SDO

1. Staff Duty Officer Handbook SDO

2. Overview • This course provides the Staff Duty Officer (SDO) the specific requirements needed to successfully perform their rotational obligation through the affirmation of policy and procedure.

3. Objective • After completion of this course, you will be able to: • Identify area(s) and unit assigned to, and the minimum qualifications, • Define the job description, • Recite shift duties, • Explain the method of the notification system, • Describe the event process, and • Name a few tools required.

4. A Quick Review • Why are we here? • Who can recite the Preparedness & Emergency Response Branch (PERB) Mission Statement? “Prepare And Respond To Bioterrorism, Infectious Disease Outbreaks and Other Public Health Threats and Emergencies.” • Breaking it down, we are responsible for. . . http://www.healthy.arkansas.gov/programsServices/preparedness/Pages/default.aspx

5. Job Action Sheet Job Action Sheet • Area(s) Assigned To: • Arkansas Department of Health (ADH): • Center for Health Protection • Unit Assigned To: • Preparedness and Emergency Response Branch (PERB) • Report To: • Dr. William Mason Continued

6. Job Action Sheet • Minimum Qualifications: • Knowledge and experience in public health and emergency preparedness. • Formal training or experience in the epidemiology of disease and environment health is helpful. Continued

7. Job Action Sheet • Job Description: • Will be responsible for receiving event calls or emails. • With receipt of event calls and emails, the SDO will: • Contacts the appropriate specialists for assistance/referral, • Document the incident, and • Notify the ECC of actions: • Event information is recorded into WebEOC. Continued

8. Job Action Sheet • Job Description (cont’d): NOTE: As the SDO, if you start an event, you need to follow thru to its completion. Duty hours for the SDO position start at 0800 HRS on Monday and end at 0759 HRS on the following Monday. Continued

9. Beginning of Shift Duties • What to do: • Review your Job Action Sheet. • Obtain current ‘On-Call’ lists. • Have SDO manual handy. • Current and up-to-date. • Does the ECC have current phone information? • Appropriate equipment required for cell phone and AWIN radio. • Obtain copies of the Event Tracking Log. Continued

10. During Shift Assignment • Protocols we should address: • Cell phones should be charged and assessable. • Remember the 15 minutes rule. • Actions noted for ECC Operator. • Who do you call? • Review, review and review the message log. • Replace needed forms. • Complete the reverse notification system.* • Shift ending with active incident?

11. Phone Numbers Important Phone Numbers 501-683-6700 800-322-4012 Building 9501 Camp Joseph T. Robinson North Little Rock, AR 72199 Arkansas Dept. of Emergency Management (ADEM) 501-661-2136 800-554-5738 800-633-1735 800-651-3493 ADH Emergency Communications Center (ECC)

12. ADH Public Health Regions

13. Make A Plan ~ Be Prepared Initiating System Preparedness & Emergency Response Branch Significant Incidents • Thresholds that require initiating the notification system: • Natural disaster • Terrorist • Media on-site • Radiation • Evacuation or death • Communicable disease • Unidentified powder substance • Chemical spill • NOTE: Make sure you have worked through the checklist and have complete information before initiating the notification. • Tropical Storm Debby, St. Petersburg, FL – June 25, 2012 Continued

14. Make A Plan ~ Be Prepared Notification Preparedness & Emergency Response Branch Notification System Phone Call Alerts Only call if Dr. Halverson is unavailable!! Call Dr. Smith Cell: 501-265-9450 Work: 501-661-2919 Home: 501-847-5435 Call Backup PIO ~see your Contact List for #s~ Phone Call Alerts Call Dr. Halverson Cell: 501-412-2650 Work: 501-661-2400 Home: 501-954-9990 Call Dr. Mason Cell: 501-454-1305 Work: 501-280-4127 Home: 501-663-3902 Call Ann Wright (or PIO on call) ~see your Contact List for #s~ Email Alerts (Dr. Bates) Joseph.Bates@arkansas.gov Donnie.Smith@arkansas.gov (Dr. Mason) William.Mason@arkansas.gov Shirley.Louie@arkansas.gov (Dr. Smith) Nathaniel.Smith@arkansas.gov • Tropical Storm Debby, St. Petersburg, FL – June25, 2012

15. Checklist Unknown Substance Page 6 Continued

16. Hazmat Incidents Page 7 Continued

17. Hazmat Incidents (Continued) Page 8 Continued

18. Biological & Rabies Page 9 Continued

19. How to report Communicable Diseases Page 10 Continued

20. Natural Disaster & Radiological Page 11 Continued

21. Event Description Event Tracking Log Page 12 Revised 5-2-12 Continued

22. ADH PHP Coordinators ADH PHP Coordinators Page 13

23. Anthrax Threat Anthrax Threat:Guidelines for Arkansas Law Enforcement • The Public Health Lab is the sole facility certified to conduct biological testing for anthrax. • The FBI and the Public Health Lab are involved only when there is a credible or implied threat. • If having concerns over a package, place in plastic bag and throw away. • Hoaxes aggressively investigated by FBI in violation of Federal statutes. Continued

24. Levels Of Response • Level One Threat: • is an incident in which there is a credible or implied public health threat of anthrax. • Level Two Threat: • requires consultation with and a threat assessment from the FBI in order to determine if the threat is deemed credible. ASP or FBI will have the discretion to transport the suspect items to the Public Health Lab. Continued

25. Levels Of Response • Level Three Threat: • may require a limited response to a particular incident, but due to the lack of a credible Public Health threat, would not involve transporting items to the Public Health Lab. Continued

26. Policy & Procedure ADH Policies And Procedures:Preparedness and Emergency Response • Draft 6-27-2007 • Definitions: • This policy and procedure refers to a powder or other material known to contain or suspected of containing anthrax (bacterial spores). • Purpose: • To provide guidance for Department of Health staff. • To provide a guide for safe handling of powder substance samples and to protect the health of everyone. Continued

27. Suspicious Substance:Guidelines For Local Health Units • GEN-165/166 ~ TN # 09-29 • Policy: • This policy and procedure refers to a powder or other material known to contain or suspected of containing anthrax (bacterial spores). The purpose of this policy is to: • provide guidance for the Arkansas Department of Health staff. • provide a guide for safe handling of powder substance samples and to protect the health of everyone. • Local Health Units DO NOT accept . . . Continued

28. Suspicious Substances:Packaging • GEN-162/163/164 ~ TN # 09-29 • Policy: • The procedure in this policy is to be used to adviseHazMat Teams or other approved sample collection teams on acceptable procedures for collection, packaging, and shipping of suspicious substances to the Public Health Laboratory for testing. Continued

29. Suspicious Substances:Packaging • GEN-162/163/164 ~ TN # 09-29 • Policy Cont’d: • Department of Health employees are notapproved to collect, package and transport credible suspicious substances. These samples are notto be transported through the Department of Health courier system. Packaging and transport should be done by the Hazmat/Bomb Squad Unit or other properly trained person. Department of Health employees will support local law enforcement efforts. Continued

30. Suspicious Substance:Laboratory Sample Submission Form • FOR-77 ~ TN # 10-01 • Policy: • To provide documentation and information about the sample being collected. • Used By: • HazMat teams or other approved suspicious substance collection teams. Continued

31. 1. Call the Public Health Laboratory at the Arkansas Department of Health before transporting. 2. If after hours, call the EOC to arrange receipt of samples at the Public Health Laboratory. 3. Complete Chain of Custody form. 4. Sample cannot exceed seven inches due to hood opening limitation of seven inches. Form AS-48(Top) Continued

32. Form AS-48(Bottom) Descriptive Information: Product Information:  Will pick up  Destroy Authorization Signature Note: If not marked, items will be destroyed. AS-48 (R 1/10) Continued

33. Chain Of Custody:AS-49 • FOR-48/49 ~ TN # 09-10 • Purpose: • To provide documentation and information about the sample being collected. • Used By: • HazMatteams or other approved suspicious substance collection teams. Continued

34. Case ID:__________________________________ ARKANSAS DEPARTMENT OF HEALTH CHAIN OF CUSTODY FORM This Chain of Custody form remains with the sample at all times. The sample is attended at all times. AS-49 (7/08)

35. Review & Summary Review & Summary • We have defined/described what . . . . . . the area(s) and unit you’re assigned to, . . . the minimum qualifications are as an SDO , . . . the job description requires of you, . . . your shift duties are, . . . the method is of the notification system, . . . the event process, and . . . four tools that are required.

36. Final Thought Final Thought • Preparedness is: • Prevent loss of lives, • Preserve property, and • Maintain state of readiness. • You are now empowered to successfully perform your job.

37. Music Interlude ThThTh - That’s ALL Folks!

38. References References • FEDERAL BUREAU OF INVESTIGATION, (501) 221-9100 • ARKANSAS STATE POLICE, (501) 618-8100 • ARKANSAS DEPARTMENT OF HEALTH, 1-800-633-1735 • ARKANSAS DEPARTMENT OF EMERGENCY MANAGEMENT, 1-800-322-4012