping with large groups at workshop stage • Two trainers introduced at this stage • Online simply place to deposit materials • Moving to interactive, pre-work delivered

  13. Resource developmentissues and responses • No self testing exercises • Flash based exercises • No video of actuality of installation • Produce location videos • Limited LMS • Enhance and develop LMS

  14. Right Response Overview • It is essential to get it right. • GippsTAFE’s Innovation Department is playing a key co-ordinating role

  15. Trainer perspective

  16. The Journey Ongoing research May 2011...we are here Videos Build interactive resources Update existing resources Meet with industry Review resources Widely observe, consult and evaluate Build training room

  17. Smart Meter Trivia To date over 300,000 smart meters have been installed in Victoria There has been one serious safety incident Installers have identified 3,500+ existing serious electrical faults at consumer premises

  18. This year 250 Smart Meter Installers will be trained at the GippsTAFEChadstone Campus

  19. Time is a great teacher, but unfortunately it can kill its pupils. - Hector Berlioz

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