1 / 22

Champions Create the Future

Champions Create the Future. Your insights into influencing the “ front of the house ”. You ’ re the experts!. Videos that show Directors of First Impressions being influential--or not Very specific behaviors that make the difference Influence principle: Likeability. We need your input!.

aisha
Télécharger la présentation

Champions Create the Future

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Champions Create the Future • Your insights into influencing the “front of the house”

  2. You’re the experts! • Videos that show Directors of First Impressions being influential--or not • Very specific behaviors that make the difference • Influence principle: Likeability

  3. We need your input!

  4. Example: Vignette on Sensitive issues

  5. Negative behaviors • Say well-meaning but hurtful things, like: • It’s nature’s way. You’re young--you’ll have more. Was it a boy or girl? You’ll be pregnant soon and you’ll forget about this baby. You really couldn’t afford another baby now anyways. Lucky you didn’t have time to bond with it. I know someone who had three miscarriages in a row....

  6. Positive behaviors • Say and do positive things like... • I’m so sorry to hear the loss of your baby. I grieve with you. (hug) Would you like to sit in the office until Angie is ready to talk? Please call anytime you need a friend.

  7. Video #1: Making appointments • What amazing acts of influence have you observed? • What makes DFI especially likable during the appointment making process?

  8. Video #1: Referral to the RD What are positive ways to “market” RD visits?

  9. referral to the RD • What are negative behavior or words?

  10. Vignette: How to handle emergency calls

  11. What is the most frequent emergency call?

  12. Emergency calls Negative behavior or words?

  13. Emergency calls • Positive words or behaviors?

  14. Vignette: Handling angry or frustratedclients What are common situations that result in angry or frustrated clients?

  15. Vignette: Angry and frustrated clients • What are positive words or behaviors that resolve anger and frustration?

  16. Vignette: Angry or frustrated clients • What are negative words or behaviors that resolve anger and frustration?

  17. Vignette: How to handle common question and concerns • What are common questions and concerns?

  18. Vignette: How to handle common question and concerns • What are positive ways to answer common questions or concerns?

  19. Vignette: How to handle common question and concerns • What are negative ways to answer common questions and concerns?

  20. Vignette: How to be a great team member

  21. I need your help! • pammccarthy2@comcast.net • 651-484-3467

  22. Thank you!

More Related