1 / 10

Maintenance Management and Organization

Maintenance Management and Organization. Steve Chenoweth CSSE 375, Rose-Hulman Based on Don Bagert’s 2006 Lecture. Review: Software Maintenance Framework Components. User Requirements Organizational Environment Operational Environment Maintenance Process Software Product

bessiep
Télécharger la présentation

Maintenance Management and Organization

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Maintenance Managementand Organization Steve Chenoweth CSSE 375, Rose-Hulman Based on Don Bagert’s 2006 Lecture

  2. Review: Software Maintenance Framework Components • User Requirements • Organizational Environment • Operational Environment • Maintenance Process • Software Product • Maintenance Personnel

  3. Review:Examples of Software Enhancement • New versions coming out at regular intervals • Ongoing (technical) support

  4. Maintenance Management M: Ch 10 It’s a job you’re likely to have

  5. Here you are, arriving at work… What could possibly go wrong?

  6. Greatest Management Issues • Motivation/Turnover • Rewards • Supervision • Assignment Patterns • Recognition • Career Structure • Resources – “By the time we get the hardware, it’s too late to do the project” – Michael Blumenthal, former CEO, Burroughs • Domain Knowledge – Who gets put in charge?

  7. Maintenance Plan(What you’re doing tonight!) • Done by the organization who will be doing the maintenance • Should be started very early in the development life cycle • Should address all aspects of the maintenance framework • Sample Template (by Pigoski) is at http://www.rcglobal.com/wrcg25septrcgsamp.htm (maybe) • Your template for tonight – See course web page

  8. Maintenance Organization Right - A maintenance organization structure, from www.idcon.com/planning-scheduling.htm .

  9. Team Organization Models (different from text) • Who does Maintenance? • Solution 1: Development Team • Solution 2: Separate Maintenance Organization • Who does Quality Assurance? • Solution 1: Same people as do maintenance • Solution 2: Separate Quality Assurance group • How does the type of maintenance (e.g. corrective) affect this? • How does the type of enhancement (if applicable) affect this?

  10. Maintenance OrganizationExercise (Optional)

More Related