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Knowledge Management tools

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alia
18 diapositives · 560 Views · Oct 10, 2014

Knowledge Management tools. Knowledge management tools. Knowledge Management tools. Tool list:. BSC CRM Documental DB BPM Technology Watch. Knowledge Management tools. Balanced Scorecard. Indicators at a glance, usually with color coding. Related to your position in the organization

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Knowledge Management tools
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  1. Knowledge Management tools Knowledge management tools

  2. Knowledge Management tools Tool list: • BSC • CRM • Documental DB • BPM • Technology Watch

  3. Knowledge Management tools Balanced Scorecard • Indicators at a glance, usually with color coding. • Related to your position in the organization • Navigation for further details • Best way to check objective / strategy accomplishment • Great tool to support decission taking. • Usually they support automatic data feeding from other sources.

  4. Knowledge Management tools Balanced Scorecard

  5. Knowledge Management tools Customer Relationship Management • Interface between customers and the organization • Every information flowing between both is tracked • Data collected can be analyzed

  6. Knowledge Management tools Documental DB • Documents importance may differ from one organization to others • Electronic storage is easy and cheap • Classification is needed • Search engines, document sharing, version history and web publishing are features to check.

  7. Knowledge Management tools Business Process Management • Keeping your process reality updated. • Sharing that information with the whole organization. • Everybody can make suggestions • Relation with human resources, documents, customers and other tools and databases

  8. Knowledge Management tools Technology watch • Spiders that searches specifically noted sites within the Internet, gathering all relevant information according topics. • Auto-classification within topic trees, relevance according to number of sources, and date. • For inner consumption... or not?

  9. Knowledge Management tools Sodercan key points • Our customer: companies • Mostly service-oriented. • Two main business processes: grant programs and project management.

  10. Knowledge Management tools Sodercan key tools 1/2 • BSC for strategy tracking • Program and actions management for business process tracking. • ADELA + companies DB as CRM • Sharepoint 2003 as Intranet + documental DB • Communication management tool and Human Resources DB under development • Some kind of environmental watch is outsourced.

  11. Knowledge Management tools Sodercan key tools 2/2 • ADONIS as BPM tool • Some extra developments that allows integration and data sharing between different tools, so... • Everything shares the same data space and linked together • All data resides on several MS SQL servers and can be accessed using Reporting Services.

  12. Knowledge Management tools Sodercan IT tools ADELA (still growing) CEO review Program management Company management      Company visitation control   BSC Program actions management     General action management Payment control  Event management   Reporting tool  Intranet

  13. Knowledge Management tools Sodercan IT tools - CRM ADELA Program management Company management     Company visitation control   Payment control 

  14. Knowledge Management tools Some interesting tools... • Collaborative software (AddPeers) • Concept drawing tools (MindManager) • People relationship networks (LinkedIn) • Recommendation-based treatment (Digg, MyStrands)

  15. Knowledge Management tools LinkedIn

  16. Knowledge Management tools Mind Manager

  17. Knowledge Management tools Digg

  18. Knowledge Management tools Mystrands