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Integrated Communication Workflow for Agents and Supervisors in CUCM Environment
DESCRIPTION
This document outlines the communication workflow integration between different components, including VXML Gateways, CUCM, and agent/supervisor operations. It details how these systems interconnect and interact via LAN, enhancing operational efficiency. The architecture employs robust programmability to streamline processes, leverage CVP functionalities, and optimize call handling, ensuring seamless communication across networks. This comprehensive overview is essential for IT professionals managing voice systems and telephony solutions within CUCM environments.
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Integrated Communication Workflow for Agents and Supervisors in CUCM Environment
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Presentation Transcript
2821 2821 SITE1 SITE2 AD CVP1 CVP2 PROGGER CVP Ops Console PROGGER VXML GW VXML GW AW CUCM CUCM IM2 LAN TO LAN CUCM 12MB IM1 Agents/Supervisors
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