External Environment Congruence: task-skills, values Leadership and Management Motivation Mission & Strategy Workplace Conflicts Unit Climate Organizational Culture Performance Systems
Systemic Benefits of OO* Helps identify undetected and/or unreported criminal or unethical behavior, policy violations, or ineffective leadership Provides an early warning diagnosis system that identifies and alerts institutions about new negative trends. Provides upward feedback to management about organizational trends Provides the organization with an independent and impartial voice, which fosters consistency between organizational values and actions Serves as a central information and referral resource for policies, processes and resources within the organization Provides training in Conflict Management * “Ombuds Benefits to Organizations” http://www.ombudsassociation.org/resources/ombuds-benefits-organizations
Systemic level: Ask yourself What are the characteristics of the organization (culture, etc)? What stakeholders in your organization you may work with? What do they currently look to you for? In what ways would you like to work with them? How can you begin to build rapport? How to fit with formal systems?
Upward feedback Need to Balance with Standards of Practice (i.e. confidentiality) Periodic Meetings with leadership Periodic Reports Participation (as observer) in high level meetings Proposing Initiatives (task forces, etc)
Training, Speaking and Facilitation • Why? • Skill Building/ Systemic Impact • Add Value • Build Trust • Training: Conflict Management Skills, Mediation Skills, Facilitation skills, etc • Speaking: general meetings, management meetings (i.e. procedural justice presentation) • Facilitation: Task Forces • (i.e. alcohol use task force)