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Summary of Support-Related Events and ALARM Tickets from Last 5 Weeks

Over the past five weeks, there have been two real ALARM tickets submitted to GGUS, both related to CERN databases, verified for action. The tickets were submitted by ALICE and CMS. Additionally, the GGUS monthly release was conducted on January 25, 2012, during which 18 test ALARMs were issued and analyzed in Savannah. Key issues included GGUS tickets regarding the ALICE proxy initialization hanging and CMS's inability to connect to the CMSR database from remote PhEDEx agents.

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Summary of Support-Related Events and ALARM Tickets from Last 5 Weeks

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  1. GGUS summary (5 weeks) 1

  2. Support-related events since last MB There were 2 real ALARM tickets since the 2012/01/10 MB (5 weeks), 1 submitted by ALICE and 1 by CMS. All ALARM tickets concerned CERN Databases. All of them are in status ‘verified’. The GGUS monthly release took place on 2012/01/25. 18 test ALARMs were issued and analysed in Savannah:125144 Details follow… WLCG MB Report WLCG Service Report

  3. ALICE ALARM->voms-proxy-init cmd hangs GGUS:78739 WLCG MB Report WLCG Service Report

  4. CMS ALARM->no connect to CMSR db from remote PhEDEx agents GGUS:78843 WLCG MB Report WLCG Service Report

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