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Nonverbal Business Communication. For My Friends in BSAD 101 By Thomas Hilton. Topics. Importance Visual Communication Aural Communication Tactile Communication Other Channels of Nonverbal Communication Some Concluding Thoughts. Importance. Always more believable than verbal
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Nonverbal Business Communication For My Friends in BSAD 101 By Thomas Hilton
Topics • Importance • Visual Communication • Aural Communication • Tactile Communication • Other Channels of Nonverbal Communication • Some Concluding Thoughts
Importance • Always more believable than verbal • Estimated proportion of credibility • 10% Verbal • 90% Nonverbal • “You never get a second chance to make a first impression” • Culturally Dependent • Try it!
Visual Communication • Facial Expressions • Arm and Hand Movements • Posture • Props
Visual CommunicationFacial Expressions • Face • Direction • Mood • Eyes • Contact • Direction
Visual CommunicationArm & Hand Movements • Closed • Open • Choppy • Smooth • Lots • Little
Visual CommunicationPosture/Position • Lower/higher • Straight/bent • Near/far
Visual CommunicationProps: Men’s Clothing • Coat • Shirt • Tie • Trousers • Belt • Socks • Shoes • Jewelry
Visual CommunicationProps: Women's Clothing • Freer • Feminine, not sexy • Analogous to men's • Not boyish • Rule of 14
Visual CommunicationProps: Furniture • Barrier • Crutch • Home base
Aural Communication • Voice Volume • Voice Tone • Other
Tactile Communication • Person-to-Person • Personal Space • Force of Touch • Location of Touch • The Handshake • Other Cultures
Environmental Communication • Barriers • Distractions • Luxuries • Lighting
Concluding Thoughts Nonverbal Communication… • Impacts Credibility • Connotes Membership • Connotes Intention • Impact is Inevitable • So Manage It!