1. Disaster Avoidance Network Options Prepared By: Thomas Feuker - Sales Engineer Telephone: 518-254-0428 E-Mail: Thomas.H.Feuker@Verizon.Com

2. Our News Media has provided in depth coverage of ... World Trade Center Pentagon Tragedy Terrorist Threats We need to plan for … The Unexpected

3. How do I Reduce the Impact of a Communications Failure on... Voice..? Data..?

4. Your VERIZON Team of Network Application Specialists Can Assist You in Reducing Your Vulnerability to a Communications Failure..!

5. Determine Your Situation • Define Critical Business Functions • Conduct Financial Analysis • Design Disaster Recovery Plan • Conduct Tests of Effectiveness • Analyze Results • Define Areas of Concern

6. Verizon Solutions - Voice • Additional Phone Lines • Cellular/ Mobile • Call Forwarding Options • Loop Diversity • Alternate Serving Wire Center • Switch Redirect

7. Centrex Dial Back Up Wire Center Executive POTS Line Centrex Line

8. Call Forwarding Options • Basic • Variable • Ultra • Multi-Path • MegaForward

9. Loop Diversity Wire Center Main Loop Backup Loop

10. Alternate Wire Center Wire Center Alternate Wire Center

11. Levels of Protection Local Loop Second Entrance Riser Cable End - to - End ASWC IOF Diversity

12. Switched Redirect Service Disaster Response & Recovery Efficient Reliable 24 hours a day / 7 days a week Alternate Location Main Location SWITCHED REDIRECT CALLS

13. SwitchedRedirect Service • Redirects Calls to Thousands of Telephone Numbers Within Minutes. • Each Number May be Redirected to Any 10 Digit Telephone Number. • Call Management is Totally Transparent to Your Customers.

14. SwitchedRedirect Service Customer Applications • Disaster Response & Recovery • Call Center Management • VIP Customer Service • Telecommuting

15. Switched Redirect Service • Basic • Time of Day / Day of Week • Percentage • Auto Attendant • Number Identification Optional Features

16. Switched Redirect Service Time of Day / Day of Week Extend Hours of Operation (2 PM) (5 PM) Philadelphia Los Angeles

17. Switched Redirect Service Time of Day / Day of Week Telecommuting Mondays and Wednesdays

18. 10 agents 35 agents 25 agents Switched Redirect Service Percentage Call Center Advertised Number 60% 30% 10% Virginia suburbs Washington, D.C. Maryland suburbs

19. Switched Redirect Service Automated Attendant “Press 1 for sales.” “HELLO. This is Philadelphia, PA ABC Company.” “Press 3 for customer service.” Bryn Mawr, PA Camden, NJ “Press 2 for technical assistance.”

20. Switched Redirect Service • Easy to Use • Flexible • Efficient Use of Resources • Transparent to Caller

21. Verizon Solutions - Data • BRI/PRI (NY - PRI Options) • Video Conferencing • Loop Diversity • Alternate Serving Wire Center • IntelliMux • SONET Services

22. ISDN Dial Back Up Wire Center Dedicated Circuit ISDN Dial Back Up

23. Video Conferencing Terms Applications/ Definitions ITU-T International Telecommunications Union - Telecommunications H.320 Compressed video over ISDN Compressed video over IP network H.323 FPS Frames Per Second

24. Video Conferencing • Desk Top Video • Portable Room Systems • Full Room Systems

26. VIDEO TRANSPORT COST COMPARISONS Connectivity Options ISDN Inexpensive alternative, however, pictures can be affected by transmission delays; usage-based Private (T-1) Dedicated access with Line constant availability and Services guaranteed performance; distance-sensitive Fiber-based Full-motion video over a T-3 Multichannel circuit within a closed user Video/IDLS group ATM Fast packet transmission with scalable bandwidth capable of supporting two-way fully interactive video Relative Bandwidth/Cost Comparison High ATM Multichannel Video/ IDLS T-1 Bandwidth ISDN Low Low Cost High

27. Customer Location A Normal Service to CO Alternate Service Service to other locations IntelliMux Arrangement MMOC 800 Numbers Remote Control Circuits Customer Location C IntelliMux Customer Location B

28. IntelliLight Services SONET Options

29. SURVIVABILITYSONET Self-Healing Ring If the fibers are cut, all (100%) of the traffic is transferred and looped around the SONET multiplexers to the backup fibers which are operating the opposite direction. All switching occurs within 60 milliseconds.

30. Fiber Terminology Single Mode Multi-Mode Flat Ring

31. SONET Building Blocks OC1 Transport 51.84 MBPS 53 Octets 5 Overhead 48 Payload Effective User Bandwidth 45 MBPS

32. Optical Hierarchy OC1 OC3 OC12 OC48 OC96 OC192 OC256 OC???

33. What is the ante in SONET ? 13 DS1 Circuits 1 or 2 DS3 Circuits Requirement for Protection

34. Levels of Protection Local Loop Second Entrance Riser Cable End - to - End ASWC IOF Diversity

35. IntelliLight Broadband Transport Point-to-Point Options: OC12 OC12c OC3 OC3c

36. IntelliLight Broadband Transport Basic CO CO Cust Cust

37. IntelliLight Broadband Transport Fiber Path Diversity CO CO Cust Cust CO CO

38. IntelliLight Broadband Transport - Fiber Path Diversity CO CO Cust Cust CO CO • Placement of fibers, represented by dotted lines, can be done by Verizon as a special construction costs (TBD). • Provisioning of secondary entrances is done by the end user at their expense (TBD).

39. IntelliLight Entrance Facility Public Ring CO CO If the fibers are cut, all (100%) of the traffic is transferred and looped around the SONET multiplexers to the backup fibers which are operating the opposite direction. All switching occurs within 60 milliseconds. Cust

40. IntelliLight Entrance Facility Public Ring CO CO Cust • IntelliLight Entrance Facility is a shared Public Ring. • Different unrelated customers share the same ring. • Bandwidth is not reserved for any single customer.

41. IntelliLight Dedicated SONET Ring Cust OC3 / OC12 / OC48 / OC192 CO CO If the fibers are cut, all (100%) of the traffic is transferred and looped around the SONET multiplexers to the backup fibers which are operating the opposite direction. All switching occurs within 60 milliseconds. Cust

42. IntelliLight Dedicated SONET Ring CO CO Cust Cust CO CO • Placement of fibers, represented by dotted lines, can be done by Verizon as a special construction costs (TBD). • Provisioning of secondary entrances is done by the end user at their expense (TBD).

43. NJ Customer 789 Bergen Avenue, Englewood Cliffs, NJ Date: 09.06.00 Prepared by: Tom Feuker - Systems Engineer Presented by: Bill Smith - Account Executive

44. OC-3 IEF (IntelliLight Entrance Facility) for NJ Customer NJ Customer 789 Bergen Avenue Englewood Cliffs, NJ (single entrance) SWC Englewood Cliffs CO ENWDNJEN ASWC Leonia CO FTLENJLE This ring does not currently exist but facilities can be provided to you by splicing fiber currently in the area. This service can be provided to you in 60 business days. This date is based on Verizon’s work and time schedule and will not start until a firm sale notification has been sent to the Verizon Sales Team. Any difficulties or unforeseen circumstances that would hinder Verizon to meet this date are not included.

45. 4C PL +300’ 2 4” Conduit* 82C PL +600’ 24 FIBER CBL NJ Customer Diverse Entrance - 789 Bergen Ave Englewood Cliffs,NJ Date: 6/1/2000 NJ Customer 789 Bergen Ave (Multi-Tenant) Flr. 1 257C PL 1-LSCIU-24 Note: Customer Responsible for Conduit from Property Line to Building and all Pathways within Building. Demarest Ave Existing Feed P#61157 Cust. Prov. Conduit +200’ MH#202 MH#203

46. NJ Customer Diverse Entrance - 789 Bergen Ave Englewood Cliffs, NJ NJ Customer 789 Bergen Ave (Multi-Tenant) Flr. 1 257C PL 1-LSCIU-24 Note: MH# 202 and “existing” feed are customer accepted unprotected provisioning elements. Demarest Ave Existing Feed P#61157 CO CO MH#202 MH#203

47. Proposed Service Components (Qty) PRI ISDN (1) IEF SONET Termination (1) DS3 IEF Interface

48. NYC Customer Church Street, Manhattan, NY Date: 09.06.00 Prepared by: Tom Feuker - Systems Engineer Presented by: Bill Smith - Account Executive

49. Present Configuration IXC POP West St. CO Church St. Floor 5

50. Levels of Protection Local Loop Second Entrance Riser Cable End - to - End ASWC IOF Diversity