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Milestones Report

Board Goal 1: Increase the Sustainability of the Workforce System. Grant funds received from multiple sources over and above formula grants include:$139,000 grant to provide entrepreneurial training to individuals pursuing businesses in growth industries$1.8 Million grant from CSC to fund SYEP for

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Milestones Report

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    1. Milestones Report Welcome to the 2009 Broward Workforce Development Board (BWDB) Retreat November 6-7, 2009 Hyatt Regency Pier 66 ~ Ft. Lauderdale

    2. Board Goal 1: Increase the Sustainability of the Workforce System Grant funds received from multiple sources over and above formula grants include: $139,000 grant to provide entrepreneurial training to individuals pursuing businesses in growth industries $1.8 Million grant from CSC to fund SYEP for youth 16 to 18 $160,000 grant from City of Ft. Lauderdale to fund SYEP for youth 16 to 18

    3. Board Goal 1: Increase the Sustainability of the Workforce System Grant funds received from multiple sources over and above our formula grants include: $424,838 grant to train individuals in the health care industry. No findings in State and Federal monitoring visits Responded to economic shifts causing 61% increase in job seekers accessing system (from 51,507 to 82,642)

    4. Board Goal 1: Increase the Sustainability of the Workforce System Increased Board Involvement with Florida Legislature Matched Board Members with Legislators who met at WorkForce Centers for discussions and tours Created marketing materials to educate government officials about workforce development issues/concerns. Board Chair and WorkForce One President/CEO met with the Mayors of five cities regarding workforce development issues/concerns

    5. Board Goal 1: Increase the Sustainability of the Workforce System Resolved outstanding case with the state under $2.4 million Investments in the Future Expanded and enhanced Staff Reward and Recognition Program Renovated North and Central Centers for maximum efficiencies and customer focus with increases in traffic Held Supervisors Retreat in November 2008 to enhance leadership and development skills of supervisors

    6. Board Goal 1: Increase the Sustainability of the Workforce System Improved/Expanded Program Performance Outcomes During last six months WTP All Family Participation Rate increased by at least 3% each month 50 people in the Ticket-to-Work program 10 placed Generated $15,565 in general revenue

    7. Board Goal 1: Increase the Sustainability of the Workforce System Assisted employers with local and state grant applications There were 11 State IWT grants totaling $284,662 which assisted 289 employees There were 5 Local IWT grants totaling $148,306 which assisted 229 employees There were 2 EWT grants totaling $104,844 which assisted 62 employees and leveraged at least $104,844 as a result of required match

    8. Board Goal 1: Increase the Sustainability of the Workforce System $3,253,714 ARRA funds to training; in addition to ITAs, funded providers below: Academy of South Florida - Training Green IT Achievement and Rehabilitation Centers (ARC)- Training Support Workers and Culinary Art Training Broward Regional Health Planning - Peer Counselors Training (Substance Abuse/Mental Health) Minority Development and Empowerment, Inc. (MDEI) - Counseling and Placement Urban League of Broward County - Counseling and Placement

    9. Board Goal 2: To Maintain Our Role as Workforce Leaders Under the presidents guidance we prepared for the downturn and were prepared to meet the increased demand as it arose Staff conducted or participated in numerous workshops and presentations : Presented at the Childrens Budget Summit Panelist for SMA quarterly meeting on recruitment challenges in a down economy

    10. Board Goal 2: To Maintain Our Role as Workforce Leaders Staff conducted or participated in numerous workshops and presentations: (continued) Congresswoman Debbie Wasserman-Schultz Small Business Expo at Broward County Convention Center Broward Alliance Small Business Stimulus Funding Quadrant Meetings throughout the county Presented How to Survive the Economic Crisis to members of the Fort Lauderdale, Plantation, Pompano Beach, Sunrise, and Parkland Chambers Invited to all Sunrise Chamber Meetings to provide workforce information to their members

    11. Board Goal 2: To Maintain Our Role as Workforce Leaders Workforce Director of the Year (NAWDP) CEO of the Year South Florida Business Journal Increased Focus on Targeted Industries Engaged two new industry association partners South Florida Business Aviation Association (SFBAA) 150 members Florida Yacht Brokers Association (FYBA) 500 members Developed a Marine Industry Strategic Plan with the MIASF which serves as a guide for South Florida

    12. Board Goal 2: To Maintain Our Role as Workforce Leaders Focus on Targeted Industries (continued): More than doubled Employer Registrations in EFM for the Marine and Aviation industries Marine from 94 to 194 registrations Aviation from 49 to 101 Expanded Advisory Council Memberships in the Transportation Industries Aerospace Resource Center Aviation Broward College Advisories in Automotive, Marine, Aviation Operations, Aviation Pilots, and Aviation Maintenance; McFatter Institute Marine Advisory

    13. Board Goal 2: To Maintain Our Role as Workforce Leaders Hosted and coordinated meetings with the community for stimulus funded Energy grants Pathways out of poverty PACE Center for Girls Resulted in a total of $ __________ being awarded to Broward County

    14. Board Goal 2: To Maintain Our Role as Workforce Leaders Responding to Community Needs Participated in more than 75 community outreach events to present information about services

    15. Board Goal 2: To Maintain Our Role as Workforce Leaders Funded training program for Green IT, which looks at energy conservation in the design and execution computer network administration Served as a testing and recruitment site for the US Census Bureau in their efforts to hire several hundred employees for the upcoming census

    16. Board Goal 2: To Maintain Our Role as Workforce Leaders Focus on Media National News: 2 for ABC Nightly News 5 for NBC Nightly News 1 for Good Morning America 2 for CNN: Campbell Brown 2 in the New York Times

    17. Board Goal 2: To Maintain Our Role as Workforce Leaders Focus on Media Local broadcast stories in which WorkForce One was either featured or mentioned 9 for WFOR (CBS) 5 for WPLG (ABC) 2 for WSVN (FOX) 2 for WTVJ (NBC)

    18. Board Goal 2: To Maintain Our Role as Workforce Leaders Focus on Media Local print/online stories in which WorkForce One was either featured or mentioned 13 on MiamiHerald.com 8 in Miami Herald print version 1 in South Florida Business Journal On-Line 25 in the Sun-Sentinel print version 29 in the Sun-Sentinel On-Line

    19. Board Goal 2: To Maintain Our Role as Workforce Leaders Focus on Customer Service Developed a new Customer Service Program, Customers Count, resulting in a ___ % increase in WIA customer satisfaction need details Created an on-line Customer Complaint Database to track concerns so that the turn around time is lessened continuous quality improvement and to trend data Expanded survey analysis processes to better provide management with customer feedback . During PY 08-09, Quality Assurance processed approximately 14,693 surveys, involving 332 survey reports, reflecting average satisfaction rates of customers leaving One-Stop Centers (93% average of total satisfaction: 93%); Youth (98%); Veterans (97%); Center Workshops (98%); Webinars (97%; Employers (79%); and Retreats (97%). Established a survey report framework detailing timing of survey results to senior management.

    20. Board Goal 2: To Maintain Our Role as Workforce Leaders Rapid Response Activities included: Provided Rapid Response services to 37 employers and 3,819 individuals, up from 1,758 last year Implemented the use of social media through LinkedIn, Facebook and others to educate employees affected by the downturn recruit employers interested in participating in the on-site job fairs

    21. Board Goal 2: To Maintain Our Role as Workforce Leaders Implemented the Co-Location of Mission-Critical Servers Focus on Internal Technology Improvements Created several applications to assist staff in streamlining services Implemented a new Intranet site with advanced document storage and search capabilities Redesigned the www.wf1broward.com website with a new events calendar format

    22. Board Goal 2: To Maintain Our Role as Workforce Leaders Used IT to be able to better manage the customer traffic in the Centers Upgraded the data communication lines at the Centers in response to the increased traffic

    23. Board Goal 2: To Maintain Our Role as Workforce Leaders Member of Workforce Development Council for US Conference of Mayors Coordinated a One Stop Center Mayors Press Conference to talk about the Stimulus $ Broward Alliance Governors Council and Board of Directors Fort Lauderdale Chamber Board of Directors United Way Long Term Recovery Coalition

    24. Board Goal 2: To Maintain Our Role as Workforce Leaders United Way Impact Committee Broward County Homeless Coalition Chair Taskforce on Reauthorization for NWA Serve on the ELC Workforce Development Committee for the Childcare Industry

    25. Board Goal 3: Employers and Job Seekers Choose the One-Stop for Services Hosted numerous EFM training sessions for employers and local training providers including Broward College Conducted seminars on How to get Governmental Contracts We have 26 Kiosks providing one-stop services 24/7. New locations this year include: Northwest and south Family Success Centers Turning Point New Brazilian Church Pompano Transitions Flite Center MDEI

    26. Board Goal 3: Employers and Job Seekers Choose the One-Stop for Services Hosted numerous EFM training sessions for employers and local training providers including Broward College Conducted employer seminars on How to get Governmental Contracts 26 Kiosks providing services 24/7; new locations include: Northwest and south Family Success Centers Turning Point New Brazilian Church Pompano Transitions Flite Center MDEI

    27. Board Goal 3: Employers and Job Seekers Choose the One-Stop for Services We experienced a 122% increase in job seekers accessing the Professional Placement Network Workshop Expanded options for job seekers by adding 7 new schools to the ITA list and 12 new courses of training

    28. Board Goal 3: Employers and Job Seekers Choose the One-Stop for Services Instituted various improvements to the Centers: Hired a Social Media Specialist for each location Added new workshop in the Centers on Internet Job Search to help customers use social media Training customers on other on-line tools to search for jobs In response to the increased volume we expanded the North and Central to accommodate the traffic In response to the community we added UC workers to resolve individual issues with UC claims

    29. Board Goal 3: Employers and Job Seekers Choose the One-Stop for Services During the recessionary economy, increased employer engagement 17%. Created Radio, TV, and Print ads targeting Employers, informing them of the services to help them during the economic downturn Exhibited and presented at Congresswoman Debbie Wasserman-Schultz Small Business Expo event at the Broward County Convention Center Broward Alliance Small Business Stimulus Funding Quadrant Meetings throughout the county Presented How to Survive the Economic Crisis to members of the Fort Lauderdale, Plantation, Pompano Beach, Sunrise, and Parkland Chambers Invited to all Sunrise Chamber Meetings to provide workforce information to their members

    30. Board Goal 3: Employers and Job Seekers Choose the One-Stop for Services Addressed 1,000+ members of the construction industry in partnership with Florida Department of Transportation (FDOT) in preparation for the I-595 extension project. Contractors hired for the project will be required to post all openings in EFM Participated in Broward County Black Caucus Community Forum focused on federal stimulus law and assistance to small business Worked with CBS4 Neighbors for Neighbors and NBC 6 to give advice to unemployed job seekers EFM users increased from 82,642 to 51,507 last year

    31. Board Goal 3: Employers and Job Seekers Choose the One-Stop for Services Implemented summer program with 3 different funding streams and served youth aged 16 to 24 291 employers provided work experiences 97% of the participants completed the program ARRA youth wrote to the President 31% of the summer youth are now using resources and services in the Centers

    32. Board Goal 4: To Adjust Services to Maximize Employment and Training Opportunities for Targeted Populations Re-named Community Service activity in WTP to WISE (Work Introduction Skills Enhancement) to create more sales appeal to participants Two staff are dedicated to developing WISE host sites in the community Creating other components like proprietary database; marketing materials; inspirational information sessions about WISE opportunities

    33. Board Goal 4: To Adjust Services to Maximize Employment and Training Opportunities for Targeted Populations In conjunction with Legal Aid, formed a partnership with Broward Outreach Center (i.e. homeless population) Participated in the Homeless Veteran Stand-Down coordinated by the Vet Center and the Coalition to End Homelessness Implemented the states new FSET on-line orientation

    34. Board Goal 4: To Adjust Services to Maximize Employment and Training Opportunities for Targeted Populations Together with the City of Lauderhill and the Broward Re-Entry Coalition we took part in a Community Resource Fair for ex-offenders Outreached to local probation office to educate the ex-offender population on accessing one-stop services

    35. Board Goal 4: To Adjust Services to Maximize Employment and Training Opportunities for Targeted Populations Fourth year of WF1s involvement in the Connections Event for people with disabilities The summer program provided a special component for disabled youth in partnership with the Dan Marino Foundation

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