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Partnering with CBOs

Partnering with CBOs. Helping Limited-Income Customers Energy Bill Discounts ~ CARE, FERA, Medical Baseline Helping Customers Save Energy ~ Energy Team, Lighting Turn-In Financial Assistance ~ Neighbor-to-Neighbor. Our Mutual Goal. CARE

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Partnering with CBOs

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  1. Partnering with CBOs

  2. Helping Limited-Income Customers Energy Bill Discounts~ CARE, FERA, Medical Baseline Helping Customers Save Energy ~Energy Team, Lighting Turn-In Financial Assistance ~Neighbor-to-Neighbor Our Mutual Goal

  3. CARE 20% Rate Discount on Monthly Gas and Electric Bill Save $200 Per Year, on Average, Depending on Usage Eligibility Total Household Income - 200% of Federal Poverty Guidelines Number of People Living in Home Simple Application Process Energy Bill Discounts

  4. FERA Save Approx. 11¢ Per Kilowatt Hour for Higher (Tier 3) Consumption For Households with Three or More Monthly Electric Bill Only Eligibility Total Household Income - 250% of Federal Poverty Guidelines Number of People Living in Home Energy Bill Discounts

  5. Energy Bill Discounts CARE / FERA Easy Customer Enrollment • Dual CARE / FERA Applications Available • Phone: 800-411-SDGE • Web: www.sdge.com/assistanceservices • Community Based Organizations • No Income Documentation Required for Enrollment • Recertification Process Every Two Years • Applications in English, Spanish, Vietnamese and Large Font

  6. CARE / FERAIncome Guidelines Energy Bill Discounts Effective 6/1/07 through 5/31/08

  7. Medical Baseline (MBL) Receive More Energy at Lowest Rate Eligibility Customers or Full-Time Household Member with Medical Condition Requiring Additional Energy Heat Air Conditioning Life-Support Equipment Doctor Certification Required No Income Requirement for Qualifying Applications in English, Spanish, Vietnamese and Large Font Energy Bill Discounts

  8. Energy Team No-Cost Energy-Saving Home Improvements Eligibility Renters and Homeowners Single-Family, Multi-Family and Mobile Home Income Guidelines Same as CARE Home Weatherization (Measures May Include the Following:) Ceiling Insulation, Caulking, Door Weather Stripping, Low-Flow Shower Heads, Water Heater Blankets, Energy-Saving Compact Fluorescent Light Bulbs, Repair or Replacement of Certain Energy-Efficient Appliances, Energy Conservation Education and Other Minor Home Repairs Call 866-597-0597 (English/Spanish) Helping CustomersSave Energy

  9. Lighting Exchange No-Cost Energy Efficient Lighting Replace Old Inefficient Lighting Products with New Energy Efficient Models Exchange Up to Five Incandescent Bulbs (75-watts or Higher) and Two Halogen Torchieres Floor Lamps Per Household Per Year Exchange Halogen Torchieres Lamps at Select Events Lighting Turn-In Events at Various Community Locations Helping CustomersSave Energy

  10. Neighbor-to-Neighbor Up to $200 in Energy Assistance Eligibility Customers with Temporary Financial Hardship Who Do Not Qualify for State/Federal Government Energy Assistance Program Must be Facing Interruption of Service for Non-payment and Have a Scheduled Shutoff Date Customers May Qualify for One Voucher Per Year Available Through Community Agencies Call 2-1-1 for Referral Financial Assistance

  11. Other Programs Bill Payment Arrangements • Customers Having Difficulty Paying their Bill Level Pay Plan • Levels Out the Ups and Downs of Monthly Energy Bill Temperature Sensitive • Advanced Notification of Planned Outages Third Party Notification • Late Payment Reminder

  12. How We Can Work Together • Enroll Clients Into the CARE Program • Provide Clients with Neighbor-to-Neighbor Assistance • Energy Team Referrals • Distribute Literature

  13. Customer Contact Information SDGE Customer Assistance Programs and Services Including Requirements, Income Qualifications or Community Agency Referral • Phone: 1-800-411-SDGE (7343) • Representatives Available 24/7 • E-mail: info@sdge.com • Web: www.sdge.com/assistanceservices • TDD/TTY Available for Speech or Hearing Impaired - 1-877-889-7343

  14. Partnering ContactInformation Ed Whitmore Program Manager Energy Team (858) 636-6807 ewhitmore@semprautilities.com

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