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CULTURAL AND LEISURE SERVICES LIBRARIES, INFORMATION AND LEARNING New Opportunities Fund

CULTURAL AND LEISURE SERVICES LIBRARIES, INFORMATION AND LEARNING New Opportunities Fund ICT Training Margaret Rizza – Training Officer. GCC, CLS Library Provision. Mitchell Library 32 Community Libraries Of which, 13 Learning Centres

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CULTURAL AND LEISURE SERVICES LIBRARIES, INFORMATION AND LEARNING New Opportunities Fund

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  1. CULTURAL AND LEISURE SERVICES LIBRARIES, INFORMATION AND LEARNING New Opportunities Fund ICT Training Margaret Rizza – Training Officer

  2. GCC, CLS Library Provision • Mitchell Library • 32 Community Libraries • Of which, 13 Learning Centres • Another 12 due to be complete within the next few months • Sighthill Drop-in Centre • New Developments • Gorbals • Springburn • Relocation of Stirlings to GOMA

  3. NOF Training • Bronze • 151 staff completed stage 1 basic training • Silver • 50 staff completed stage 2 basic training

  4. NOF Training • Advanced • Educator - 17 staff completed • Navigator - 11 staff completed • Information Technology Gatekeeper - 4 staff completed

  5. Bronze Programme

  6. Bronze Programme

  7. Bronze Programme

  8. Bronze Programme • Portfolio of Evidence • Exercises completed during training programme • Post module exercises • Information on disk • Information – hard copy

  9. Training Quantity • June 2002 – March 2004 • Bronze - 14 programmes = 140 staff • Silver – 13 programmes = 130 staff • Advanced - 36 programmes = 180 staff (inc IM & IC)

  10. Staff Feedback • Great demand for training • More confidence / increased morale in relation to Customer Service ICT issues • Excellent provider ‘EV Works’ • Helpdesk offering

  11. Staff Feedback • Allocation of practice time • Homework / support classes • Holidays / sickness • EV Works providing support after modules and re-scheduling • Staff changing holidays and re-scheduling when sick

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