Tips To Improve Customer Service For Your Automotive Shop

1. Vehicle maintenance and repair isn’t on the top of your priority list. Most  times the significant cost of repair or maintenance coupled with an  pre-existing distrust in the automotive repair industry leads to a potential  unhappy customer from the get go. So what doesn’t that mean for your  shop? Well your shop’s customer service can change their minds and mood  by learning automotive customer service tips to improve their experience in  your shop, and ultimately win their loyalty.    Prioritize Convenience    Creating a seamless and streamlined experience for your customer will  enhance your chances of impressing them. We live in a culture of  convenience which means customers expectations are on the rise, which  makes it even more apparent when processes and experiences are manual  and complicated. With the use of the right technology you can drive  automation which will streamline your internal process as well as provide a  simple, effective and convenient way to increase your customer satisfaction.    Calling is no longer the most convenient option for getting in touch with your  customers. People are busy, and so is your shop. With texting and in-app  messaging, you can reduce those approval wait times significantly for your  shop while making the response process quicker and easier for your  customers since not everyone has the ability to answer a call right away. Once 

2. the job is complete both a text message and an in-app notification will notify  the customer that their car is ready for pickup and they can also complete  the transaction via their app.    Schedule Appointments  Scheduled appointments will deliver your auto repair shop a continuous and  consistent flow of customers. This will be a correct solution for how to grow  auto repair business. Whilst they each come in with a different request  spending time to understand and diagnose the issue is important as it will  determine the priority of each job. If you streamline every job that you have at  hand, it will deliver you efficiencies in your workshop so you can focus on  getting the cars back on the road safely.    Personalize The Communication    A personalized experience is a good experience, that builds a rapport and  strengthens your customer loyalty. With customer expectations raised in this  digital world it's now more important than ever before to go above and  beyond. Leave an impression with them by showing your customers that you  not only remember their name, but their vehicle as well. Having the ability to  access their vehicle’s history, see previous recommendations, and more puts  you in control and shows the customer you have a vested interest in them as  well as their business. Accurate and up to date vehicle information from  appointments booking to vehicle inspection reports sets you apart and  demonstrates that the customer is more than just a transaction, they are part  of your family.    Educate Your Customers  Education is a vital part of the customer experience, when a maintenance               service is completed there is not a lot of customer education required               however when it comes to repairs customers want to know the “Why” why             did it need replacing or fixing. It’s one thing to tell a customer what’s wrong                 with their vehicle, but it’s a whole other thing to have them truly understand               what you found and what you recommend. If you are confused about how to             attract customers auto repair, then educating them is going to be a great           idea.                                                                                               

3. With digital inspections, you can show them the video or photos therefore           you are empowering the customer and enabling them to be that much more           knowledgeable about their vehicle. You can create digital inspection reports         by using ​5iQ workshop software​. This education builds trust in your shop           and removes the notion that you are being ripped off, which leads to an             overall better customer experience.                                                                          Ask for Feedback  This can be an uncomfortable topic for some asking for feedback. Customers             have to be satisfied with your service if you want them to return. Most shops                 do not ask for feedback after getting the work done and they find it             confronting or don't know what to say or how to handle it if they receive             negative feedback. If you want to know how or where you can improve in             your business you will need to be bold and brave and ask the question. Take               this feedback onboard will create an opportunity for you to improve and           enhance your customer experience. The feedback that you will get from a         particular customer will change the way you are dealing with them. If           possible, ask your customers to leave online reviews too because it is the best             auto shop management tips.                                                                                                                                                          Reminders for your Customers  Your customer experience shouldn’t stop after the transaction is complete         and the customer has left your shop. Before a customer leaves, be sure to               have them schedule an appointment for their next visit, so they can leave           knowing when they’ll need to return. In between that time, send courtesy             reminders to the customer to help them keep their next appointment top of             mind also remind them about outstanding rectification work yet to be           completed.                                                                                  Inconvenience, distrust, and unawareness are large parts of why many people       don’t get their vehicles serviced on a regular basis. Through creating an             enjoyable, seamless and transparent experience for your customers, you can         be sure that you’ve provided them with the best service in the industry.                                          Key Takeaways  If you are trying to attract your customers then you must have to follow the               above mentioned auto shop customer service tips that will come in handy for           you. So get ready to receive more happy customers at your garage door!