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NCVO Conference 1998

NCVO Conference 1998. Business Process Re-engineering in the Voluntary Sector Deborah Price. Relationships Business practices Corporate image Strategic orientation. Principal : agent relationship. Principal. Agent. Public sector. Government. Public sector. Service users.

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NCVO Conference 1998

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  1. NCVO Conference 1998 Business Process Re-engineering in the Voluntary Sector Deborah Price DP Consultancy

  2. Relationships Business practices Corporate image Strategic orientation DP Consultancy

  3. Principal : agent relationship Principal Agent Public sector Government Public sector Service users DP Consultancy

  4. Principal : agent relationship Principal Agent Public sector Government Voluntary sector Public sector Voluntary sector Service users DP Consultancy

  5. SERVICE PROVIDER Becoming a purchased service CAPABILITIES CAPACITY v QUALITY EFFICIENCY v EFFECTIVENESS COSTING SYSTEMS MONITORING & INFORMATION DP Consultancy

  6. Corporate Image Citizen-oriented sector  Systems  Demonstrability DP Consultancy

  7. Strategic orientation DEMOGRAPHIC ENVIRONMENTAL POLITICAL CLARITY OF PURPOSE FLEXIBILTY OF SYSTEMS DP Consultancy

  8. “Charities face a simple choice as they plan for the coming decades. They can decide to do nothing to increase their effectiveness and thereby marginalising their impact on those they exist to help. Alternatively, charities can strengthen their efforts to make every pound go further than before.” Joe Saxton (1997) DP Consultancy

  9. Business Process Re-engineering BPR Performance Improvement Concepts Critical Core Issues Operational practices Organisational raison d’être DP Consultancy

  10. Functional structure DP Consultancy

  11. Process Re-engineering Focus Inputs Outputs DP Consultancy

  12. Objectives 1. Achieving step changes in performance. 2. Moving away from a functional to a process capability. 3. Asserting the importance of the customer. 4. Integrating work systems. 5. Developing a process management culture. DP Consultancy

  13. There is a genuine desire to make a difference, to address societal inequailities. • There is a need to do this in the most efficient and effective way possible. DP Consultancy

  14. Humanistic perspective STEP CHANGE • Dominant logic • Motivation • User Involvement INCREMENTAL CHANGE DP Consultancy

  15. Business context 1 Strategic evaluation Stakeholder views Process re-design DP Consultancy

  16. Business context 2 Improvements:  Processing time  Costs  Non-value-adding activities  Customer satisfaction Rationalisation opportunities DP Consultancy

  17. Strategic orientation Environmental circumstances Radical reappraisal What difference? In what context? Effective & transparent management systems Consistency of culture DP Consultancy

  18. NCVO Conference 1998 Business Process Re-engineering in the Voluntary Sector Deborah Price PO Box 124, Loughborough UK. LE11 2ZN dpcons@l-boro.demon.co.uk http://www.l-boro.demon.co.uk/deepee/dpcons2.htm DP Consultancy

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