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D. Bowyer, M. Catoline, R. Garcia, T. Howell, R. Jensen, R. Ladd, A. Scott, R. Skowronski, H. Snell, K. Sohn

Lessons Learned on the at Boeing Canoga Park. D. Bowyer, M. Catoline, R. Garcia, T. Howell, R. Jensen, R. Ladd, A. Scott, R. Skowronski, H. Snell, K. Sohn. Rocketdyne. CP1-13_5848- 1 .ppt B1-043_aw. Knowledge Management.

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D. Bowyer, M. Catoline, R. Garcia, T. Howell, R. Jensen, R. Ladd, A. Scott, R. Skowronski, H. Snell, K. Sohn

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  1. Lessons Learned on the at Boeing Canoga Park D. Bowyer, M. Catoline, R. Garcia, T. Howell, R. Jensen, R. Ladd, A. Scott, R. Skowronski, H. Snell, K. Sohn Rocketdyne CP1-13_5848- 1.ppt B1-043_aw

  2. Knowledge Management The systematic process of finding, mapping, selecting, capturing, organizing, distilling, and presenting information in a way that improves an employee’s comprehension in a specific area.

  3. Overview • Benefits of KM • Conceptual Foundations of KM • What We Learned

  4. Benefits of KM • Improves first time pass through • Provides effective problem solving • Increases insight and understanding based on past experiences • Provides a focus to acquire, store, and utilize knowledge for problem solving, dynamic learning, strategic planning, and decision making. • Helps to protect intellectual assets from underutilization and decay • Adds to competitive intelligence • Increases decision making flexibility

  5. Conceptual Foundations of KM Explicit Knowledge Tacit Knowledge

  6. What We’ve Learned • Getting Started • Characteristics of Champion & Project Advisor • Team Structure • Assessment of KM Needs • Analysis of Executive Survey • Promotion of KM

  7. What We’ve LearnedGetting Started • Perceived need for KM • No step-by-step process outline available • Need roadmap with team consensus • Involve the entire organization

  8. Champion Deputy GM UnderstandsKM importance Innovative Bold Supportive Visionary Project Advisor Director Guide to political landscape Provided structure Opened mgmt doors Supportive Visionary What We’ve LearnedCharacteristics of Champion & Project Advisor

  9. Finance • Attributes of BCP KM Team: • Variety of KM experiences • Similar goals and interests • Committed to common objective • Mutually supportive Engineering Operations Knowledge Management Team Safety, Health &Environmental Affairs Library Services Information Technology Quality Human Resources What We’ve Learned KM Team Composition

  10. What We’ve LearnedNeeds Assessment • Surveyed - knowledge users, knowledge managers & executives

  11. Sent Results to Executives to Rank KM Needs Developed Approaches to Meet Info. Needs Compiled Executive Ranking Prioritized Approaches CategorizedApproaches by Behaviors Tools & Processes Responsibilities Develop & Propose Projects for Next FY and the Future What We’ve Learned Analysis of Executive Survey Applied an Industry Standard Correlation Process Executive Surveys

  12. What We’ve LearnedPromotion of KM

  13. What We’ve LearnedPromotion of KM

  14. Summary • Flexible plan accepted by team members to take advantage of opportunities as they occur • Funding • Management support - strong executive champion and project advisor • Cooperative team members with a diversity of skill sets and common focus • Assessment of KM needs • Sharing culture

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